I went from $1/day to billionaire in 10 years... here's how
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It seems like it was an insane decision to go to China with no money, no plan, no relationships, no language skills, slept in a bush and literally build your own factory. That was a disaster. When I say we were naive, I feel like that is even an understatement. But to be fair, success is a bad teacher. And in our business now, I'm a huge believer in firing bullets and failing fast. And then if the bullet works...

It's a cannonball and we invest and we build the recipe around that. How big is the empire today? A little over $2 billion US in revenue. And it's public or it's not a public company? Not public. Wow. So here's what's fascinating to me. So I have like a love language when it comes to business and my love language is...

self-made, dropped out of college, family business, multi-billion dollar company with no outside capital. Like you hit all of the things on my little bingo card there, which is what got me interested. I want to start with the origin story. So here's the bullet points. Grew up on a dairy farm, started selling door-to-door hot air balloons,

was in law school, then quit because he didn't like walking up a big hill every day, and then made a crazy rash decision, moved to China with no money, no plan, no relationships, no language skills, slept in a bush, somehow turned that into a billion-dollar company. So that's the bullet points. Can you unpack that a little bit? That's quite accurate. That's quite a good way to summarize it quite quickly. If I was to frame up probably first 10 years as that famous saying that success is going from

failure to failure with no loss of enthusiasm. I think that actually really does sum us up. Grew up more or less on a farm and then we moved north for our schooling and my brother won the New Zealand Science Fair with a model hot air balloon and then

We decided, or he decided, he was 12, that we should make these kit set balloons and sell them door-to-door and at festivals when we were at school and I'm slightly younger than him so he kind of hired me as the, when I say hire, I was the free labour to help make the hot air balloons and yeah, we used to make these model foot air balloons and sell them door-to-door. I used to, when I was quite young, get my friends together and backpack around New Zealand and sell door-to-door and I can tell you that

Learning how to sell door-to-door is a great life lesson because you never know who's behind that door and you never know what response you're getting. And on top of that, selling a flying, burning plastic bag is particularly hard to sell. So it really hones your skills early on. What was your technique? So knock, knock. I used to be like, we're just a small company trying to get off the ground. Wink, wink. Like, no pun intended. Yeah.

We were young kids so that always helped and we'd often like, we'd sort of build theses around which neighbourhoods were more likely to buy. It was usually not the richest neighbourhoods, they were all maybe a little too smart and so it was sort of somewhere in between. We'd always look for signs of children in the backyards of houses and I always remember that one of my good friends, still one of my very good friends today, Fraser, he used to always outsell me. I don't think there was a day where I outsold him

And I always thought I was a much better salesperson than him when the door opened. But he just did not care about being rejected. He'd go from each house. He'd get yelled and shouted at and sweared at. And he'd come out laughing. And he'd be knocking on the next door within seconds. And I always had to build myself up after getting rejected, which was most of the time, to knock on another door. And it just kind of taught me.

I guess the power of just persistence, right? And you kind of keep going. And if you keep going and have that level of grit and perseverance, then your chances of winning or your chances of success are much higher. So I was certainly learning that at a very, I guess, young age.

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Yeah, from there we kind of, Matt went to university as well and then he dropped out after a year to set up and make or develop this hot air balloon through to a little bit more of a professional level. And Matt said, why don't we start, why don't we explore going to India or China to try and manufacture our hot air balloon?

And given I was making them, I thought that was a great idea. And so Matt actually went off to India and China, did a little scowling trip, came back, and he said, China, let's go to China. And my, let's go to China, he said, you go to China. So I tapped up, didn't go my second year law, found the most entrepreneurial guy from my first year at university, a guy called Joe, dragged Joe to China. And we had no money, really no contacts. We went to a little place called Shantou. It was the middle of nowhere. There were no other Westerners.

And we had an apartment. I think it was like probably the equivalent of $8 a month to rent. It was eight floor, no lift. So whenever you were thirsty, you had to get water. You had to like walk down eight flights of stairs to go and get water and come back up. And that's where we started. But we ended up getting ourselves into all sorts of trouble and strife. And there's a lot of funny stories. The story I had heard was that you guys like first night, you like slept in a bush. What happened there? And basically, what was the plan? Were you just going to

kind of go try to find a manufacturer, walk around? Like, what were you thinking of doing? We were so naive. And on reflection, I look back and it's almost like we built a toy company from first principles because we did everything different to everyone else without even knowing it. So we didn't know that you could go and contract manufacture your product. We were planning on setting up our own little factory. And that's essentially what we did. But

Me and Joe got into some trouble and Joe had to fly home to New Zealand. So my brother came over. We ended up trying to see if we could get a hotel, but everything was way too expensive. So we decided just to sleep in the bushes at Hong Kong airport. And I remember just getting completely attacked by mosquitoes all night. And we didn't want to sleep in the airport because the floral lights were so bright. And so, yeah, we ended up sleeping in the bushes and getting attacked by mosquitoes all night. It was not fun. And then we fed it up to China and

We set up a little factory on the side of a river. It was a small kind of shed, more or less, in China. And my cousin Simon came up at that time as well. He was an engineer to help us. And he welded a production line

and we bought we pretty much spent all of the money we had on an injection molding machine we employed a few people on the production line we had a little old lady who used to cook for us every day i think the budget was two rmb per meal which is about 30 cents and and we started making our first product and then we started making our second product out of there as well which was a night frisbee which we got sued on and we had no money to defend ourselves so so stupid question but like

Why not? It seems like it was an insane decision just to go to China and literally build your own factory, literally create a structure on the side of a river and weld it yourself together. Why did you feel like you needed to be in China instead of just doing it where you were? Well, we understood that most of the toys in the world were made in China. But when I say we were naive, I feel like that is even an understatement.

Like we were trying to make our hot air balloon, but we didn't even realize that we couldn't sell it to any toy chains or large retailers around the world because, of course, it didn't meet any of the regulatory standards. I mean, it had a burning can under it. So we were super naive. So then we started looking up products that we could maybe make in our little factory. And we saw this company in America making a light-up Frisbee with LEDs, and it could be thrown at night. And we thought, oh, that's cool. So we made this night Frisbee.

in our factory and I started hustling to try and sell this thing as in like I would email every buyer in the world of every major retailer in every country I possibly could and I remember I sold it to a distributor called Schilling in the US and we spent what was a lot of money at the time and I went to New York Toy Fair

and we made this night frisbee and we also made this other product or copied this other product called a money gobbler which is a money bank in the shape of an animal and you'd feed the coins into its mouth it would go down the throat into the stomach so we started making these two products matt decided he wanted to set up a wooden wooden toy factory for this money gobbler we had our production line for making this frisbee so i sold them to this company called shilling so i go to new york toy fair to be on their booth to start selling these two products

And I start selling these products and this guy comes flying onto the booth and starts yelling at our distributor. So he's obviously got wind that we've made a product that's identical to his and he had multiple patents for how the LED connected to the fiber optics and how this all worked. And of course, we're

Again, we were naive. We didn't even really know what IP was. So Dave comes up to me off the booth, the owner of the distributor, and says, hey, Matt, we need to pull that Frisbee off the booth. This is probably an hour into New York Toy Show starting. So I'm pretty disappointed because one of our products is gone. But I'm like, that's okay. I'll sell the money, but gobbler. I thought the first guy was crazy. About three hours later, this lady, she has a whole business. She's built over 25 years building these

money animal banks and she has this big booth on the ground floor of Jarvis and she comes up and she screams onto the booth and she's yelling and screaming and swearing at Dave and Dave sort of I can see this from where I am and Dave sort of wanders over to me sheepishly and says Nick you need to take the money gobbler off the booth as well so within the first morning of New York Toy Fair both our products have been taken off the booth of the distributor I flew back to China I said to my brother I said have you ever heard of this whole you know IP thing this whole patent thing

I think we need to start innovating and coming up with our own ideas. And then we ended up getting into a lawsuit on the night flyer. They sued us. We had no money to defend ourselves. I remember going to Colorado because that's where they sued us to try and find a law firm to defend us. And I was going to all these firms and I was saying, well, that'll be a million or $2 million. We had like maybe a few thousand dollars between us at that stage. I was thinking, how are we going to defend ourselves? I ended up actually hiring a lawyer, convincing him. His name was Chad. He later got disbarred that we would write the whole suit. He just had to put his name to it.

