cover of episode Is OpenAI Going to Kill Your Startup?
People
A
Ashu Garg
E
Ethan Malek
J
Josh Miller
K
Kevin Howe
L
Lisa Su
N
None
R
Roblo
S
Sam Altman
领导 OpenAI 实现 AGI 和超智能，重新定义 AI 发展路径，并推动 AI 技术的商业化和应用。
S
Sebastian Semitkowski
S
Sudhij Lapagari
V
Varun Mohan
Z
Zach Kukoff
Topics
@Sebastian Semitkowski ：我认为提供人工客服将始终是VIP服务。我们可以利用AI自动处理那些枯燥乏味的手动工作，但同时也要向我们的客户承诺提供人工连接。这实际上是将两者的优势结合起来，我相信这种模式也会在其他领域得到广泛应用。此外，我观察到公司内部涌现出一批能够进行基础编程的商务人士，他们能够更好地理解和沟通需求，因此会变得更有价值。

Deep Dive

Chapters
Klarna's AI transformation and its shift towards a hybrid model of AI and human customer service are discussed. The company's CEO believes that human customer service will remain a VIP offering, while AI handles routine tasks. The increasing role of business people with basic coding skills is also highlighted.
  • Klarna's hybrid approach to customer service, combining AI and human interaction
  • CEO Sebastian Semitkowski's view on human customer service as a VIP offering
  • Rise of business people with basic coding skills to better communicate needs

Shownotes Transcript

OpenAI’s latest product updates have people asking if startups can still compete when big platforms add features like meeting notes and document search. Companies like Glean and Granola face new pressure as OpenAI builds these tools into ChatGPT.

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