We're sunsetting PodQuest on 2025-07-28. Thank you for your support!
Export Podcast Subscriptions
cover of episode How to get workplace gender equity now (with Sara Sanford)

How to get workplace gender equity now (with Sara Sanford)

2024/3/18
logo of podcast How to Be a Better Human

How to Be a Better Human

AI Deep Dive AI Chapters Transcript
People
C
Chris Duffy
S
Sarah Sanford
Topics
Chris Duffy:本期节目探讨如何超越良好意愿,真正实现职场变革。Sarah Sanford 指出,企业普遍采用的多样性培训往往无效甚至适得其反;要求女性改变自身行为以适应职场环境也并非解决问题的根本方法。 Sarah Sanford:解决职场性别不平等问题,需要关注根本原因——潜意识偏见,并制定基于证据的行动计划。GEN 认证提供了一个标准化的评估框架,帮助企业识别并解决职场偏见,促进包容性。传统的 DEI 方法(引进弱势群体、要求他们积极争取、进行多样性培训)效果有限,企业不愿尝试超越这些方法。这些方法只改变了表面现象,并没有解决根本的系统性问题,导致弱势群体面临同化或离职的选择。GEN 认证关注的是改变职场机制而非员工心态,例如,将性别选择框移至求职申请的末尾,以减少潜意识偏见的影响。GEN 认证会评估企业在招聘、绩效评估、薪酬差距审计等方面是否存在偏见,并提供改进建议。GEN 认证背后的研究是基于与华盛顿大学的合作,结合学术调查、自身研究以及个人经验。在职场中,弱势群体经常面临不被重视、想法被窃取、被分配与工作无关的任务等问题。衡量进步需要关注细节,例如,女性获得高级导师的机会是否平等。一个真正包容的企业会关注那些对弱势群体产生长期影响的细节,例如,带薪产假、领导是否使用带薪假、员工休假期间是否仍然有资格晋升等。企业在处理变性员工和非二元性别员工方面往往更为犹豫和恐惧。企业需要关注一些细节,例如,提供性别中性卫生间、审查医疗保健政策等,以更好地包容变性员工和非二元性别员工。领导者可以以身作则,例如,在电子邮件签名中注明代词,从而使职场环境更能包容变性员工和非二元性别员工。 Sarah Sanford:GEN 认证旨在通过标准化流程,减少甚至消除职场偏见,即使对于那些对多样性和包容性持怀疑态度的企业也是如此。在面试过程中,非标准化的提问方式会导致性别偏见,例如,对女性候选人提出预防性问题,对男性候选人提出增长性问题。GEN 认证要求企业标准化面试流程,以避免性别偏见。即使企业存在一些对多样性和包容性持负面态度的人,标准化的流程也能减少偏见的影响。如果一个领导团队完全不在乎多样性和包容性,GEN 认证可能不会授予他们认证。即使领导者存在偏见,通过调整工作方式也能改善职场平等。即使存在职场骚扰等问题,一个拥有包容性实践的组织也能更好地保护员工的权益。缺乏包容性实践的组织更容易出现员工被骚扰、歧视等问题,并可能面临法律诉讼。频繁的绩效评估能够减少偏见的影响,因为评估将更关注实际工作表现而非主观印象。频繁的绩效反馈更客观,更关注具体技能,减少了主观偏见的影响。GEN 认证提供的客观行为和实践清单,不仅可以用于评估组织,也可以帮助个人改进自身行为,减少偏见。GEN 认证提供的清单可以帮助个人识别并改进自身可能存在的偏见行为,减少冲突和尴尬。红黄绿可用性系统可以帮助减少职场中断和冲突,减少员工的额外心理负担。许多职场培训关注的是改变员工的心态,而 GEN 认证更关注的是改变职场机制。一次性的培训效果有限,建议采用持续的培训模式。潜意识偏见培训并不能有效地帮助人们识别和减少自身的偏见。潜意识偏见培训可能导致道德许可效应,即培训参与者认为自己比以前更具有公平性。企业应该寻求专家的帮助,建立一个全面的公平战略,并采用数据驱动的方法。企业在制定公平策略时,不应只关注招聘,还应关注员工的留任和发展。企业在分析员工调查数据时,应采用交叉视角,关注不同群体(例如,女性、有色人种、女性有色人种)的独特体验。混合办公模式下,企业需要关注“眼不见心不烦”的偏见,即领导者更容易关注那些经常出现在办公室的员工。在疫情期间,女性承担了更多的家庭责任,这导致她们更难回到办公室,从而可能影响晋升机会。混合办公模式下,企业可以实施错峰办公制度,以确保所有员工都能获得平等的晋升机会。GEN 认证的参考指南公开发布在网站上,任何人都可以访问并倡导政策变革。在团队会议中,男性和白人员工往往比女性和有色人种员工更快地回答问题,企业可以实施一些策略来确保所有员工都能被听到。GEN 认证中提到的文化杠杆会影响个人的日常生活,例如,在咖啡店点单时,可以等待一段时间再说话,以确保自己的声音被听到。在餐厅中,如果菜单上注明小费已包含在内,则女服务员被骚扰的频率会降低。

