Complaints, complacency and communication - the AHPRA notifications process and how to avoid it with Christie from Guild Insurance
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Thankyou to Christie for talking through some recent trends in complaints and AHPRA notifications for allied health professionals. Christie is the risk manager at Guild insurance and gives some key information for health professionals regarding the rise in complaints regarding professional behaviour, dress and communication with frustrated patients often saying they are ignored or not listened to...

A great reminder on the importance of communication and not to get complacent out there!

For risk management tools, tips and resources visit riskhq.com.au)