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cover of episode Bonus Episode: How Is Artificial Intelligence Transforming Retail Organizations?

Bonus Episode: How Is Artificial Intelligence Transforming Retail Organizations?

2024/1/30
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Me, Myself, and AI
AI Deep Dive AI Chapters Transcript
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F
Fabio Luzzi
P
Prakhar Mehrotra
S
Shervin Khodabandeh
Topics
Shervin Khodabandeh: 作为主持人，Shervin Khodabandeh主要负责引导讨论，提出问题，并总结两位嘉宾的观点。他引导讨论围绕人工智能在零售业中的应用，以及面临的挑战展开。他特别关注生成式AI的出现对传统AI的影响和挑战。 Fabio Luzzi: Fabio Luzzi 认为AI在零售业的应用主要集中在提升客户体验和提升运营效率两个方面。他以Tapestry公司为例，详细阐述了AI在优化产品分配方面的应用，通过预测模型减少缺货，提高收入。他还强调了AI应用中人员、流程和技术三个方面的重要性，并指出不同类型的AI应用的复杂程度不同，需要根据具体情况选择合适的策略。他认为，成功的AI应用需要与员工紧密合作，将员工纳入到AI技术开发和应用的各个环节中，并强调了技术框架的重要性，以确保AI应用的可扩展性。 Prakhar Mehrotra: Prakhar Mehrotra 认为AI已经融入沃尔玛业务的方方面面，从预测需求到提升客户体验，再到提高运营效率。他指出，全渠道零售的兴起对AI应用提出了新的挑战和机遇，AI可以帮助沃尔玛更好地满足客户需求，并保持价格优势。他还分享了AI在个性化商店商品陈列方面的应用案例，以及生成式AI带来的机遇和挑战。他认为生成式AI是AI领域的重大飞跃，它提高了AI的普及率，并对传统预测模型提出了新的挑战。他强调了数据的重要性以及在AI应用中进行预期管理的必要性。 Prakhar Mehrotra: 他着重强调了数据在AI应用中的重要性，以及将AI技术与现有业务流程整合的挑战。他认为，成功的AI应用需要以人为本，将技术赋能与员工的日常工作相结合。他还谈到了AI领域的炒作与实际应用之间的差距，以及如何管理高管的期望。他以沃尔玛为例，阐述了AI如何赋能员工，提高效率，例如个性化商店的商品陈列。他认为，通过AI技术，沃尔玛可以根据不同地区的客户群体特征，优化商品的摆放和库存管理，从而更好地满足客户需求。

Deep Dive

Chapters
AI is being used in retail to enhance customer experience and operational performance, with a focus on automating processes and improving outcomes.

Shownotes Transcript

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On this bonus episode, we head to the World Bank offices in Washington, D.C., where hosts Sam and Shervin joined organizers Jonathan Timmis) and Timothy DeStefano) from the World Bank and Georgetown University’s McDonough School of Business for the day-long conference, “How is Artificial Intelligence Transforming Firms?)” in December 2023.

In our first of three bonus episodes derived from this event, we explore how AI is used in retail in a discussion facilitated by Shervin featuring Walmart’s Prakhar Mehrotra (who you may remember from the very first episode) of Me, Myself, and AI!) and Tapestry’s Fabio Luzzi.

This episode offers an abridged listen to the panel discussion; for the full session video, please visit the conference’s website).

 Guest Bios

Prakhar Mehrotra is corporate vice president, applied AI at Walmart.

Fabio Luzzi is head of data and analytics at Tapesty.

Shervin Khodabandeh is cohost of Me, Myself, and AI and a senior partner at Boston Consulting Group.

Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger.

Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders) or by following Me, Myself, and AI) on LinkedIn.

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