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cover of episode Charlene Li - Proven Strategies for Integrating AI in the Workplace

Charlene Li - Proven Strategies for Integrating AI in the Workplace

2025/6/5
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HR Data Labs podcast
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People
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Charlene Lee
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David Teretsky
D
Dwight Brown
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Charlene Lee: 我认为人力资源部门在整合人工智能时面临的最大挑战是没有制定出能够将人工智能与人力资源特定目标或组织战略目标联系起来的有效策略。目前常见的做法是将人工智能视为一系列用例，但这并不是真正的策略。更重要的是，人力资源部门往往没有参与到人工智能的战略讨论中，要么是被技术人员排除在外，要么是自己认为技术与人无关。然而，如果将人工智能视为技术而非变革力量，那就大错特错了。我强调，人工智能的转型价值远不止于提高效率和生产力，更在于改变与员工和客户互动的方式。例如，人工智能可以以前所未有的规模和速度为每个人创建定制化的个性化发展计划。因此，我们需要从战略角度思考，着眼于全局，而不仅仅是关注眼前的效率提升。 David Teretsky: 我认为人力资源部门在实施人工智能计划时常常会遇到困难，部分原因是人工智能还处于起步阶段，缺乏成熟度。此外，组织中缺乏私有云或私有实例，使得我们无法充分考虑这些策略，而不会泄露给他人。因此，人工智能技术本身的局限性以及数据安全问题也是人力资源部门在整合人工智能时需要考虑的重要因素。 Dwight Brown: 我认为人力资源部门的策略一直是行政管理，总是试图满足所有人的需求。我们应该以更具变革性的方式提供更好、更个性化的服务，这种服务不随人员增加而扩展，而是随可用技术扩展。这意味着我们需要重新审视人力资源部门的角色定位，从行政管理转向战略赋能，利用人工智能技术提供更高效、更个性化的服务。

Deep Dive

Chapters
The biggest challenge is the lack of strategies that connect AI with HR goals or business objectives. Many HR departments are excluded from AI strategy discussions, viewing it as a purely technological issue rather than a transformational one focused on people. A successful AI strategy requires a longer-term, rolling plan that prioritizes business goals and leverages AI to achieve them.
  • AI strategies should be tied to HR and business goals, not just use cases.
  • HR departments need to be involved in AI strategy discussions.
  • Focusing on cost reduction is not a good AI strategy for HR.
  • A rolling 18-month plan provides a strategic framework for AI implementation.

Shownotes Transcript

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Charlene Li, author and analyst, joins us this episode to discuss proven strategies for safely and successfully rolling out AI solutions to employees within an organization. She also compares the roles of generative AI and AI agents in the workplace. 

[0:00] Introduction

  • Welcome, Charlene!
  • Today’s Topic: Proven Strategies for Integrating AI in the Workplace

[5:43] What are the biggest challenges HR faces with moving Generative AI into the workplace?

  • Developing a strategic, rolling 18 month plan for AI implementation
  • How HR can avoid stumbling through an AI rollout with a proper governance plan

[15:15] How can HR teams avoid stumbling with AI initiatives?

  • Building a minimum viable team to champion the AI integration strategy
  • The importance of training everyone in the organization

[31:25] How does generative AI compare to AI agents?

  • Managing a team of people and AI agents
  • Understanding how AI agents are designed and how to best prompt them

[42:47] Closing

  • Thanks for listening!

Quick Quote

“Yes, humans need to be in the loop, but the real power of AI is when you take the human out of the loop because you trust it.”

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Produced by Affogato Media)