Deep Dive

Chapters
The episode discusses the gap between good intentions and actual change in gender equity, highlighting the ineffectiveness of current training methods and the need for systemic changes.

Shownotes Transcript

Translations:
中文

You're listening to How to Be a Better Human. I'm your host, Chris Duffy. Today on the podcast, we've got equity expert Sarah Sanford. Sarah is the author of Inclusion Inc., How to Design Intersectional Equity into the Workplace. Sarah created a playbook and a set of standards that can help organizations and people bypass their biases and become more inclusive.

That work is informed by her own experiences as well as loads of research. And one of the things that I find so exciting about Sarah is that she's laser focused on changing how workplaces operate, not just how people think. So

You know, when I talk about this show, when I talk about this podcast, I always try and tell people that our goal is to take brilliant people who share these big ideas and then say, OK, great. You are so smart and you are so interesting. But what would a regular person like me actually do? Like, how does a regular person put these ideas into place in our everyday lives? And I think Sarah is amazing at that.

So today, our episode is all about how do you go beyond good intentions to actually making change? Here's a clip from Sarah's talk at TEDxSeattle. Many businesses think they're addressing the problem because they provide training. $8 billion worth of training a year, according to studies from the Harvard Business Review. These same studies also conclude that these trainings don't work and often backfire.

The other solution has been to ask women to change their own behavior, to lean in, to sit at the table, negotiate as often as men, oh, and get more training. Women currently earn the majority of college degrees, outperform their peers in key leadership skills and are running businesses that outperform the competition. It doesn't look like education or skills or business acumen are the problem. We're already empowered.

enough to make an impact on the businesses that are ready. These approaches fail to address the key systemic problem, unconscious bias. We're going to take a quick break, but we will be back with much more from Sarah Sanford.

How to Be a Better Human is brought to you by Progressive Insurance. What if comparing car insurance rates was as easy as putting on your favorite podcast? With Progressive, it is. Just visit the Progressive website to quote with all the coverages you want. You'll see Progressive's direct rate, then their tool will provide options from other companies so you can compare. All you need to do is choose the rate and coverage you like. Quote today at Progressive.com to join the over 28 million drivers who trust Progressive.

Hello, hello. I'm Malik. I'm Jamie. And this is World Gone Wrong, where we discuss the unprecedented times we're living through. Can your manager still schedule you for night shifts after that werewolf bit you? My ex-boyfriend was replaced by an alien body snatcher, but I think I like him better now. Who is this dude showing up in every episode?

Everyone's old pictures. My friend says the sewer alligators are reading maps now. When did the kudzu start making that humming sound? We are just your normal millennial roommates processing our feelings about a chaotic world in front of some microphones. World Gone Wrong, a new fiction podcast from Audacious Machine Creative, creators of Unwell, a Midwestern Gothic Mystery. Learn more at audaciousmachinecreative.com.

Find World Gone Wrong in all the regular places you find podcasts. I love you so much.