And Chad did the whole case for us but didn't really do it. We did it ourselves. We learned how to become lawyers. So we did it incredibly cheaply. But he did. He ended up getting disbarred later on. But that was our only way because, again, we had no money. And I was so enthusiastic. We had no other choice that we had to sell this product. And I remember selling –

the night frisbee to the department store chain in the u.s coals with the k i know we have coals down here in australia with a c never forget the buyer's name i actually still work with her today this is you know 19 years ago name is jen sarah she was the byron coals and i would email her every single day

And one day I got an email reply from her. It was all in capitals. It said, Nick, I do not have time for your daily email communication. Please stop emailing me every single day. And then I always wrote back, oh, I'm so sorry, Jim, but I just think our product is really great. And at this stage, we knew we were in a little legal trouble, but we had to sell something to survive. So I was like pushing and pushing. And then eventually I get this email back from her. It was just two words, nothing else. It said, send the sample. So we send the sample to her.

and she ends up ordering a full container i think it was 20 000 units of this night frisbee so we're pretty happy at this stage it was a big celebration we never had a full container order of any product

and so we ship this full container of night frisbees uh and of course uh she gets enjoined in the lawsuit as well um at coals and didn't speak to me again for a long time the irony is today she's the director of family dollar stores in the us and we're their second biggest toy supplier after patel so that's the funny thing you're like trauma bonded correct but we have so many of these stories that is one of

many, many, many in those early days. So we really were just scrapping every day to try and survive and sell something and just live somehow. But we were living on less than a dollar a day.

Okay, I have two things. One, let's do a detour to the dollar a day thing because my guy Diego, who helps me with research, he goes, you got to ask him about the McBroke diet. And the McBroke diet, I said, what's that? He goes, apparently they were just eating off the dollar menu at McDonald's in China every day.

And he had some trick about the French fries to get free French fries. So what is the McBroke diet as far as people call it? It was we didn't eat McDonald's. McDonald's was a treat. So me and Matt were in China. And for Christmas, of course, I think my brother didn't come back to New Zealand for eight years. He lived in a factory for 10 years. He had a tiny little room in a factory for 10 years, which is crazy in itself. But for Christmas, we would celebrate by going to McDonald's.

and probably the equivalent of a combo is probably 2.50 in china at that time so that's how frugal we were we wouldn't even go to mcdonald's so but we'd go and celebrate christmas i always remember going merry christmas for me merry christmas bro and you know finally eat some good food i look like you know i was so skinny at this point but i'd always play a trick in order to get

I'd always eat half of them and then I'd take them up to the counter and say, "Hey, you only filled my fries half full." And they'd give me another one so I could get more for free. But we were so, we were like, even when we'd go on the train, we'd use a concessionary or children's pass and hope we wouldn't get caught because it was half the price. But I look back on it and it was like, a fear would only be 12 RMB or a couple of dollars and we'd be saving a dollar.

So by getting a concessionary fear, and we did that for years. So what was driving this? Because you lived in New Zealand. New Zealand's a beautiful place. I assume you could have just had a normal life that was more comfortable. And I love, I'm a founder. I've been a founder, but I didn't do what you did. I didn't sleep in the factory on a mat on the floor for eight, 10 years. I didn't live off of the less than dollar a day. I

Were you guys just like, was it you're having so much fun or you just felt there was no other choice? Or what was the what was the mindset that kept you going because it was like multi like many, many years just scrapping. I reflect back on it and it's it is a little bit hard to understand in all honesty when you reflect back on it. But I think when you're in it together, you kind of hold each other accountable and you push each other because you don't want to fail. And I would say

Me and my brother are equally as competitive and so I don't think you want to let the other person down in a sense and so you just keep fighting because if one of you gave up, you're kind of admitting defeat and so in a sense you hold each other accountable to continue to fight and push forward and as well as that, I think we didn't really have another option. We didn't understand like back then that there was even such a thing as going and raising money to build a company or

You know, again, I look back at the extreme naivety. I used to write emails to my mom from China and she was beside herself that, you know, I was up there. I was so young. I was 18. And I read these emails and to understand how little we understood even about the world, but just about business and how things worked is quite scary.

and so i just think we didn't know any better we just thought we'll just keep fighting and try and get these little wins and little wins and little wins and you know we started to get you know a little win after little win and then we started to get a little bit more momentum and then you started to learn but one of my favorite sayings is you win or you learn you never lose you never fail so and so connect the dots so now you're you've painted the picture beautifully of

the extreme naive approach the scrapping and then somehow you know fast forward the tape and the movie and you end up with this super successful toy company i think you know the third most profitable toy company in the world doing over a billion dollars a year of sales plus like forget the other stuff you've even done after that but i'm just saying just the toy part

So connect the dots. Where did you start to really get the momentum? What were the breakthroughs, the epiphanies, the key breaks that got you to actually getting to that success? Well, there were a few stories along the way. And I remember just sitting there every day harassing and thinking really big early. So thinking, I've just got to get Walmart. I've just got to get Kmart at that time. Or I've just got to get these big retailers.

And, you know, one story, I remember ringing Walmart every single day. And because of the time zones, it was late at night and month after month after month after month. And I always remember all the early names because I just see it in my memory. And I remember one night my brother was basically telling me to give up. He was like, you're not going to get Walmart. And eventually the buyer, Ryan Halford, answered. And I was on the phone to the Walmart buyer from China.

and again i was up with this young company we're just in charge we're trying to get off the ground we've got these products and he said do you have a showroom in hong kong and i said didn't know i didn't know what a showroom in hong kong was but of course i said yes i'll get back to you at the address we started to learn that the toy industry at the time revolved around these showrooms in a place called tim chasui in hong kong all the companies had showrooms there and all the buyers from around the world congregated in hong kong twice a year to come to these showrooms

So I got on a train the next day to Hong Kong and had researched where these toy companies were and sort of knocking on toy company doors and trying to do a deal with them. I said, I'll bring the Walmart buyer in if you just give me some space to use and your address and then, you know, hopefully you could sell some of your products to him as well and every...

company denied me and denied me and denied me so i thought okay we need to rent a showroom and at the time it was a lot of money but we found these little glass cubicles in a place called south sea center and they were just a few meters by a few meters like tiny little cubicles but i think they would have been like i don't know two or three thousand us dollars a month to rent because hodohong was so expensive and so at the time we didn't have that money it was we were so poor but i thought we don't have an option we've got this chance to get the walmart buy coming in

And so we just said we have to do it. So we rent this little tiny cubicle and it kind of had curtains on the inside of it and I found some shelving that someone was throwing out from another showroom so I put this little shelving in there, we bought like a table and then I had a little roll up mattress and I would sleep in the showroom under the table each night because there's no other room to sleep so I'd unroll the mattress under the table, sleep in that and then I'd wash in the little bathroom in South Sea Centre.

