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cover of episode The secrets of a great apology

The secrets of a great apology

2025/5/27
logo of podcast Worklife with Adam Grant

Worklife with Adam Grant
AI Deep Dive AI Chapters Transcript
People
A
Adam Grant
B
Beth Polin
K
Kath Konecke
M
Mark Gallagher
Topics
Kath Konecke: 作为一名幼儿园老师，我经常遇到孩子们需要道歉的情况。孩子们常常把“对不起”当成魔法词语，但实际上单单说“对不起”是不够的。我发现孩子们常常只关注“对不起”这个词本身，或者只是敷衍了事地道歉，并没有真正意识到自己的错误给别人带来的伤害。因此，我们需要引导孩子们理解道歉的真正含义，让他们学会承担责任，真诚悔改，并采取行动来修复关系。 Beth Polin: 作为一名管理学教授，我认为道歉在职场和人际关系中都非常重要。信任是人际关系的基础，而道歉是修复信任的关键。有效的道歉包括五个要素：后悔、理由、责任、悔改和修复。其中，承担责任是最重要的要素。不承担责任的道歉是空洞的，无法真正修复关系。此外，请求原谅也是一个重要的要素，它可以邀请对方参与到信任修复的过程中。当然，好的道歉并不总是足够，它在能力失败方面比在性格失败方面更有效。如果双方对是否需要道歉存在分歧，那么应该以受伤害者的角度为准。 Adam Grant: 我认为拒绝道歉是自恋的表现，而糟糕的道歉会破坏项目、阻碍职业发展，甚至损害整个公司。道歉不是承认你是一个坏人，而是朝着成为一个更好的人迈出一步，并表明你关心对方。我们应该鼓励人们勇于承认错误，并提供有效的道歉，从而建立更加健康和信任的关系。

Deep Dive

Chapters
This chapter explores the five Rs of a great apology: Regret, Rationale, Responsibility, Repentance, and Repair. It emphasizes that a sincere apology goes beyond simply saying "I'm sorry" and involves taking ownership, explaining the situation, and committing to making amends. The importance of a request for forgiveness, phrased as an invitation rather than a demand, is also discussed.
  • Five Rs of a great apology: Regret, Rationale, Responsibility, Repentance, and Repair
  • Responsibility is the most crucial element
  • A request for forgiveness should be an invitation, not a demand
  • "I'm sorry you feel that way" is not a genuine apology

Shownotes Transcript

When you mess up, a sincere apology can make all the difference. But making things right takes more than a simple “I’m sorry.” In this episode, Adam takes us from the pre-kindergarten classroom to Formula One’s race track to investigate what it takes to make amends, right wrongs, and repair relationships. 

Guests: pre-K teacher Kath Konecky; management professor Beth Polin; Formula One executive Mark Gallagher.

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Host: Adam Grant (Instagram: @adamgrant) | LinkedIn: @adammgrant) | Website: adamgrant.net/))

Guest:

Kath Konecky (Website: ps321.org/our-school/staff/))

Beth Polin (Website: eku.edu/personnel/dr-beth-polin/))

Mark Gallagher (Website: mark-gallagher.com/))

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