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What if the future of AI was not just about cutting costs, but truly transforming customer experiences? Join us as we unravel this intriguing possibility with Colin Redbond, Chief Products Officer at SS&C Blue Prism. Colin offers his unique insights into how generative AI is reshaping industries by enhancing the way businesses engage with their customers. Hear about his journey from IBM to his current role, and how governance and regulations are becoming pivotal in sectors like healthcare and financial services. We also explore Gartner’s concept of "BOAT" (Business Orchestration and Automation Technologies), highlighting the significance of a unified approach to automation in modern enterprises.Gain an understanding of how AI-driven automation is advancing, shifting from mere problem-solving to comprehensive, agentic solutions. This episode sheds light on the delicate balance between embracing cutting-edge AI technologies and maintaining the effectiveness of traditional rules-based strategies, especially in regulated environments. Discover the rising potential of small language models for efficient processing and the exciting prospect of large action models that could revolutionize the automation landscape. We also take a moment to celebrate the achievements and forward momentum in this space
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