in the morning but I had the showroom and I start kind of realizing that the buyers come to Hong Kong in January and October every year so that was good because now I have this kind of like base to like invite people to so I get you know I get Walmart to come in I actually got a guy called Frank D'Amico who is from Walmart Canada and I'll never forget because he came in and I think he was so shocked that he'd given me a meeting when he saw this

two meter by two meter showroom and he came with his two merchandisers. I went to shake his hand, didn't shake my hand. He didn't even sit down and he just yelled at me. He goes, quotes across the table. And I'd filled out the quotes for our two or three products at the stage. He kind of reads the quotes and I'd filled something out wrong. And he just throws the quotes down on the table and just walks out and leaves his two Hong Kong merchandisers standing there staring at me. I think that was my second ever meeting. And I'm just like in shock. I'm like, wow, where it's going to be. And he just storms out. And then I contacted his boss and

and said hey I had this really bad experience, this guy Frank, I genuinely think he was really rude and his boss made him meet me again in their procurement, in Walmart's procurement centre in Shenzhen so I was like screw this I'm going to go up and meet him again. Met him for a second time and he ended up ordering and at this stage we had a night ball along with our night at Frisbee but I think he ordered us $70,000 of this night ball. It was another good example of persistence and then I remember one day

I had them in what came out Australia, but I was sleeping under my table and the door's only about a meter from my head because this is such a little small showroom and the buyer came an hour early.

And I was still asleep under the table and she was knocking on the door and I'm sort of like there, like looking at her feet under the door thinking, shit, I'm still in bed under my table. So I had to wait for her to go away and then message her afterwards and say, hey, you didn't shut up that 10 o'clock meeting? She says, oh, I thought it was 9 a.m. And so I had all sorts of experiences. But I used to crash by as hotels. I used to post samples under their hotel room doors. But really we did what it would take.

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The first break we got is, and this was a crazy story, is I was in the UK at a company called Recreation and they were selling our night sports balls at the time. So we developed this other product. It was instead of our night frisbee, we made a night football, lit up at night and a night soccer ball. So it sold to this company called Recreation. I met a guy called Sean on their booth and he developed a soccer Tamaguchi.

And so it was kind of like a Tamaguchi, but you trained your player and then through infrared, you could play against each other. And he had like the Manchester United license and it was selling reasonably okay in the UK, but he was having troubles with manufacturing. And I was like, well, we can make that for you. Like, no problem. And he was like, great, great, great. You guys can help me make it. Because we were really, you know, anything was sort of wink at the time. We were trying to find a way to win anywhere.

So we're like, Sean, we can make this. And then we started talking. Well, maybe, you know, David Beckham, he's moving to the US to play in the US. What if we could get the David Beckham license and we could try and sell this in the US? And he thought this was a great idea. So we went and pitched at the time. I think it was Simon Fuller who started American Idol had the David Beckham rights at the time. And I'm like a super young kid, right? And they said, well, we'll give you the David Beckham license, but it'll cost you a million and a half dollars. Of course, we don't have a million and a half dollars.

But then we go to Walmart and Walmart, the buyer, her name, Danielle Priminell, I'll never forget it. She loved David Beckham and he was moving to the US and she was just obsessed by David Beckham. And we probably blew a few bubbles. But anyway, as it turned out, Walmart turned around and ordered 2.2 million units of this David Beckham Tamagotchi.

which I think they were like 14 bucks, 50 or something. It was almost 30 million US dollars. So keep in mind, we'd probably never had an order more than $70,000 at this point. And our total revenue is like in the hundreds of thousands. Suddenly we get this order for almost 30 million US dollars. And then we're like, holy shit.

We thought we were going to make a lot of money because we had huge margin, we were making this thing for $3 and we were going to make this thing for $3 or $3.20 or whatever it was and sell it for $14.50. So we were sort of counting our pennies and super excited. We didn't even understand that sell-through was a big thing. But then we were like, oh no, we have to work out how to make this product. We've got our tiny little factory with 20 people and there's no chance we can make 2.2 million units.

so when i'd first gone to china i've been on a tour with he's one of the wealthiest guys in hong kong like in france's choice burley light international they're the contract manufacturer for hasbro and metallurgy toy companies one of the first factories i ever toured i somehow got in touch with his two ic guy called wilson and he'd taken me on a tour as an 18 year old with their factory and you can imagine me coming from new zealand and then going to these factories with hundreds of thousands of people and just being like whole what this is like insane

So I still had this contact with Wilson from early on. So I got a meeting with Wilson. I said, hey, we've got this huge order, 2.2 million pieces. Can you help us make it? And he said, yep. And then I said, oh, and by the way, can you also pay for it as well? He said, let me check with Francis. Come back to you. Came back to me and said, yeah, if you transfer the liver of credit to us, you know, we'll help you pay for it as well.

Great. So we start making this product, 2.2 million ICs, 2.2 million LCD screens. So all the components and then Walmart turns around and cancels. They cancel it from 2.2 million pieces down to 1.2 million pieces. And I was like, no, no, no, they can't do that. We've got a letter of credit, they've made it all. And then I'm flying back and forth at this point. Sean's kind of like in the background on this like, I don't know, 20-year-old

And I'm thinking, there's no way. But I was thinking, well, it's still fine. 1.2 million pieces. We've got so much margin in this. We can still make good money out of it. But then they turned around and cancelled it all the way down to 300,000 pieces. Yet Francis was making all of this product. And I was just like, oh, no. So I'm going back and forward. It reads like some kind of soap opera because Danielle got fired. Obviously, part of this was part of it. And with Francis, I was like, there's no way I can tell Francis that, you know, that this

I've cancelled this many pieces and he's paying for it all. So I'm going back and forth to Walmart and I calculated that if I get the order back to 800,000 pieces, we could still pay Francis off because we had so much margin and still make like a million and a half dollars. And eventually I convinced Walmart to get the order back to $800,000, that's 800,000 or 900,000 pieces, whatever it was. And we shipped this Prolite.

And it was a disaster. Like it hit the shelf and it was culprit on the shelf. Like no one would buy it. I think they retailed it $30. They discounted it to $25, then $20, then $15. No one would still buy it. Then $10, no one bought it. Then $5, no one bought it. And then they eventually sold it to the dollar and discount channels for like 50 cents on it, like 50 cents a piece. And then of course, Walmart came back to us and said, you have to fund all the markdown money from $30 to, you know, 50 cents. And we were like, what's markdown money? Yeah.

And we were determined to keep our little bit of margin and refuse to give them any money back. And so we were like, no, but you cancel these pieces and like this huge thing. Anyway, we got Blackball from Walmart for like five years. We never did business with Walmart after that. And it was not two years later that I met Danielle's boss at New York Toy Fair, dear Laura Phillips. And I wrote this big, long email of everything that happened and we started to work together again. But

That was sort of our, as crazy as it was, that crazy story was our first break to actually make a little bit of money. And then from there, I started doing deals with US companies that only sold product in the US but didn't sell internationally. So I started doing deals with them because we were really bad at designing into Vulcan toys, terrible in fact. So we needed good products so I could open up these channels. So I'd do these deals with American companies like Zing or Zoka. I did a deal with the Australian company called Yoho.

to take their products and sell them internationally. And that kind of, and I'll tell a big story that I can get their products and everywhere that I have to go out and hustle. So we had a product called ZDs, which became really successful in a product called Schnucks, which was out of Australia that became really successful. So we started kind of taking other people's products. How did you figure out that model? Because, you know, did you see somebody else doing that? And you're like, oh, that's much simpler than what we're trying to do. Or did you fall into it? Like,

it seems like you didn't use a lot of like mentors you did a lot of running around with the fork sticking it into outlets trying to figure out you know where the where which ones are working that is that is a great analogy that's exactly what we did we just to be honest we were making these products and our the second product line we made were these night balls but the product was so bad matted would move factory by this stage

And the engineering of them was so bad that they had these sort of foam EVA patches glued into this frame.