I mean, you could like up the energy a little bit. You could up the energy. I actually don't take notes. That was good. I'm just kidding. You sounded great. So did you. Okay, we are back. Today on the show, we're talking about gender equity and how to create a more inclusive workspace with Sarah Sanford. Hi, I'm Sarah Sanford. I'm the executive director and founder of GEN, which stands for Gender Equity Now. It

It is the first standardized certification for intersectional equity in the workplace. In your book, Inclusion Inc., you talk about how you were once at a panel where they asked the powerful CEOs of a bunch of companies, like, what are you actually doing to make your workplaces more equitable? And everyone gave these kind of good sounding, but very vague answers about like, it starts with caring. And I think it's interesting because

It seems like you had a personal journey from being like, great, I want to work for people who talk like that to being like, it doesn't matter what you say. It matters what you do. And I want it to be verifiable as opposed to like we're inspiring and we're capturing hearts and minds. You were like, OK, but what are the numbers? Absolutely. It's something that I wanted to see treated differently.

the same way that businesses treat operations, the same way that they treat accounting, that they treat any other business-critical function. I get to spend my days researching this and seeing what the new data is around what is working and what isn't. And a lot of decision makers just didn't have access to those tools at that time. I think a lot of them feel overwhelmed. Information overwhelm is a real thing, or they're afraid of saying the wrong thing or doing the wrong thing, and they really don't know where to start.

So we wanted to see them have a clear action plan that was evidence-backed. So it's looking at causes. So it's not just looking at end results and outcomes and saying, oh, yes, we need more people of color in leadership. Oh, yes, we need more women in leadership. Okay, we know that. But a lot of times that bridge between the problem and that desired end result was not clear. No one knew what the path was from one to another. Let's just...

defined some terms here so that we all know exactly what we're talking about. What is a GEN certification? Yeah, so a GEN certification is a standardized assessment of employee experience and fairness of practices. And it is based on what we know has an impact for countering bias in the workplace rather than fostering it.

So it is in many ways, just a checklist that will look at your organization and say, do you have the practices in place that are proven to counter the impact of bias?

And then once organizations go through this assessment, we help them find where they have gaps and then optimize their processes and make sure that they're actually hearing from all of these diverse employees that they've recruited. So it really takes them beyond diversity to meaningful inclusion. What first drove you to create Gen? What was the impetus for it?

I started as kind of that nonprofit classic do-gooder kid who worked on a lot of causes. It was really focused actually on racial equity and

And I think I just saw the limits of what can be done in the nonprofit sector from the outside. And so decided to make the switch into the private sector and worked for several finance companies, seeing that the demographic that they served and the demographic that they employed looks very different. From the inside, I saw, okay, it's very white and male. There is still wealth in spaces that doesn't look like that. There are demographics that need to be served.

And so I got to launch and run several programs focused on DEI, diversity, equity, and inclusion. And really what I saw over and over again was that companies were practicing the same kind of trifecta of DEI doom in which they would bring in underrepresented groups, they would ask them to lean in, and then they would conduct diversity trainings. And

And these approaches didn't work or really had their limits. But from what I saw, employers weren't willing to go beyond them. It felt like too much of a risk. And so we were bringing underestimated, which is how I more commonly refer to underrepresented groups. We were bringing underestimated groups in-house and we had changed the window dressing, but we hadn't fixed the house. We hadn't really addressed any of the systemic problems that

that would just mean that over time, these employees would be faced with the same choice over and over again to assimilate or leave. And so I got frustrated with seeing this dynamic and ultimately realized that I was a part of the problem, that these programs were a part of the problem, that I was letting employers just check this box that said, look at us, we're trying, we're investing time and money, but ultimately nothing was changing. And

And so, you know, I just asked out loud, is there a standardized certification from a third party that has said, yes, these employers have taken the correct steps to

to accommodate employees of all backgrounds, something that was like an organic stamp on an apple that lets you know that they've been vetted because employees and candidates really had no way of knowing. It's been this kind of nebulous gray area for so long, but we do have the ability to put data behind the causes of the gaps and implement meaningful solutions.

I know from reading your book and from hearing you talk that there are many different factors that are considered in a gen certification. But I wonder, could you pick one that's emblematic of like, this is the kind of thing that we're looking for? Am I allowed to take a second? Of course, please. You can pick three if you want.

Yeah. So what the certification is about is moving beyond mindsets to mechanics. So adjusting what we call cultural levers in the workplace. And so the simplest example of this, if you ask a woman to state her gender before she fills out a job application or takes a skills test, she will perform worse or represent herself worse than if you had not asked her that question first.

