We're sunsetting PodQuest on 2025-07-28. Thank you for your support!
Export Podcast Subscriptions
cover of episode #115 Danny Meyer: Hospitality and Humanity

#115 Danny Meyer: Hospitality and Humanity

2021/7/13
logo of podcast The Knowledge Project with Shane Parrish

The Knowledge Project with Shane Parrish
AI Deep Dive AI Chapters Transcript
People
D
Danny Meyer
Topics
Danny Meyer: 本次访谈的核心围绕着热情好客的理念展开，Danny Meyer 认为热情好客不仅体现在餐饮行业，也适用于各行各业。他强调，成功的关键在于让所有利益相关者（员工、顾客、社区、供应商、投资者）都成为你的支持者。这需要从内部做起，首先要让员工感受到被重视和支持，从而激发他们的工作热情，进而提升客户体验，最终惠及所有利益相关者。他将这种良性循环称为“开明的热情好客”。他认为，企业文化如同语言，需要不断发展，但价值观不能改变。他分享了如何通过培养员工的情商，特别是乐观友善、好奇心、职业道德、同理心、自我认知和正直这六种技能来提升企业文化，并将其量化成“热情好客指数”（HQ），以此来衡量员工的情商水平。他还分享了如何通过四象限图来管理员工，并制定相应的行动计划和时间表，以更好地应对不同类型员工的情况。他认为，在知识和技能容易被复制的时代，情商将成为企业竞争力的关键。他还将企业管理比作砌砖和石匠工作，认为企业既要注重规模化，也要注重个性化，才能在保持一致性的同时，为每位顾客提供定制化的体验。最后，他还谈到了餐厅行业的挑战和未来发展趋势，他认为餐厅行业需要提升员工的薪资待遇，并教育公众了解餐厅行业的真实成本，才能实现可持续发展。

Deep Dive

Chapters
Hospitality is defined as the belief that the person on the other side of the transaction is on your side, and it starts with the people you work with. In business, the first people who need to receive hospitality are the employees.

Shownotes Transcript

Celebrated restaurateur Danny Meyer discusses the intersection between hospitality and humanity, and why we are all in the hospitality business regardless of where we work. Meyer defines hospitality and how to deliver it with every interaction, how we can scale a feeling, hiring great people and when to let them go, and so much more.

Meyer is the Chief Executive Officer of the Union Square Hospitality Group, which comprises some of New York's most beloved and acclaimed restaurants, including Gramercy Tavern, The Modern, and Maialino. In 2004 Meyer and USHG founded the wildly popular Shake Shack, a New York fast-casual restaurant chain that has since grown to more than 250 locations around the world.

Go Premium: Members get early access, ad-free episodes, hand-edited transcripts, searchable transcripts, member-only episodes, and more. https://fs.blog/membership/)

Every Sunday our newsletter shares timeless insights and ideas that you can use at work and home. Add it to your inbox:https://fs.blog/newsletter/)

Follow Shane on Twitter at: https://twitter.com/ShaneAParrish)