But the production, I actually was getting quite a few orders. I was hustling around and getting orders, but Matt couldn't produce them because the production was so hard to do. And I'd get so mad at him that at one point I said, I'm coming back from Hong Kong. I was living in my showroom. And then from there, I upgraded. I was living in a dorm room with 18 people in a place with puncture mansions in Hong Kong. So I wasn't exactly living the life in Hong Kong. I was getting these orders and my brother couldn't produce them. So I was like, I'm coming back to China.

to take over the factory. And I learned two words of Chinese. One was "Kai man" - too slow, and one was "Kua di yin" - let's go faster. And we ended up like, I was like on the production line, pushing to get these balls

out the door and I remember they were coming off the end of the production line half mangled and I was just like ship them just ship them ship the balls we've got to ship them but I remember years later like you'd see these things on shelves and all the air had gone out of them all the EVA patches had peeled off them and they were just these shriveled up little prunes that are called the sheer health I love that you're honest about it because there's so many people because it's a very sexy thing to be like

You know, all that mattered was product. And we really just built a great product. And then everything worked because we built a great product. And like, I know I've been there. It's like, dude, the first version of all my products sucked. In fact, the 10th version still kind of sucked. And I love that you're kind of unabashed and honest about like, look, we weren't super innovative. We saw shit working. And then we were like, cool, we can do lights on a Frisbee, lights on a ball like that. Okay, let's copy what works. And that your product kind of sucked. And you were just like,

Basically, you just kept doing door-to-door sales even at a global level. You just started doing door-to-door sales. And literally, it sounds like it was distribution and salesmanship and marketing that was keeping you afloat at the time. Yeah, well, I would sell a product to someone and then we wouldn't get a reorder. We didn't know what a reorder was.

because the product wouldn't sell through. And then we'd just sell a new product to a new customer and I'd just hold another customer. And we didn't know for probably seven or eight years what a reorder was. Like we had a product actually sold off the shelf and the customer came back to buy more of them. But we could continually hustle to all these different customers. But we did crazy things. Like a little back on it and it was kind of nuts. Like we sold this product, the Nightball,

we got a distributor in the us called spin master one of the biggest toy companies in the world now very similar story to our own free canadians built uh this this this toy company very similar to us

And Spin Master had agreed to take our night sports balls for distribution in the US. And I'd kind of hustled a few retailers. And so it was this, should we sell the right to retail? Should we use Spin Master? They'll really put lots of TV marketing on. TV marketing at the time was the thing. And they said, well, we'll run this test in Cincinnati. So we'll put your night balls into all the Walmarts in Cincinnati and we'll run media in that city. And then we'll decide whether to roll this thing out.

And whether or not it was dishonest, I think it was more desperation at the time, but of course I flew to where the test was. I got to New York and I couldn't get a flight to Cincinnati. Well, I could, but it was too expensive. It was summer holidays. I went down to the bus station. I remember the bus station in New York at the start of summer holidays. It's like nothing I've ever seen. It was absolutely chaos. But I got a Greyhound to Cincinnati. I think it took like 30 hours. It broke down, stopped different places. Grew a Greyhound to Cincinnati. Stayed in this absolute like horrific place.

every day, and yes, this is a little bit dishonest, but we were desperate back then, I would bus. I'd get the bus schedule. I'd bus to each Walmart. I'd give people cash to go buy a ball. I'd go out and buy them on different credit cards myself. I was so paranoid that we'd get caught just to help our test sales go up a little bit. And I'd buy all these night sports balls. But it was a long day because the Walmarts were all so far apart. And I was taking this bus schedule to get to each one. I stayed there for a month.

And I almost got killed in a place called Over the Rhine. If you look it up, it was the most dangerous neighborhood in America at the time. Over the Rhine, it's like wild. It was over these railway tracks. And I managed to walk down there in the middle of the day. And it was the scariest thing in my life. I had a guy come up to me and he said, what the fuck are you doing here, white boy? And

and i was like i'm just a tourist and i hadn't realized i was in this like area and then i managed to somehow like weeks later walk into it i was walking back from downtown there's no such thing as uber back then or taxi so i was trying to walk back to where i was staying which was very close to over the rhine and i walked in the wrong direction i walked in there in the middle of the night and i got chased and had to hide that was very funny but um yeah we were doing this to to get our test results up which

We had a good test and then Spin Master rolled the product out. Of course, it wasn't a great product in terms of its construction. It was the same thing. But my God, did we have to hustle. We had to strap and fight so hard to literally just survive. But we got to a point where we were selling enough to each new customer of each new product and we weren't getting reorders, but we were profitable.

And it was actually funny because after the David Beckham thing, we made like that million and a half dollars or whatever it was. We got a little bit fat and happy and we had a month where we lost $200,000. And I remember sitting, we sat down and we were like, oh my God, we lost money this month. And we were like, from this day on, we will never have a day, a month, a week, a year where we lose money. Like if we're losing money in a month,

We will like sit down, we will like eat nothing or we will like get rid of people or we will like live on nothing just to ensure that we're like profitable. Because people wonder how do we get to, you know, a few billion and a few billion dollars a year in sales now and we've built it completely organically. And the truth is we just, because we like, we're so frugal and we start building, our business got more and more and more profitable just every year for 20 years. So it was almost this cognitive process to how do we

remain profitable and then that's just compounded over 20 years and we've just got more and more and more profitable to the point where percentage wise by far the most profitable company in the world where we run at like 40% net profits which is unheard of in any industry in the world, in the product industry in the world let alone in software companies so

So we just built a very very different model, that's why I reflect on it now, it was almost like we built something from first principles, the way we set up factories, the way now we automate all of our production, the way we don't do domestic shipping, we do all FOB, the way we centralise all of our content and data systems around marketing globally. We've almost built this company from a first principles approach because it's so different to how

everyone else does it. But we did that more through naivety than through planning. So you're starting this kind of like 18 years old when you go to China. Do you remember how many years it took you to get to your first

Where you made a hundred grand or when you made a million dollars, like how many years was that? Well, it was probably a couple of years where we started to make money, but we still lived the same way because we needed that money to fund our growth. Effectively, you can't grow to billions of dollars a year in sales organically without borrowing money or going to a bank unless you're super profitable to continue funding that growth. And so we started to make money.

But we never spent it. We still lived the same way. I still lived in a dorm room in Hong Kong. And so for years, for probably eight years, and as I said, Matt had, as we slowly moved and built bigger factories, Matt would always have a tiny little room, like a tiny little room in the factory. And that's where he lived in China with no other interaction really with anyone else.

And we were going crazy in those first years in China. Like, I'm a little baffled and like, we had some serious problems. And so you, um,

You take it all the way. At some point, you start figuring out toys that are new, novel, good products. Like I've bought your bunch of balloon products where you fill up, I don't know if it's like 100 or 500 now, like 100 water balloons at once. You can fill up and like it takes like 15 seconds to fill them all up. So you eventually start making good products. How did that happen? So we sit on a parallel path. We were taking other people's products and that was helping us really open up distribution. I would hustle and get them into all the retailers across all the countries.

There's an email that I've seen internally that I had from like 20 years ago and it kind of lists every country in the world and all the retailers and distributors I was working with at the time trying to sell the products to.