So a simple fix for this is just to move that gender checkbox to the end of the job application so that applicants aren't thinking about it. So that internalized stereotyping isn't activated. And so the certification is really a series of those kinds of cultural levers and

and saying, have you adjusted these? What are the default settings in your organization? And how can we change those? And some of them may be more in depth. We may look at a job description and say, what kinds of words do you use? We found that in the tech industry, organizations that use the word hacker kind of in a tongue-in-cheek way are far less likely to recruit female candidates than organizations that use the word coder.

So we'll go through and just find our points like that and look at what you can adjust or not adjust. So it's everything from how often do you conduct performance evaluations when you do a pay gap audit? Are you looking at total compensation, say, including commission and not just base salary? Well, I

Well, I guess I have two questions. How did you learn about these levers and these tendencies within organizations? And then have you seen them at play in your own professional and personal life? Oh,

So we got a great partnership with the University of Washington, mainly working with their Evans School of Public Policy to conduct the research that was more employee data driven. So we did conduct a mass study of employees in a range of sectors initially across the U.S. And then honestly, it's just been a lot of time spent on research and it's a mix of

academic survey review, studies that we've conducted on our own. And then, yeah, I would say some speaking to personal experience. The gaps that I've experienced that tend to be most pervasive for other underrepresented groups would fall under the bucket of just not being taken seriously.

And I think that that becomes visible in a lot of ways in the workplace, you know? So for me, it would be having my idea stolen at a meeting that I couldn't get people to pay attention to for months until a man voiced it. It would be being the person who's asked to get the coffee. When you're the only woman at the table, I know that happened to me several times, I

I think being asked to complete duties that had nothing to do with my job because I was the woman in the office. So a lot of like, oh, well, you look at this template I created to see if it looks pretty because that seems like something you would be good at. I'm very bad at that. I'm not good at that at all. I'm not good at planning birthday parties for the office. You should not ask me to do these things. So I think for me, it was a lot of times not having my credentials or experience recognized and

And also just being expected to do a lot of emotional labor in the office. In your talk, you mentioned that opportunities for women increased over the last 50 years, but that progress has stalled in the last decade. I'm curious to talk to you about some of what you think the root causes of that are, but also what are the indicators that you use when you talk about progress?

One of the better analogies I've heard is that we look at the physiology of an organization as opposed to the anatomy. We want to look under the hood and see these intermediary steps and see that they've changed. So for example, I would think about,

This is something that is a little over-talked, not talked about with quite enough nuance. And so one of the things that will look like progress would be women having equal access to senior mentors.

When we think about progress, we want it to be data smart. And being data smart means that we're looking at finer aspects of progress. So a lot of employers that we've worked with have said our employees have equal access to mentors in the organization. But if we look at the data, employees of color and women are far less likely to have had access to senior mentors, whereas their white or male counterparts have had access to

And we see that this has a traceable impact on the projection of their careers and on their salaries. So we see that when women or employees of color are paired with more senior mentors, they do accelerate faster in their career and they are promoted faster.

I think there are obvious markers of progress that you can look at from the outside and say, oh, okay, they have a lot of leaders of color, but we want to see progress around the finer points that make those changes work or not work. So do you have maternity leave or do you have family leave? And do your leaders use it? And when employees are out on leave, are they actually still eligible for promotions? So to us, a business that has evolved enough to be considered inclusive is

has really paid attention to those finer change management aspects that will have a long-term impact on those underestimated groups. I know we've also been talking about it as just male and female, but I imagine that something like a gen certification would be really helpful for trans and non-binary folks too, who are thinking about which workplaces are going to be accepting and also just like positive places to work.

Yeah. And it's an area where we found employers are actually the most scared and the most reticent to have conversation. And now they are more scared to talk about their trans employees and their non-binary employees than they are race. And so part of our certification process does help employers work through what are the steps you need to take to make trans employees feel included.

For example, workplaces will talk about gender neutral bathrooms. What does that look like? Or they have to look at their healthcare policies and see what that encompasses.

smaller tweaks a lot of times can be more effective. One of the best things that leaders who are cis male or cis female can do is model behaviors that will make the workplace more accommodating for trans employees. So email signatures are a huge one. I've seen a lot of workplaces say, okay, we've made templates available in which you can state your pronouns if you want to.

but it's not universal. For employees that have been misgendered, it doesn't really get rid of the problem because when they've been misgendered, they have to go through the whole awkward, oh, should I tell this person they've misgendered me? How should I bring this up? Are they going to be offended?

