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cover of episode Navigating the Hybrid Work Dilemma

Navigating the Hybrid Work Dilemma

2025/4/1
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HBR IdeaCast
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Raj Chowdhury
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Raj Chowdhury: 我观察到一个稳定的模式，即大约25%的工作日是远程完成的。这表明远程办公已成为一种稳定的工作模式，而非昙花一现。决定团队工作模式的关键在于团队本身，而非公司或个人，需要根据团队工作性质、项目阶段和成员居住地等因素来决定线上线下工作频率及地点。远程办公需要更新的管理实践，而非仅仅是技术更新。远程办公面临三大挑战：隔离、沟通和社交。隔离是指缺乏可以随时提问的人，而社交则是指在团队内部建立深厚信任关系，以及在不同部门和团队之间建立广泛联系。时区差异会严重影响同步沟通，尤其对日常工作者影响更大，而非常规工作者则会调整沟通时间来应对。最佳的办公模式并非以每天在办公室的时间来衡量，而应以线下见面频率来衡量，每个团队应根据自身情况找到最佳平衡点。混合办公模式主要分为三种：每周混合办公、每月混合办公和每季度混合办公，关键在于团队成员线下见面时间的协调一致。远程办公模式下，办公场所成本可转化为可变成本，而非固定的长期租赁成本。公司不应强制实行统一的混合办公模式，而应允许团队根据自身情况选择最合适的模式。解决远程办公的隔离问题，需要将公司文化从“说和听”转变为“读和写”，并充分利用知识编码技术。知识编码有利于内向型员工，并能有效利用生成式AI来实时编码知识。解决远程办公的沟通问题，需要结合同步和异步沟通方式，并有效利用脑力写作等方法。解决远程办公的社交问题，需要创造更多偶然的沟通机会，无论是线上还是线下。关于远程办公效率低的看法过于简单化，没有考虑问题的全貌，很多公司强制员工返岗另有目的。人工智能和数字孪生技术使得远程办公在蓝领领域成为可能，并创造了新的工作模式。

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This chapter explores the evolution of hybrid work, its current state, and the challenges companies face in implementing effective hybrid work models. It emphasizes the importance of considering the team, not just the company or individual, when deciding on a hybrid work strategy and the need for updated management practices.
  • About 25% of workdays are now performed remotely, a significant increase from 5% pre-pandemic.
  • The optimal approach is team-based, considering work type, project stage, and employee locations.
  • Outdated management practices hinder the success of hybrid work; updated technology and management practices are essential.

Shownotes Transcript

Many organizational leaders believe remote work is here to stay. Others are requiring employees return to the workplace. But Prithriwaj “Raj” Choudhury, an associate professor at Harvard Business School, says it’s not a simple managerial choice between two options. He explains three main variations of hybrid work: quarterly, monthly, and weekly. And he shares three key challenges to remote work: isolation, communication, and socialization. And he breaks down the specific management practices necessary to make those hybrid arrangements succeed most effectively, adding that AI is making some of those practices easier and cheaper than ever. Choudhury’s new book is The World Is Your Office: How Work from Anywhere Boosts Talent, Productivity, and Innovation.