So we were really pushing out to everyone and at the same time we were starting to learn how to make better products ourselves. We were sort of building a team in China and engineers and some designers and we were starting to sort of parallel our path building our own products as well. But I think our big break after Zeebies came when we did Robofish and Robofish, we still sell about 8 million of them a year today.

This was a Chinese inventor, we ended up getting sued for this as well, we were a five year lawsuit but a Chinese inventor called Xiao Ping and I met a guy in Hong Kong, a French guy, he ran a factory in China, was running a factory in China and he was doing some brokering for some inventions and he showed me this robo fish. I actually didn't, I thought that's cool, didn't think too much of it. Then he showed my brother and my brother loved it, he was like we've got to make this robo fish promite.

And part of the deal was we had to make it in their factory if we licensed it from them. So we licensed this fish and it's got little carbon sensors, very, very clever design. It has an electromagnetic coil in it so when it touches water, it's all micro, it swims and looks like a real fish, swims in all directions and it's water activated.

so we start making this fish and then the guy who was the inventor had worked in a us company before and he had tried to sell the mention to them that said no he'd signed a release on the invention saying no problem you can go sell it to anyone else of course roboflush blew up came on the best selling toys in the world and then he decided that actually the inventor had designed some schematics or diagrams why he was under employment and he would sue us

because they were still on his computer systems and so we're in this long long lawsuit but even worse we finally had like this massive hit it was like the number one selling toy in lots of countries around the world it was it took us to i think we did like 100 million us dollars so this was like a big break for us but unfortunately there's always a curveball the factory that we were bound to make it with we bankrupt in the middle of production but we had to design so much specialist

production not just the tools but all these fish were tested underwater for precious they didn't leak and there was just a ton of like specialized equipment that had been built to produce a robo fish they were all slightly the weights had to be perfect

So this whole factory gets shut down and of course the wars in China mean that the factory workers are the first creditors essentially. So they send the army in to like stop anything or any assets being taken from this factory. So we're like peak rubber fish production, peak demand. Finally we've got price that are selling and everyone's scrambling. There were retailers that wouldn't talk to me for like seven years. Actually one of my good friends today, one of the biggest independent retail chains in the UK called The Entertainer.

And the son of the owner, Stu, one of my closest friends today, he wouldn't even talk to me for eight years. Like I couldn't even get an appointment with him. But suddenly when Robofish took off, suddenly all these buyers were coming to us and hey, like that Robofish. So you've got to imagine we finally had this momentum and then this happens to the factory and we were like, we were like shit. And it was crazy. We could not get into the factory. So my brother, we had to do

And this again, there's so many of these stories, but we were like, we have no other option. We have to get our tooling. We have to get all our equipment. We have to get everything out of that factory and relocate it to another factory. But the army was there. Everyone was there. You couldn't get in. So in the middle of the night, my brother got like eight trucks, got all of our team from one of our little factories, filled these trucks with people.

in like 2, 3 a.m. in the morning when there were less people like camped out at the factory, pulled up to the factory, paid a bunch of bribes to go in, took all the trucks into the factory. All our people went in, picked up all of the tooling and all of the equipment, loaded up all the trucks in the middle of the night, left and we went and relocated to a new factory so we could continue production.

So it was crazy. But that was like, again, like nothing ever happens without a hiccup, right? Like it was sort of like we finally felt like we had momentum and then this happened. How old are you now? 39. Okay, you're 39. Do you still go as hard or like, are you still as nuts as the early version of you? Like, do you still have the same drive or are you human? And you're like, you know, yeah, I used to really...

be super driven, super resilient, going really, really balls to the wall. And now I'm tired and whatever. I'm an old guy now. Do you still have it? I think we still have it. I think we're still just as motivated today, if not more motivated than we have ever been. We see a pretty cool roadmap ahead of where we want to get to over the next 10 years, particularly with ZuruTech and building houses on production lines and ZuruEdge. Hey, Sean here. I want to tell you a little story about Winston Churchill. So Churchill once said,

First, we shape our buildings and thereafter they shape us. And I think this is true not just for the buildings we see in cities, but also for the building blocks you choose in your company. For any company that I start, I use Mercury for all of my banking needs. Why? Well, it was built by a YC founder and you could tell. This is built by a founder who understands the needs of other founders. Second thing is it's modern. It's clean, easy to use. The design is really nice. You'd never have to drive somewhere, park.

put coins in the meter, get out just to do one simple task. You can do everything in just a couple of clicks. They got bill pay, checking account, savings account, wire transfers, everything you need, they got it. I use it for not one, but actually six of my companies right now. And I actually even have a personal account with them. It's kind of amazing. So if you're ready to operate in the future, head over to mercury.com, apply in minutes,

Disclaimer, Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank and Trust members, FDIC. Thank you to Winston Churchill for that little ad segment. All right, back to this episode. So let's talk about that. So could you just summarize, how big is the empire today? So they're over two out of a billion US in revenue, but-

uh we're drawing at about 25 to 30 year on year so that's compounding but i think the thing with us is is our revenue is one thing it's just how profitable we've built the business and it's public or it's not a not a public company not public okay so privately held super profitable company that's like a billion dollars a year of profit basically out of the toy business but then you have this diaper company it's you started you started buying other companies right

Not so much buying, I actually got Crohn's, so I got sick in China and Hong Kong. And I had to have my bowel, my large intestine removed. This probably has something to do with living in China for all those years, eating incredibly poorly, I'm not sure. But I had to move home to New Zealand to get surgery about six years ago. And it ended up being a great thing. So I was in Hong Kong, I came home from the surgery, I was meant to rest for a while and

and i was sitting at home and i was getting restless trying to rest as i had my bowel my large bowel moved and i had a friend who had started a small doctor business and he was doing like 50 grand a year d to c in new zealand so really really small he'd be mapping away at it for three years and i thought well i might as well help with this but i always thought like toys is this industry where there really is a ceiling to the size of the business you can grow just because of this that

the addressable market, the size of the market. Also you've got brands like Hot Wheels which are super hard to disrupt. And I was looking at FMCG and I started to realise that there's like nine companies that dominate 80% of it globally. And when you build a toy business, you work in every material form. You work at speed, like speed of innovation is your DNA. You build this muscle for speed and working fast and innovating because you reinvent 40, 50% of your entire product line every single year.

But because you invent so much from your product line every year, it becomes really hard to keep growing right because you have to reinvent to catch up every year. And so I started to form this thesis about six years ago, I thought man we're so good at automating and we sort of, I would classify Zuru today as more an automation company than anything else, like the product is almost secondary.

We build incredibly sophisticated automation. We had a huge automation team. So whether that's building a house on production lines with robots or a dart blaster with robots,

It's a big part of what we do. So I was like we've built this automation muscle and the speed of innovation muscle and I feel like these big FFCT companies, one, they don't innovate. Two, they have a lot of duopolies. So if you look at pet food, it's Mars and Nestle. If you look at baby, it's Kimberly-Clark and Procter & Gamble. If you look at beauty and personal care, it's L'Oreal and Procter & Gamble, a little bit of Unilever. So there's a lot of them. If you look at laundry, it's pretty much just Procter & Gamble, a tiny bit of Unilever. So all these duopolies and monopolies across the board

And through that, they were delivering much margin to their retail partners. They really held the power. And I met, I remember mapping out Walmart's revenue and I met that against the top eight FMCG companies in the world. So Walmart did more revenue that all of them combined. But then you- What's that acronym you're saying? What MCG? What is that? FMCG, Fast Moving Consumer Goods. So FMCG, CPG, Consumer Packaged Goods. So if I looked at-

at Pop, Ring, Gamble, Nestle, Mars, all the biggest FMCG companies, collectively their revenue is less than Walmart who does $611 billion. But then Walmart makes only a fraction of the profit. They're all public companies and their big FMCG companies make the lion's share, 75% of the profits. So I thought, is there a world in which we can be disruptive in FMCG, fast-moving consumer goods? Can we deliver more margin to our retail partners? Can we innovate faster, bring our speed of innovation mindset to these categories?