If I'm a ploy who's frequently misgendered and I'm the only one or one of two to put a pronoun in their signature, it's still like waving this giant flag that's saying, pay attention to this, get distracted by this. Whereas if leaders do this first and say, we would like this to be universal throughout the company, it normalizes it. And it means that someone who is trans or non-binary doesn't have to take as big a risk.

Okay, we're going to take a quick break, but we will be back with more from Sarah in just a moment. Stay tuned. Warmer, sunnier days are calling. Fuel up for them with Factor's no prep, no mess meals. You can meet your wellness goals thanks to this menu of chef crafted meals with options like calorie smart, protein plus, veggie vegan or keto. And Factor has fresh, never frozen meals, which are dietician approved and ready to eat in just two minutes.

That sounds like a dream come true. I cannot wait. So no matter how busy you are, you will always have time to enjoy nutritious, great tasting meals. Make today the day that you kickstart a new healthy routine. What are you waiting for? Head to factormeals.com slash betterhuman50 and use code betterhuman50 to get 50% off your first box plus 20% off your next month. That's code betterhuman50 at 50%.

factormeals.com slash betterhuman50 to get 50% off your first box, plus 20% off your next month while your subscription is active.

I want to tell you about a new podcast from NPR called Wild Card. You know, I am generally not the biggest fan of celebrity interview shows because they kind of feel packaged, like they've already told these stories a bunch of times before. But Wild Card is totally different because the conversation is decided by the celebrity picking a random card from a deck of conversation starters. And since even the host, Rachel Martin, doesn't know what they're going to

pick. The conversations feel alive and exciting and dangerous in a way because they're vulnerable and unpredictable. And it is so much more interesting than these stock answers that the celebrities tend to give on other shows. You get to hear things like Jack Antonov describe why boredom works or Jenny Slate on salad dressing or Issa Rae on the secret to creativity. It is a beautiful, interesting show, and I love it. Wildcard comes out every Thursday from NPR. You can listen wherever you get your podcasts.

And we're back with equity expert Sarah Sanford. Here's another clip from Sarah's TEDx talk. Women in the workforce today are constantly told, you can be anything you want now. It's up to you. Women of color, for whom the wage gap is even larger, have heard it. The two-thirds of minimum wage workers who are women have heard it.

Workers who don't identify as male or female and hide their identity at work have heard it. If they can hear you can be anything you want now, it's up to you. I believe it's time for our businesses to hear it too. Eliminating workplace bias is a tall order, but we can't afford to let half our people go on being ignored. How do you deal with

what I imagine might happen, which is that there's one category of businesses and leaders who care about this stuff. And so they do an okay job and then they get better and better. And then there's another category of businesses and leaders who are skeptical or don't care about it at all. How do you make it so that everywhere becomes more equitable and more just rather than just having this fork in the road between good and terrible organizations? One of the reasons we created the model behind the GEN certification is

is to neutralize those actors that may be skeptical or may think it doesn't matter or may be actively working against it.

So the way that our model works is that it essentially makes unbiased action, the path of least resistance. I'll give you an example. If we think about interviews, one of the fascinating things that happens when it comes to asking questions and interviews, if they're not standardized, women get asked prevention oriented questions, which are, you know,

How do you think you will keep us from losing customers? What is your risk management approach? Questions that are about preventing loss. Men get asked growth-oriented questions. How do you plan to grow our customer base in the next few years? How do you plan to increase sales? What this does is put female candidates on the defensive. So to be Gen Certified,

One of the steps businesses often take is standardizing their interviewing processes. And what this means is asking the same questions in the same order to all of the candidates to prevent this kind of bias from setting in. Even if you've come into the conversation as someone who really doesn't care about diversity, you've never learned about your biases, we've set up a system that's essentially provided diversity.

a detour that said, okay, you don't have to think about being biased or not as much as you may have before. So it's really about putting systems in place that even though if you have bad actors in an organization, counters the bias that may come out of them by neutralizing it, essentially. It also means that sometimes if a leadership team genuinely does not care about this at all, we're probably not going to end up certifying them.

