cover of episode Is OpenAI Going to Kill Your Startup?
People
A
Ashu Garg
E
Ethan Malek
J
Josh Miller
K
Kevin Howe
L
Lisa Su
N
None
R
Roblo
S
Sam Altman
领导 OpenAI 实现 AGI 和超智能，重新定义 AI 发展路径，并推动 AI 技术的商业化和应用。
S
Sebastian Semitkowski
S
Sudhij Lapagari
V
Varun Mohan
Z
Zach Kukoff
Topics
Sebastian Semitkowski：我认为提供人工客服将始终是VIP服务。我们可以利用AI自动处理那些枯燥乏味的手动工作，但同时也要向我们的客户承诺提供人工连接。这实际上是将两者的优势结合起来，我相信这种模式也会在其他领域得到广泛应用。此外，我观察到公司内部涌现出一批能够进行基础编程的商务人士，他们能够更好地理解和沟通需求，因此会变得更有价值。

Deep Dive

Chapters
Klarna's AI transformation and its shift towards a hybrid model of AI and human customer service are discussed. The company's CEO believes that human customer service will remain a VIP offering, while AI handles routine tasks. The increasing role of business people with basic coding skills is also highlighted.
  • Klarna's hybrid approach to customer service, combining AI and human interaction
  • CEO Sebastian Semitkowski's view on human customer service as a VIP offering
  • Rise of business people with basic coding skills to better communicate needs

Shownotes Transcript

OpenAI’s latest product updates have people asking if startups can still compete when big platforms add features like meeting notes and document search. Companies like Glean and Granola face new pressure as OpenAI builds these tools into ChatGPT.

**Get Ad Free AI Daily Brief: **⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://patreon.com/AIDailyBrief⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠)

Brought to you by:

KPMG – Go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://kpmg.com/ai⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠) to learn more about how KPMG can help you drive value with our AI solutions.

Blitzy.com - Go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://blitzy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠) to build enterprise software in days, not months

AGNTCY - The AGNTCY is an open-source collective dedicated to building the Internet of Agents, enabling AI agents to communicate and collaborate seamlessly across frameworks. Join a community of engineers focused on high-quality multi-agent software and support the initiative at ⁠⁠⁠agntcy.org ⁠⁠⁠) -  ⁠⁠⁠https://agntcy.org/?utm_campaign=fy25q4_agntcy_amer_paid-media_agntcy-aidailybrief_podcast&utm_channel=podcast&utm_source=podcast⁠⁠⁠) 

Vanta - Simplify compliance - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://vanta.com/nlw⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠)

Plumb - The automation platform for AI experts and consultants ⁠⁠⁠https://useplumb.com/⁠⁠⁠)

The Agent Readiness Audit from Superintelligent - Go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://besuper.ai/ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠)to request your company's agent readiness score.

The AI Daily Brief helps you understand the most important news and discussions in AI. Subscribe to the podcast version of The AI Daily Brief wherever you listen: https://pod.link/1680633614Subscribe to the newsletter: https://aidailybrief.beehiiv.com/Join our Discord: https://bit.ly/aibreakdown

**Interested in sponsoring the show? **[email protected]