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cover of episode Micro Utility With Gen AI: Shopify's Miqdad Jaffer

Micro Utility With Gen AI: Shopify's Miqdad Jaffer

2023/11/21
logo of podcast Me, Myself, and AI

Me, Myself, and AI

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Miqdad Jaffer
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Sam Ransbotham
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Miqdad Jaffer: Shopify利用生成式AI技术,例如Shopify Magic套件,帮助商家更高效地完成各种任务,例如撰写产品描述、创建博客文章和邮件等。这不仅提高了商家的工作效率,也提升了用户体验。Shopify注重用户控制权,确保AI工具不会取代用户,而是作为辅助工具帮助用户更好地完成工作。Shopify的AI工具设计遵循易用性、工作流程集成和用户控制权等原则,并通过持续迭代和改进,不断完善用户体验。Shopify的AI应用也面临着一些挑战,例如评估、系统化和技术快速迭代等。但Shopify通过内部工具和文化建设,积极应对这些挑战,并鼓励员工探索和应用AI技术。Shopify的AI工具的应用也考虑到了商家的风险承受能力,并通过多种方式来缓解AI应用的风险,例如确保用户始终拥有控制权。 Sam Ransbotham & Shervin Khodabandeh: Shopify的AI应用案例展示了生成式AI在实际商业场景中的巨大潜力,以及如何通过小幅改进提升整体效率(微型效用)。Shopify的成功经验值得其他企业借鉴,尤其是在如何平衡AI应用的风险和收益方面。

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Miqdad Jaffer discusses how Shopify uses generative AI to assist merchants in administrative tasks and business operations, emphasizing user control and efficiency.

Shownotes Transcript

Miqdad Jaffer brings a background in engineering to his role as director of product for digital marketplace platform Shopify. Users might recognize the commerce platform as one that enables a fast and secure online checkout experience. On the merchant side, Shopify enables business owners to set up e-commerce sites where they can list and sell their products.

 Using generative AI, the platform also now offers merchants the ability to complete administrative tasks much more quickly, including writing product descriptions and customizing their sites. As Miqdad explains, a key to enhancing Shopify’s offerings with generative AI technology is ensuring that users always remain in control. He shares Shopify’s approach to doing this while incorporating cutting-edge tools to help entrepreneurs start, operate, and grow their businesses more efficiently. Read the episode transcript here).

Guest bio:

Miqdad Jaffer is the director of product for Shopify, where he is responsible for the oversight and development of the company’s AI-powered offerings. He joined the company in 2018 and has overseen the launch of Shopify Magic, its suite of AI-powered tools, and Shop.AI, an AI-powered shopping assistant. Before joining Shopify, Jaffer was the director of product management for the mobile consumer marketplace app Flipp. He has more than 15 years of product development and oversight experience.

Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger.

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