People
B
Baptiste Rosiere
J
Jony Ive
R
Rogier
S
Sam Altman
领导 OpenAI 实现 AGI 和超智能,重新定义 AI 发展路径,并推动 AI 技术的商业化和应用。
S
Sophie Yang
无发言人
Topics
我观察到,许多公司都在宣称自己是AI优先的公司,其中Klarna是早期采用AI的先行者。他们曾尝试使用AI取代人力,尤其是在客户服务方面,但后来意识到部分客户仍然需要人工客服,因此调整了策略。我认为人工客服可以成为一种高端服务。从财务数据来看,Klarna的员工人均收入有所提高,效率也得到了提升,尤其是在客户服务方面实现了显著的成本降低。然而,他们也因裁员相关的重组成本而出现亏损,且消费者贷款违约损失有所增加,这提醒我们AI不是万能的,经济状况仍然是重要的影响因素。尽管如此,Klarna仍然非常重视AI,他们的CEO甚至使用了AI化身进行财报电话会议。

Deep Dive

Shownotes Transcript

OpenAI has purchased the AI hardware design firm of legendary iPhone designer Jony Ive. The plan is, of course, to build AI hardware with fundamentally new form factors. But what exactly that means isn't yet clear.

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