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cover of episode Episode 18: Inclusivity in UX Design with Ning Goh, Senior UX Designer

Episode 18: Inclusivity in UX Design with Ning Goh, Senior UX Designer

2022/8/11
logo of podcast Working in UX Design

Working in UX Design
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Ning Goh
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Ning Goh: 我对无障碍设计的热情源于个人和家庭的经历，以及与残疾朋友的交往。我认为技术进步不应让某些群体落后。我积极倡导无障碍设计，并鼓励更多人加入。我建议学习WCAG指南，了解如何创建包容性设计。颜色不应作为唯一的选择指示器，否则会违反WCAG指南。苹果公司在无障碍设计方面做得比较好，因为它率先倡导并实践了无障碍设计。Salesforce Lightning设计系统符合WCAG标准，值得学习。包容性和多样性很重要，我以彩虹背景和“骄傲”主题来表达对LGBT权利的支持。倡导LGBT权利源于个人经历，我通过举办活动和教育来推动相关政策。在Chope公司工作期间，公司对同性恋者非常包容，这让我印象深刻。我组织Proud Spaces职业展是为了展示包容性工作场所，尤其是在本地公司。在选择工作时，我会先观察公司的氛围，再决定是否公开自己的性取向。在找工作时，我曾遇到过对我的性取向有偏见的招聘者，因此我会谨慎地选择何时公开自己的身份。Proud Spaces职业展旨在展示重视多样性和包容性的公司。Proud Spaces活动在2019年取得了成功，并持续举办，但由于疫情影响，规模有所缩小。科技行业正在进步，但女性在科技领域的能见度仍然不足。初创公司和大型跨国公司的工作节奏和项目范围存在差异。大型公司拥有更广泛的产品系列，而小型公司通常专注于单一产品。在大型公司中，UX设计项目通常更精简，更侧重于可用性迭代。在OCBC工作期间，我参与了用户旅程团队的工作，学习了服务设计，并对用户体验有了更深入的理解。在用户体验设计中，即使用户只使用app五分钟，也要让这五分钟愉悦。在OCBC，用户旅程团队负责研究和用户旅程设计，UI/UX设计师负责数字体验设计，项目经理和工程师负责开发。数据很重要，但定量数据和定性数据都需要结合使用，才能获得有意义的见解。对于刚入行的UX设计师，建议保持热情，寻求导师指导，并加入社区。在职业发展中，提升沟通能力和领导能力很重要，但更重要的是规划好自己的职业发展路径。UX行业发展迅速，但竞争也日益激烈，新加坡市场目前面临人才短缺。建立人脉对职业发展至关重要，可以通过参加活动、网络研讨会等方式拓展人脉。在求职过程中，真诚和展现自身价值很重要，可以制作案例研究来吸引公司注意。在寻求推荐时，要清晰地表达自己为何想加入该公司，以及自己的技能如何与职位要求相符。在设计时，要考虑到边缘案例，因为为边缘用户设计的产品往往也能惠及更广泛的用户群体。 Dalen: 对Ning Goh的分享表示赞赏，并就UX设计行业发展、求职技巧等方面与Ning Goh进行了深入探讨。

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Chapters
Ning's passion for accessibility in UX design stems from personal experiences growing up with a family member with an anxiety disorder and friendships with individuals like Teresa Gold, a Paralympian swimmer, who challenged societal notions of disability.

Shownotes Transcript

As a UX Designer, Ning believes strongly that products can be and should be designed ethnically and with inclusivity in mind.

Previously, Ning has worked in both big and small organisations such as OCBC, HReasily, Silot and Chope in both Product and Marketing Design roles. Her experience in the tech sector has grown vastly over the years and she now finds herself involved in a variety of scopes including market and user research, design ops, and service design.

Ning considers herself a mini advocate for diversity and inclusivity. She was the co-lead for Proud Spaces, a career fair that showcased inclusive workplaces especially in the local sectors in 2018. She says it was one of the proudest moments of her career as she was able to secure sponsorships, rope in brands like Airbnb, 99.co, and The Lo and Behold Group, and pulled off the half-day event with great success on a relatively tight budget.

Come down to hear us cover:

Thoughts on being a UX Designer in Singapore

  • Working in different types of organisations: Start-ups vs MNC

  • Working in different design teams: Embedded vs Centralised

Inclusive Design

  • Ning's interest in inclusivity and what it means to be inclusive in tech

  • Notable Projects e.g. Proud Spaces, a career fair to showcase inclusivity at workplaces

Growing in UX

  • Designing with data: Why it's important and why it's also not

  • What to prepare for as a UX Designer grows his/her career in their 2nd/3rd year