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cover of episode Episode 10: Designing for SAAS vs Consumer Products with Mike Chen, Head of Product Design at ShopBack

Episode 10: Designing for SAAS vs Consumer Products with Mike Chen, Head of Product Design at ShopBack

2021/11/26
logo of podcast Working in UX Design

Working in UX Design
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Mike Chen: 本次访谈中，Mike Chen 分享了他十多年产品和体验设计经验，以及在Zendesk（B2B SaaS公司）和ShopBack（B2C消费类公司）的领导经验。他详细阐述了《心流》和《重来》两本书对他工作方式的影响，特别是如何将“心流”的概念应用于团队协作，并追求团队的“心流”状态。他认为，随着职业发展，设计师需要从单纯的界面设计转向与利益相关者沟通、影响他人和团队协作等方面。他还分享了他从创业到成为企业员工的经历，以及在不同公司中领导团队的经验和挑战。在ShopBack，他面临着快速发展的挑战，团队规模迅速扩大，需要不断尝试新的团队结构和工作方式，例如建立内部设计机构。他强调了在快速发展的环境中，拥抱变化和尝试新事物的重要性，并分享了他如何帮助团队成员克服焦虑和自我怀疑，以及如何培养团队成员的领导能力。他还谈到了B2B和B2C设计工作的差异，以及如何根据不同市场和用户的需求调整设计策略。最后，他还分享了他对设计师人才培养的看法，以及如何帮助初级设计师成长为中高级设计师。 Dalen: Dalen作为访谈主持人，引导Mike Chen分享了他的职业经历、设计理念、团队管理经验以及对行业现状的看法。他与Mike Chen就B2B和B2C设计差异、快速发展公司中的团队管理、设计师人才培养等话题进行了深入探讨，并就一些具体问题向Mike Chen提出了问题，例如如何克服自我怀疑，如何帮助团队成员管理焦虑，以及如何培养团队成员的领导能力等。

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Mike discusses how books like 'Flow' and 'Rework' have influenced his approach to design, emphasizing the importance of team dynamics and creating intuitive, collaborative work environments.

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From the co-founder of an interaction design company to product design leader, Mike is an individual highly experienced in product and experience design, with over 10 years in the field. He was previously at Zendesk as a product designer working with product managers and engineers to create beautiful and simple business software that scales. He is currently the head of product design at ShopBack.

Mike’s philosophy is to make software simple with a data-driven design process and he is heavily influenced by works such as Flow by Mihaly Csikszentmihalyi and Rework by 37 Signals. He also enjoys conversations about building company culture, lean/agile UX and design processes.

Tune in to hear his thoughts on:

  • Designing for Zendesk vs Shopback
  • Transitioning from agency side to client-side and entrepreneur to employee
  • Grooming design talent