Mike Montague and Rob Fishman talk about how to succeed at retail sales. Rob Fishman is a long-time Sandler trainer and author of the new Sandler book, Retail Success in an Online World. Get Rob's book here: https://shop.sandler.com/books/retail-success-online-world) In this episode:
- Who is Fishman’s new book for?
- Attitudes to have and avoid in the retail space
- Where you might get stuck
- How a salesperson can make all the difference in the retail space
- Be wary of becoming an unpaid consultant
- How to kill a sale in 8 seconds
- Know your customer’s style
- Interrupting vs Inviting
- The Questioning Palette: What questions should we have ready for selling in a retail setting?
- What advice would Rob give his 20-year-old self?
- Rob’s favorite Sandler rule
- Rob’s best attitude, technique, and behavior to succeed in an online world
- Information on Rob’s book
Get Rob's book here: https://shop.sandler.com/books/retail-success-online-world)
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