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cover of episode Vanguard's Maria Quinn: An 'Amazing' Opportunity Is Here for Advisors

Vanguard's Maria Quinn: An 'Amazing' Opportunity Is Here for Advisors

2024/11/19
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Barron's Advisor

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Maria Quinn: 近年来,财富转移的趋势日益明显,这为财务顾问带来了巨大的机遇和挑战。根据Vanguard的研究,客户获得专业财务建议比自己理财效果更好,其价值大约为3%,其中行为指导贡献最大,尤其在市场波动时期。行为指导可以分为主动式和被动式两种,前者基于财务规划,后者则针对突发事件。主动式行为指导侧重于了解客户的价值观,制定可衡量的目标,并进行资产配置,同时提醒客户市场风险,并以同理心沟通。被动式行为指导则是在突发事件发生时,帮助客户应对情绪和财务影响。人际联系是无法被商品化的,这使得在市场中提供个性化行为指导的顾问具有极大的竞争优势。 面对即将发生的巨额财富转移,顾问需要重新思考其服务模式,以适应新一代客户的需求和期望。财富转移不仅是风险,更是机遇,顾问可以借此机会与现有客户建立更紧密的联系,并拓展新的客户群体。顾问需要克服惰性,积极适应变化,规划未来业务发展,以应对财富转移带来的机遇和挑战。改进现有服务,而不是完全推翻现有模式,以吸引新一代客户。 顾问公司应关注团队构成,考虑增加女性员工或年轻员工,以更好地服务不同类型的客户。可以通过团队合作,补充新的技能和视角,以更好地适应市场变化。新一代投资者(千禧一代和Z世代)正在积累财富,并对投资和财务建议有需求,他们对传统的财富管理服务仍有需求,但更需要退休规划建议。顾问需要具备数字技能,并通过多种渠道与年轻投资者互动,例如短信、短视频和社交媒体。年轻投资者会在与顾问沟通前进行充分的背景调查,因此顾问需要关注如何与他们有效互动。顾问需要优化客户体验,以满足年轻客户对即时性和便捷性的需求。 财富转移是一个巨大的机遇,顾问应该积极主动地抓住这个机会,为现有客户和他们的家人提供有价值的服务。 Greg Bartalos: Greg Bartalos主要负责引导访谈,提出问题,并对Maria Quinn的观点进行补充和回应。他关注财富转移对财务顾问行业的影响,以及如何适应新一代客户的需求。他与Maria Quinn探讨了行为指导的重要性,以及如何通过改进服务和技术手段来提升客户体验。他还关注了新一代投资者(千禧一代和Z世代)的特点,以及如何与他们建立有效的沟通和合作关系。

Deep Dive

Key Insights

What is the estimated value of working with a financial advisor according to Vanguard's Advisors Alpha study?

Vanguard's Advisors Alpha study quantifies the value of working with a financial advisor at about 3% annually, with the largest component being behavioral coaching, which accounts for upwards of 200 basis points.

Why is behavioral coaching considered the most significant component of the value provided by financial advisors?

Behavioral coaching is crucial because it helps clients stay invested during market volatility or emotional inflection points. A single 10-15 minute conversation can prevent clients from abandoning their financial plan, potentially saving them a lifetime of fees.

What is the projected wealth transfer by 2045, and who are the primary beneficiaries?

By 2045, an estimated $84 trillion will be transferred, with $72 trillion going to heirs and the remainder to charitable contributions. Younger generations and women are expected to be the primary beneficiaries.

How are women expected to be impacted by the wealth transfer in terms of financial control?

Women are expected to control more wealth due to longer lifespans, often outliving their spouses by five years or more. Additionally, women tend to marry older men, which could extend the period they manage family wealth.

What strategies should financial advisors adopt to engage with next-gen clients?

Advisors should enhance their service offerings by leveraging technology, such as apps and websites, and adopting flexible communication methods like text and short-form video. They should also focus on building trust and relevance with younger investors who value digital savviness and authenticity.

What percentage of millennials are interested in traditional wealth management services?

67% of millennials surveyed by Broadridge expressed interest in traditional wealth management services over the next five years, indicating a strong appetite for financial advice among younger generations.

How does Vanguard view the role of proactive coaching in financial advising?

Proactive coaching involves anchoring financial planning in clients' values and goals, reminding them of potential market disruptions, and using empathetic communication to build trust and alignment. This approach helps clients stay committed to their financial plans.

What demographic trends are shaping the future of financial advising?

Key trends include the peak retirement of baby boomers, increasing longevity, and the rise of women and younger generations as primary wealth holders. These shifts require advisors to rethink their value propositions to remain relevant to evolving client needs.

How can financial advisors better serve women clients?

Advisors should ensure diversity within their teams, as women often prefer to see other women in advisory roles. Younger women, in particular, show a growing preference for working with female advisors, while older women may still lean toward male advisors.

What role does technology play in engaging younger investors?

Younger investors expect a seamless digital experience, including user-friendly apps, websites, and social media presence. Advisors must adapt to these preferences by offering immediate, tech-driven solutions that align with the way younger clients consume information.

Chapters
This chapter delves into Vanguard's research quantifying the value of financial advice, highlighting the significant contribution of behavioral coaching (around 200 basis points annually) and its impact on client outcomes. The study underscores the importance of advisor-client relationships and the role of proactive and reactive coaching in navigating market volatility and emotional decision-making.
  • Vanguard's Advisors Alpha study quantifies the value of financial advice at approximately 3% annually.
  • Behavioral coaching is the largest component of this value, exceeding 200 basis points.
  • Proactive coaching focuses on financial planning and client values, while reactive coaching addresses immediate client needs during market downturns or personal crises.

Shownotes Transcript

The senior advice strategist at Vanguard’s Investment Advisory Research Center discusses how advisors can best serve next-gen clients amid a $84 trillion wealth transfer. Host: Greg Bartalos.