And can we reach customer in a far more efficient way? And can we move at the speed of culture? And obviously at the time, digital and data-driven advertising was starting to become a bigger thing and targeted advertising. And I was still looking at baby and I was thinking, well, you've really got a mum

Mum who's an incredibly targeted audience or a parent who's incredibly targeted audience? How can we serve them an ad every single day in a targeted way rather than just like blanket media? So that's super efficient way to reach our customer What if we do the better product? Deliverable margin and position at a better price and that was kind of my overall thesis Can we do this and can we run our same kind of first principles toy model like if of these so we don't hold products to the lean? large advertising dollars spent but in a really centralized controlled way and

I thought, okay, I can do this. So I worked with my friend and I said, okay, let's launch this diaper brand in New Zealand as a test market. And within one year, I think we're taking 40% market share in New Zealand launching a diaper. And I remember meeting Greg Foran, who was CEO of Walmart at the time. And he's a New Zealander. And I met him in New York and I was like, Greg, you know, toys is great. And it's been this incredible university for us because it really allows us to, you know, we've built skill sets that is very hard to build in any other industry.

And I said, we're going to take on Dithers. And he turned to me and he said, Nit, ever heard of Coke and Pepsi? Like he was saying that it was going to be that hard to crack, like Pampers and Huggies are going to be that hard to go and disrupt. And I said, I get you, but I think we can do this. I'm going to give it a go.

So we launched in New Zealand. The second biggest brand in New Zealand was Treasures. Huggies was number one. Treasures was a local brand. Their share just plummeted. They ended up going out of business and having to sell the brand for pennies on the dollar. And you're spending a ton on Facebook ads or what are you doing? I'm on Facebook and then it progressed to

Instagram now it's progressed to TikTok like it sort of always progresses right like so you've got to move the speed of platforms but you've also got to move at the speed of culture so how do you move at the speed trends to build content to move the speed of culture. Was that a new newish skill set for you because seems like the toy company was retail driven? Yeah well YouTube was starting to kind of think that it was mainly TV advertising for toys at that time so it was still TV was predominant and then it kind of switched to YouTube so today we don't spend any money on TV and toys it's

all YouTube, it's all TikTok, it's all YouTube shorts. So it really like the platforms change in how you reach people. But so I had this thesis, but we just quickly took all this market share in New Zealand. And I was like, holy shit, we can make an incredible volite. But to be fair, success is a bad teacher. Like we just got the success out the gate. Raskill's just, we launched the bar, right? It just took off.

And so I packaged up that case study, went to Australia, went to Coles, and I said, hey, look at what we've achieved in New Zealand. Look at all the margin we're delivering. Look at the category share we've driven. We helped foodstuffs reverse their category share decline. Like they were getting hammered by the competitor Woolworths here. We inverted that. We took them the other way within one year.

So Coles was like, love it. Launched with Coles, same thing. We won Coles Non-Food Supplier of the Year Award in the first year and just helped them take heaps of category share. So I was like, wow, this really works. Took that model, went to the US, went to Walmart, was like, hey, Walmart, we could help you disrupt your two big suppliers here. And they gave us a Dallas test, same thing. We became actually last year Walmart's fastest growing brand, total box all categories with Rascals.

which Target did the same thing with our brand Millie Moon. Millie Moon actually just over to private label and High East is second biggest sub-brand in Target in under or about three and a half years.

which is incredible. So it was sort of this like wake up moment that wow, and I think last year we produced 2 billion diapers and this is all in about five and a half years we've built this business. So well over a billion dollars of retail sales last year in diapers in five years. So from start to go a billion dollars a year, should I say, and growing incredibly fast. Like this year it'll grow 30% again. So this was sort of an eye opener for me and I thought, wow, we can do this in all FMCE categories.

So I started testing in New Zealand and losing. Like we tested infant formula, it didn't work. We tried femcare, failed. We tried like oat milk, failed. I did all these little things and I started failing and I was like, oh. But my partner at the time, Jamie,

Had a background in luxury PR and beauty and was a huge beauty enthusiast. So I said, hey, don't do that. Let's start a beauty brand. And we started Monday Hair Care, which is the little pink bottle Forbes called it last year, the most famous shampoo and conditioner bottle in the world. But we launched that, peaked COVID, and that was the second one. It just took off. I think in Australia –

We won product launch of the year and we had five of the top 10 in total here. We over to penting and sales. What do you think is the difference between the ones that worked and the ones that didn't? Is it category? Some categories were just more ripe. Was it you nailed the packaging and the positioning and that's actually the thing that matters most? Is it luck? Diapers is driven by price and performance. And we were the first one in the world to take a China diaper to the world. And China's making the best diapers in the world.

so in China there's like a thousand domestic brands all competing so the technology and non-wovens and substrates and SAP and machine technology has just gone like that because of all the domestic competition so we took the best product in the world to market at the best price in a category which is price and performance driven so it's either you've got to be

price and performance driven in a performance driven category or you've got to be innovation driven so we launched dummy yum which is super innovative to victory product like really innovative and that was just pure innovation that made that like take off so innovation or it's going to be design and creative so monday was you know it's still a bottle of shampoo but incredible design and creative and then we just owned tiktok as in it is the number one hair care brand in the world on tiktok and by a long way um

And it was just the right design, creative, positioning, branding, marketing, and it just took off. And I think last year in the US, it was second only in total growth in haircare to Procter & Gamble's total haircare portfolio, just the Monday brand. And so then I started to learn kind of which categories would work for us.

And we've gone super deep in those categories and we've applied our same model. So building all the factories and diapers, we built a factory, I think it was nine months to produce and we're doubling the size of it right now. So we'll have 4 billion diaper capacity by next year. In beauty, we built the whole factory, everything under one roof, injection molding, roto molding, filling, mixing, all of it. We built all the lab in Shanghai, L'Oreal,

um formulation specialist over you can leave a formulation specialist so as soon as we found something that was working so i was outpost sourcing to begin with then we do the zuru thing which is go super deep

automate everything we possibly can, put all AGVs in. So every little part of it, we want to automate as much as possible. And then pet food, I started at the same time. I bought a young guy who won New Zealand's high school entrepreneurial program out, a guy called Alistair. He's incredible. I said, let's start a pet food business together. Actually, we were at the supermarket and we said, let's do pet food. And so now we're getting huge momentum there. One of our brands, I think Bunkers, drove 30% of all cat treat growth in America last year.

And then we experimented in supplements, which has been a little bit hard. I built a brand with the Kardashians called Dose & Co. We ended up selling that last year. It worked everywhere else in the world. It failed in the US. And so as soon as we don't have the scale of the US, it sort of lets exit it. And supplements, we've sort of struggled with our brand habit, which is sort of ticking away. And then very much home care, we're building a bunch of brands as well. So we've sort of, and confectionery. So we've built this

what i call our five vertical strategy um and we're going very very deep within all of these um verticals and i think all of them individually can be bigger than our toy company within you know two or three years what's what's the dream like so why why go so hard why do so many right like you could just off the toy company you could be sitting on a boat you own looking at an island you own with a you know a beautiful drink in your hand

Is that just, you love the game, you have some dream, you want to be a hundred billionaire? What's driving doing more and more and more? I think we love it, number one. Love having a thesis, love competing. For me, it's sport, right? Like it is sport, having a thesis, going into something, working it out. And as we build these things, you know, toys, business, the edge business, FMCG business, you know, as you become more successful, you think, how can I solve bigger problems? And

The same person, Greg Forum, always said, you've got to wrap your business on a bigger purpose as well. And I thought, well, we thought, how do we solve bigger problems? Because we're almost in a privileged position now, right? How do we go on and actually solve bigger problems? Which is why we've started building ZuruTech over the last, what's actually been eight or nine years. Can you explain what that is? So it's a crazy moonshot idea. I think you either have or are building the largest factory in the world, period. What is that idea? What is ZuruTech? So ZuruTech is...