It's interesting. I mean, one of the things that I think is so fascinating about that and what I think is one of the many things that is very important about the work that you're doing is that it doesn't actually require us to fix the boss. It doesn't make it so like you can only have an equitable workplace if the boss becomes an enlightened being. Right. There are ways that the boss can still have work.

ingrained prejudices and biases, and it can still lead to a better outcome just by tweaking the way that things are done so that those impact it less. Yeah. You could implement every single gen approved process in the book and still hire a jerk. You know, you're still going to have people in the workplace who may offend people or may harass people. But in an organization where marital

Maria has been in this organization for five years, but her work has been recognized and this place has inclusive meeting behaviors in place. So she's not interrupted as often and her pay is equitable to that of her colleagues. And then John harasses her. Maria may go to HR, but she looks at that as John's problem.

We found that in organizations that do not have inclusive practices in place, Maria has been passed over for promotions. She's felt ignored. And then John harasses her. She's suing the company.

If they've had these inclusive practices in place, there may be a bad actor in the workplace. Nine times out of 10, he's going to be detoured by the processes. One thing that I was really struck by talking about evaluations and feedback, that if feedback was formally given more infrequently, like once a year or twice a year, that bias came much more into play, that the managers would often then think back

and try and give their general impressions of this person. And those impressions were shaped by internal biases. But then if feedback was given every week,

It was really much more about the actual work because it wasn't as much like, here's how I feel about you. Exactly. Much more objective. We found that when evaluations take place just once a year or just twice a year, they really rely on our memories and our feelings. And that is just your amygdala lighting up, which is where your bias lives. We

We found that when employers give feedback more regularly in those short spurts that you talked about, the feedback also tends to be more actionable. So even if there is negative feedback that's given, it tends to be less vague and it tends to focus on a particular skill.

One of the other things that I can see as being a real benefit of having kind of an objective list of behaviors and practices that affect gender-based performance is that it's not just that the organization can be evaluated by them, but that if you're someone who wants to improve yourself, right, say you're a cis heterosexual man who's like, I'm trying to figure

figure out how I can be better. There's this list of things that you might not even be aware of that are a big factor. And I know just speaking from my own personal experience, I have really benefited from having some colleagues who very generously have been willing to point out in a productive way behaviors that I've done that are not helpful or that are rooted in some of this

misogyny or just practices since we all live in this. But I think you have to learn about it in order to get better at it. And for me, it was really helpful to have people be like, do you notice that our ideas aren't taken as seriously? Do you notice that you are sometimes speaking over us that you don't do that to other guys? And that I think is a way that you can like change and improve too. Well, and I think it takes the feeling and the defensiveness out of it. I would say that you are a rare bird in being responsible

receptive and welcome to hearing that. Oh, I don't know that I was necessarily as receptive at the moment. In retrospect, I'm like, thank you for doing that. In the moment, I was like, are you kidding me? I am an ally. I am an ally. I'm great. And I've been there. I'm more likely to ask female colleagues personal questions or interrupt their work and chat about their weekend. And so I think also what these checklists do, they don't say like, stop behaving in this way. And they're not...

too vague to really understand how to make a difference or to feel personal. So one of the changes that I talk about in the book and that we have in the certification, that's a cultural lever that a business can adjust. We talk about having a red, yellow, green availability system that if you are one of these people who is still in an office, when there are cubicles and chairs around you that just sit on the edge of your desk, think of it almost like sliders. And

And if everyone has one, then it's normalized. This is also one of the important points for these cultural levers, make them universal, but that essentially is coded like red. I am deep in focus. Please do not bother me. I am on a deadline yellow, which is you have something work related or important or urgent. Sure. Interrupt me in green, which is I'm doing busy work. I'm bored. It's a Friday afternoon. Please come bug me.

And it's a nice way to avoid that interpersonal tension, the interruption itself. It is all of the mental labor around, oh, should I tell them no? Oh, should I just go ahead and have the conversation to avoid conflict? I don't want to be the angry woman in the office. I don't want to be seen as unlikable, but it takes all of that guesswork out of it.

I know that one of your big key phrases is changing mechanics rather than mindsets. And it does seem like a lot of well-intended but maybe ineffective workplace trainings are

really do focus on changing mindsets, on winning people over, on trying to make them feel more empathy, which is not to I say it in a tone where I feel like I'm being dismissive of that. Not to be that's not important, but it is interesting to me that you're really focused on the mechanics instead. So what are some of the trainings that you feel are the most ineffective and that you wish that people would move away from?

