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cover of episode How to Use Leverage Points to Get Unstuck in Work and Life

How to Use Leverage Points to Get Unstuck in Work and Life

2025/1/21
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The Art of Manliness
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Brett McKay
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Dan Heath
美国畅销书作者、演讲者和杜克大学CASE中心高级研究员，著有多本影响广泛的商业书籍。
Topics
Brett McKay: 本期节目讨论了如何利用杠杆点来克服工作和生活中的困境，嘉宾Dan Heath分享了其新书《Reset》中的观点，指出人们通常会选择更努力地工作或接受现状，而更好的方法是关注杠杆点，即付出少量努力就能获得巨大回报的地方。 Dan Heath的观点的核心在于找到并利用杠杆点，从而摆脱低效状态，取得进步。他认为，改变并非简单的叠加，而是替代，需要重新配置现有资源。 在节目中，Dan Heath分享了多个案例，例如Chick-fil-A得来速的高效运作，西北纪念医院物资接收区的低效问题，以及婚姻治疗师Laura Heck的“便利贴赞赏”方法，这些案例都说明了寻找和利用杠杆点的重要性。 Dan Heath: 我新书《Reset》的核心在于如何摆脱困境，而非单纯地提升效率。书中探讨了多个杠杆点，例如“去看看工作”（Go and See the Work），即亲身了解工作现状的重要性；“考虑目标的目标”（Consider the Goal of the Goal），即关注目标背后的真正意图，避免目标本身成为问题；“研究亮点”（Studying Bright Spots），即关注系统中有效的部分，并将其推广到整个系统；“约束”（Constraints），即找到并解决主要的约束，从而提高效率；“重新分配资源”（Restacking Resources），即重新配置现有资源，以支持新的优先事项；“爆发式努力”（Bursts），即集中精力进行短期努力，这比长期分散的努力更有效；“回收浪费”（Recycle Waste），即识别并消除那些不为客户创造价值的活动；“少做多得”（Do Less, Do More），即减少低效活动，增加对关键活动的投入；“授权”（Let People Drive），即授权给团队成员，让他们自己解决问题。 通过这些方法，我们可以更好地理解问题，找到解决方案，并取得更大的成功。例如，在家庭生活中，我们可以通过研究亮点来了解孩子相处融洽的原因，并创造更多这样的时刻；在工作中，我们可以通过减少浪费，提高效率，并授权给团队成员，让他们自己解决问题。

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Dan Heath, author of "Reset: How to Change What's Not Working," shares how a surprisingly efficient Chick-fil-A drive-thru sparked his curiosity about solving seemingly unsolvable problems. This led him to explore how businesses and individuals can escape ineffective systems and make meaningful progress.
  • Chick-fil-A's operational efficiency inspired the book 'Reset'.
  • The book explores how to escape ineffective systems and make progress.
  • The core question is how to get out of a bad equilibrium and move in a positive direction.

Shownotes Transcript

When people get stuck in their job or personal life, the common response is to either work harder or shrug and accept that "that's just the way things are."

My guest today has a much better solution to getting moving and making progress again.

Dan Heath is a bestselling author whose latest book is Reset: How to Change What's Not Working). Today on the show, Dan shares how to escape from ineffective systems and the inertia of continuing to do things the way they've always been done by pressing on leverage points — places where a little bit of effort yields disproportionate returns. Dan explains why you need "to go and see the work," why meaningful change requires "restacking resources," how short, focused "bursts" of effort often accomplish more than prolonged campaigns, how sometimes being inefficient can actually make us more effective, and more. Along the way, Dan shares plenty of stories and examples that illustrate how to implement these principles into your work, relationships, and family.

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