The thesis really was, if you look at the construction industry, it's been done the same for hundreds of years. It's also the biggest segment or market in the world, construction and property development. And the idea was, how do we build the first factory in the world that has a customized input, so the design of a building, and a fully automated output? So how do we build the buildings for a small fraction of the cost of what you build a building for today? And

And we're now, we started off, so we built a software which is called Dreamcatcher, which is built on Unreal Engine. It has an incredibly simple UI sort of user interface, but the logic layer or the coding layer below that is incredibly, incredibly complex. We've cataloged every building code in the world. So you can drop a pin on any location in the world that maps the terrain, it does the building code, and then you can design things

your house or building or whatever building you want in our Dreamcatcher software. We've also built our own AI assistant or our own large language model called Queera, which is basically training

It's training our model on all the great architects. So you can talk to your building and it builds it in front of you. You can put a 2D plan in. You can decide on this room. I want it to be Stockholm style and furniture and it maps all the furniture and does it for you. So it's incredibly intuitive software. Basically, a ten year old can design on Dreamcatcher and then it does all the structural side. It does all the EVP, the mechanical, the electrical, the plumbing. It does it all in a super intelligent way.

Wherever you drop the pin where you're building the building, it works out the orientation of the building for the sun, it works out how many HVAC units you need, it works out how many solar panels you need. So basically then the software translates every part into our factory. Our factory builds every single part and it's completely automated and the factory is designed from start to finish. So originally we built a one-fifth scale factory.

So that's to test the software with the hardware and how that all integrates together. So it builds these mini houses, about one fifth in every dimension. And then once we got that working, we built, it's about a three hectare factory and it's a test production line. And that right now is producing, that's we're testing the software at full scale, with full scale houses. And we're building a house about every two weeks right now, which is test. And then we have like a hundred little changes and we go in software and changing it.

And then we bought a factory or a building. It's 25 acres in size, which is our first commercial factory for producing commercial houses. And in phase four, we'll be building one of the biggest factories in the world. I think second only to Boeing is the plan. So that's all planned out now. But we are building a house for $500 a square meter.

And it's the best quality in the world. Aerated concrete, ceramic tile, but we've innovated every single part of the process. So we have the wall module, the tile module, the window module, the lighting module, the smart home module, and every single team I think is the best in the world at what they're doing. So it is a huge project. It is a massive undertaking. I think we have about 700 software and hardware engineers working on it. Are you self-funding this or did you raise money for this? Correct. Yeah, no, we self-fund it. So we're getting very close now to a final product.

we think we're five test houses away from getting it very close to perfect

And then it should be transformational in terms of how the world builds. And anyone can use Dreamcatcher, the software. So you could go onto Dreamcatcher and there might be a million different two-bedroom houses that have been designed by people on the platform. And you can look through them. You can put a price on selling your own design. You can go through them in real time. You can stage furniture. We'll have a marketplace. IKEA could digitally scan all of their furniture into our marketplace. Artists could digitally scan all their art in. So you can put it in your house. You can go around in real time and see it.

And so the software is really incredible, what we've built. So super exciting that we're getting so close now. And the houses that we're producing each couple of weeks are really incredible. I mean, this is a...

insanely cool idea just to basically it's like if you go to the website it looks like you're looking at the Sims the video game like you could just kind of like zoom around a house you can like move things whatever but you're saying there's a button where you just basically click print and then the house gets built in an automated factory which is just a

kind of mind-blowing idea. How much are you going to put into this funding-wise? Like, you must be putting hundreds of millions of dollars. Is that right? Or am I overestimating this? It's going to be a lot, for sure. So the software, so we have three offices in India on the software side, Pune, Gokarna, and Underband. And we have two in Italy, Milan and Modena. The reason in Italy is we actually acquired

Years ago the software part of it, it was two guys, Martin and Alessio, they're parents of both architects that decided that architectural software was built on incredibly old software stacks and so they were like well gaming engines are going like this and so they decided to build software or architectural software on Unreal Engine.

And so we acquired them and that's sort of the reason I think we have about 160 or so people sitting in Italy on the software side. And then they work with India on the software side. And then in China, we built all the hardware side out. So we have three sites where we're doing all of the hardware and automation development.

But we kind of paralleled our automation team is sort of grown in parallel. We, you know, they automate. For example, we produce 57 million dark and water blasters a year, but we produce a dark blaster from a plastic granule.

through to finished product with no people. Our competitors like Hasbro, they outsource to factories who still produce with drills on production lines. We're now building our Automation 2.0 where we're using vision and machine learning so we can actually change out any model of blaster on the same production line. It can see the molds and it can see the shape and where all the screw holes are and it adapts completely. So we've kind of paralleled like

parallel out our automation with building a housing project but also taking all our expertise and building it across our Zuru Edge and Toys business which makes us so disruptive but the big difference is when we automate a product in FMCG or Toys, you're making the same product over and over and over again with robots. This is incredibly complex because you're building a tailored product for every building site in the world and every building code in the world and it's different every time and

So having that fully automated output with a fully customized input has never really been or has never been done before in the world. Dude, you're a madman. Do you even, like, who are your peers? Like, who do you relate to? Do you just read, like, an Elon Musk biography and you're like, oh, that's the only other guy in the world who I have something in common with? Like, is that somebody you admire? We have a huge admiration for Elon. We've been big Tesla backers and fans for a very long time. In fact, I would say my product. Do you know him? Yes.

I had a chance to meet him and then I had to fly home for an emergency. And so I actually don't know him. But my brother, my brother was very similar to Eon. So my brother was sort of the driver behind Mzuru Tech and our building project. He's very similar in his way of thinking, I think. Like Eon calls it the idiot index, for example, right? And the idiot index is when

You look at the cost of a rocket. Well, he looked at the cost of what a rocket used to cost to build. And then he looked at the cost of the materials. And it's like, you know, hundreds of times the cost of materials to build a rocket. And he's like, well, then he takes a first principles approach. He breaks it down and he works out effectively, you know, how to build a rocket.

at a price that makes sense based on the cost of the raw materials. I mean, we're having a similar approach to how we build a building, whether it's one storey or 100 storeys, it's look at the cost of materials out of the ground and look at the final cost of the building. The idiot index is really high. And so it's the same or similar type of thinking. So how do you go back to your first principles approach and do it from the ground up in a completely different way?

Did you see the other day, I think yesterday or two days ago, Boom Supersonic did their first supersonic flight. I don't know if you followed this startup. I did, yeah. He kind of had a similar story where he worked at Groupon, basically. And he's like, you know, a product manager at Groupon, selling coupons on the internet. And then, you know, for fun was basically having a, you know, a hobby of flying and then gave himself a year to, from a first principles point of view,

uh, understand how planes work and figure out if there was some business he could build in the plane, you know, around planes. Cause he just loved planes. And while he was building his spreadsheet, he was just like, I don't get it. There's no reason we shouldn't be flying supersonic speeds right now. And then he took it to like professors and others. He's like, where, where's the error in my calculations? Cause this is telling me we should be doing supersonic. And they were like, no, there's no theoretical errors. Uh, just no one's doing it.