One-off trainings. I will say it is not that every single type of training is effective. The ones that we've seen have a positive impact are ones in which there's at least a set of four.

One of the reasons trainings are difficult is that people don't make changes overnight. They have to sit there and process and go through those uncomfortable feelings we just talked about and maybe become okay with the fact that they've had some privilege and then move on from that. That takes time. And this is a problem that has existed for decades. So we're not going to solve it in an afternoon.

I know this sounds like an extreme stance, but I would rather see businesses do nothing than continue to conduct diversity trainings or unconscious bias trainings in the workplace.

One of the reasons I always laugh at the title unconscious bias trainings is because you're acknowledging that bias is unconscious. And so even though you sat there and had a conscious conversation, one of the insidious aspects of unconscious biases is that learning about them does not make us any better at recognizing them. It makes us slightly better at recognizing it in our peers, but we found that this phenomenon is even more pronounced

the more prejudiced you are. So those who come into trainings with the most prejudiced views are actually the most likely to leave thinking that they're even more meritocratic than they thought they were before going into the training. And they benefit from this phenomenon called moral licensing. So it's the training equivalent of I have a black friend. They can say, no, there's no way what I've said

or did was sexist or racist, I hold a different view. And I know I'm not any of these terrible things because I've got my training card to show you. A lot of times we've seen like the employee of color who has tried to speak up about gaps in the workplace and has been ignored or sidelined

suddenly becomes racism Google at trainings, right? That everyone turns to them and says, oh, was that your experience? What do you think? And they're put in a really risky position in which they have to decide, do I speak the truth and make my coworkers uncomfortable and possibly suffer retaliation? Or do I just bite my tongue and let this go? Okay, so that's what not to do. What about the flip side? How do you design an anti-biased workplace? What are things that both bosses and workers can do to work towards this?

Please work with an expert. It does not have to be me, but you don't have to reinvent the wheel. The methods are out there. Jen has them. The Harvard Business Review has done a lot of great writing in this area. Trust experts. This is a much more complicated topic than a lot of organizations realize. And then form a comprehensive framework.

equity strategy that doesn't stop at recruiting. So when organizations come to us and they say, we want a hiring and recruiting strategy, we say, we will only do that if you have a retention and development strategy. And then be data smart in your approach.

That means that when you look at your employee survey data, make sure that you look at it through an intersectional lens. So don't just look at, oh, what are women experiencing and people of color experiencing? Look at what women of color are experiencing because it's often very different. I wonder, since a lot of people now these days are working in either remote offices or hybrid offices, are there specific things that can be done and implemented in those kind of settings to combat bias?

So one of the interesting things that we're seeing happen as some employees are going back to the office or offices are opening up to employees is that they've said, okay, whoever wants to come into the office can. Maybe you don't have a good office at home or it's not quiet. Come in whenever you want.

Professional women, working women during the pandemic are bearing the brunt of child raising duties, overseeing schooling at home, overseeing a lot of caretaking. This means that they are not as available to come into the office. So what's happening by default is that those who are going back to the office by choice tend to be men.

We do see this kind of out of sight, out of mind bias then come into play in which the people that leaders see every day tend to be men. And that does influence their promotion decision-making processes. It's not just that women and people of color were forced out of the workplace. It's also that they tended to be forced out of promotions. So one of the recommendations we've made when we think about hybrid work environments

is to create staggered schedules that everybody observes. Okay, we're going to go with two days a week. You can pick any two days as an employee, come in between the hours of 10 and three. So you avoid the terrible commute times. Parents can still drop their kids off and it only works if leaders also do it.

I imagine one of the things that I can do is buy your book and read more. But how can I get something like Jen, like a certification like that, an unbiased look in my own workplace? Imagining that I'm not the CEO of the company. Okay. Yeah. So if you're listening and you're the CEO, listen, you don't even need the advice. Just do it. So we have made the information available on our website. Okay.

It's the reference guide to the certification, and it lists every single indicator that we look at when we are assessing an organization for certification. We've made it transparent enough that no matter what role you're in your company, you at least can advocate for a policy change that doesn't seem threatening and have the rationale behind doing so.

So as an example, a lot of organizations recruit diverse employees because they want the benefits of their diverse insight of collective intelligence. But when you have group meetings, we found that men tend to respond to questions more quickly than women do. White employees respond to questions more quickly than employees of color do.