Like there's no courage is the limit. Not like there's not a materials problem. There's a courage problem. There's a entrepreneurship problem. And seeing that go yesterday to doing their first supersonic flight was super inspiring. Incredible. So you're doing all this stuff. Do you like have hobbies? Do you do stuff outside of this? What's like, what is fun for yours? This is like my cup is full with this. Sports, definitely sports.

We just loved competing, really. So anything that has a competition element is something that I get a lot of enjoyment out of. So certainly tennis, golf, just sport in general is something that I enjoy doing. But yeah, as you get older, obviously, I used to think you wake up every day with that pit in your stomach because you're wondering what's going to go wrong today and what do we have to solve today. So obviously, we don't have that issue any longer and definitely get to spend more time with family. I finally had my first child recently.

last year. So that's been a big change. It definitely changes your perspective on things, I think, which has been really good. I always sort of kick the can, delay it as long as possible, thinking it would slow me down, but it's definitely been one of the best things. When you start these new companies, because I always find this interesting, whenever you have like a serial entrepreneur,

people have different approaches. So some people, they have their main thing and they leave and they say, I'm going to go on a sabbatical basically for a year, figure out my next thing. Other people, they take some percentage of their time, they're devoting it to new ideas and they roll up their sleeves and they're super like on the ground figuring out the new idea. Other people, they recruit an operator and they just give the operator kind of like

the idea, maybe a little bit of a plan and then let the operator run and they kind of are there as more of a chairman or a board member from afar. When you did like the diaper brand and these other ones, were you like boots on the ground like every day figuring it out or did you do the operator model? What did you do? Definitely boots on the ground. What I would say is in our business is a through line through it all, right? We're essentially making a product whether it was a house, a bowl of shampoo, a laundry pot or a dart blaster. I mean, it's essentially still making product

building factories selling it into to retail so we've built such a big flywheel like if you look at our shenzhen office we have three and a half thousand people there right it's such a big flywheel that it just becomes easier and easier to plug into that flywheel regardless of you know what category and yes they're all different industries but we're still effectively trying to make the best product in the world at the best price we set ourselves the goal of making a product to zero dollars

i know that's impossible but that's our goal how do we get to proper zero dollars and how we make it the best in the world so there's a through line through it all so very much boots on the ground i believe you know leadership has to be on the dance floor have to have your hands dirty that's where you get the most insights and

And in our business now, I'm a huge believer in firing bullets and failing fast. So I always say, get an actionable insight. Where's an insight? Find an insight somewhere in the world. And an insight forms a bullet. And a bullet is a minimal viable investment into testing something. And then if the bullet works, it's a cannonball and we invest and we build the recipe around that. And once the recipe is working, you can pull a lot more things into that recipe and build that recipe out. So our mindset around fast fail

We actually have what we call fast starts now in FMCG. So we're trying to build minimal viable products to test quickly, as fast as possible. And so we can really speed, like speed of innovation is probably the biggest thing for us. And we're trying to test more things in these categories faster and learn what works and what doesn't. Because in my experience, things either just like hit the ground and start working or they don't.

And then we have a mindset around continuous improvement. So we call it 2% improvement a week, the power of compounding. I know 2% improvement a week is nothing you can measure, but that's the mindset. That's what we put into our DNA. And we always say to the team, we suck now compared to where we'll be in the future. So we have this relentless mindset of being able to look back on ourselves a year ago and be like, we weren't even good then.

and i think that compounding improvement is such a big part of what we do and then from you know when i look at team members i'm trying to people say they try and build talent density in their business yes we try and build talent density but for us we're trying to build like grit density and i say when we hire we're looking for grit smarts and someone with a bias to action like real doers right people are just like we fast fail we go in we do it we are the winner we learn

If it doesn't work, we're getting heaps of insights out of that on how to improve next time. So our mindset or our DNA in the business works across any of those verticals or categories that we're in. We have the same mindset and the same approach and the same DNA as to how we approach them. If you were interviewing me, how would you figure out if I have any grit? I think actually looking back at your history, we often find people that

really great competitive sports people and they really love to win and were highly competitive, like I want to understand how competitive you are, how much you really want something and to be honest it can be really hard, like we've built this loop process in our business similar to the Amazon loop so half we're hiring and looking at whether you fit and can do the actual job but the other half is really do you align to our DNA

And so we have a loop. We have eight people. Half of those people will interview or questions around our DNA and really trying to go deep on understanding if that person fits our DNA. And so we're really trying to build up not our talent density, but our grit density. But certainly it's something that I find is really important. All our best people have just incredible grit and incredible buy aspiration. Sure, they're smart, but they just get shit done

And, you know, we decide something at a meeting and they're already kind of actioning it in that very moment. And that's kind of our culture. It's kind of that saying as well, right, that lazy people work a little bit and expect to be winning, whereas winners work as hard as they possibly can and worry that they're being too lazy. And I feel like that's super true, right? Like,

People that work hard, they're always worrying they're not doing enough or they're being too lazy. And it's kind of those people, that's kind of the mindset we're looking for. Yeah, I think Elon has a good question he uses in interviews. He says, he just sits down and he just says, tell me about the hardest problems you solved and how you did it. And you could get so much from one question because

what's the hardest problem they solved? It'll show you the scope and the trust they had in prior roles. Like, were they just nibbling on tiny little issues or were they actually like biting into really meaty things? Yeah, and like, yeah, can they talk about the details, the paths that didn't work, the paths that did work? Because that's the person who was actually doing the work. There's so much like resume lying where somebody says, oh yeah, we did this. Like, cool, tell me how you did it. They don't know because they weren't the one doing those parts of it. Correct, correct, correct.

Nick, this was awesome, man. I really appreciate you coming on. I know you don't do a lot of podcasts, but your story is honestly incredible. I think as much as you're building in the factories, I think you doing a podcast like this can build 10,000 new entrepreneurs with more grit, with more resilience, just by sharing the story. Because you're showing what's possible, you're showing what you did, how it all turned out, and how you approached it. And so I think a simple hour like this can do a lot for a lot of people. So I really thank you for doing it.

It was a lot of fun. And yeah, I don't often share our story all that often. But yeah, I totally agree if it can help inspire people. And I always say it, right? It's not really how capable you are. It's how willing you are. And I think it's the willing people that stick at it for a long, consistent period of time and continually improve that actually are the most successful. It's not necessarily about how smart you are. It really is

just grit and perseverance and you end up getting there. So I think that's the big lesson for any entrepreneurs out there, really. Right on. All right. Thank you so much. That's a wrap.

Hey, Sean here. A quick break to tell you an Ev Williams story. He started Twitter and before that he sold a company to Google for $100 million. And somebody asked him, they said, Ev, what's the secret, man? How do you create these huge businesses, billion dollar businesses? And he says, well, I think the answer is that you take a human desire, preferably one that's been around for thousands of years, and then you just use modern technology to take out steps. Just remove the friction that exists between people getting what they want and

And that is what my partner Mercury does. They took one of the most basic needs any entrepreneur has, managing your money and being able to do your finance or operations. And they've removed all the friction that has existed for decades. No more clunky interfaces, no more 10 tabs to get something done, no more having to drive to a bank, get out of your car just to send a wire transfer. They made it fast. They made it easy. You can actually just get back to running your business. You don't have to worry about the rest of it.

I use it for not one, not two, but six of my companies right now. And it's used by also 200,000 other ambitious founders. So if you want to be like me, head to mercury.com, open up an account in minutes. And remember, Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank and Trust members FDIC. All right, back to the episode.