But one way to hear from everyone is to put a policy in place that says, okay, I'm going to ask a really important or significant question. It's important to me that I hear from everyone. So after I toss this out to the group, I want everyone to wait two minutes before anyone raises their hands. You're far more likely to hear not just from women and people of color, but also introverts and those who are neurodivergent, if you observe this. So-

That is sitting on our website and our reference guide as one of many cultural levers that can be adjusted. We have footnoted everything that says this is the reason to do it. I am also always curious to hear how this affects your own idiosyncratic daily life, maybe in ways that are unexpected. So like how did these levers and how does thinking about these cultural levers

change mechanisms. How does that drip into your day-to-day life? For me personally? Yeah, for you personally. Yeah, constantly. Like, are you walking around into the coffee shop and you're like, wow, before I say what I want, maybe I should wait two minutes and see if the barista will ask me. Oh, yeah, that's terrible. But it's also kind of wonderful. I mean, it does end up influencing every single part, I think, of

Yeah.

And so one of the things we look at is restaurants and what do workers really face there. And we found that in restaurants where at the top of the menu, it says tipping is automatically included at the end, female servers are harassed less often because in restaurants that don't have that customers can tend to feel like they can get away with it where it's, Oh, you know, I'm going to flirt with her and she'll flirt back to get a tip.

that dynamic goes away when the tipping is built in. The plus side though, is that when I have seen organizations that do this, I thank them where I say, oh, you've implemented a practice that we know makes this workplace more inclusive for everyone else out there.

The show's called how to be a better human. What is one thing? It can be a book, a movie, a piece of music, an idea, a person, anything. What is one thing that has made you a better human? There is a podcast called this plus that, that I dearly love that a colleague named Brandy Stanley has just put out there connecting the seemingly unconnectable. And so she will have guests on to discuss things, um,

like quantum physics and absolute truth or neuroscience and dance, where it will be two topics that seem to have absolutely nothing to do with one another. But I think from an intellectual perspective, it's made me a better human. And it kept me open to that idea that these two things that may not seem to influence each other somehow find a ripple that joins with the other ripple. What is one thing that you currently are working on to be a better human?

Recently, I've brought art back into my life. I had a bit of a dance background growing up and have returned to dance recently and actually took up drumming over the last year. And I think it has improved who I am as a human being. I think it returns you to this mind place of thinking about possibility and just playing that what if game all the time. And like, what if I did this? What if I did that? And really listening to other people and respecting them. I hope it has made me a better human. Well,

Well, Sarah Sanford, thank you so much for making the time to be on the show. It's been a pleasure talking to you. Of course. Thank you, Chris. This is great. That is our show for today. Thank you so much for listening to How to Be a Better Human. I am your host, Chris Duffy. And thank you so much to today's guest, Sarah Sanford. Those drums that you are hearing right now, that is Sarah playing them. It's incredible. I love it.

Sarah's book is called Inclusion Inc. How to Design Intersectional Equity into the Workplace. And from Ted, our show is brought to you by Sammy Case, Anna Phelan, Erica Yoon, and Julia Dickerson. If you take their initials and then you anagram them, you get DJ Spacey, a musical act that I strongly encourage them to start.

From Transmitter Media, we're brought to you by Greta Cohn and Ferre de Grange, who are certified fresh. And from PRX, we've got Jocelyn Gonzalez and Sandra Lopez-Monsalve, who don't just change mindsets, they also change mechanics. And when their car breaks down, they change their mechanics mindsets as well.

Thanks so much to you for listening to our show. Please share our show with a friend. Tell a stranger about it. Write us a review. Text the link to your coworkers. Help us spread the word. It makes such a huge difference. We will be back with a new episode for you next week. In the meantime, have a great and safe week. Thanks for listening.

Support for the show comes from Brooks Running. I'm so excited because I have been a runner, gosh, my entire adult life. And for as long as I can remember, I have run with Brooks Running shoes. Now I'm running with a pair of Ghost 16s from Brooks.

incredibly lightweight shoes that have really soft cushioning. It feels just right when I'm hitting my running trail that's just out behind my house. You now can take your daily run in the Better Than Ever Go 16. You can visit brookscrunning.com to learn more. PR.