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cover of episode Confident, Comfortable, Strong

Confident, Comfortable, Strong

2025/5/28
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Dr. Laura Call of the Day

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Julie: 我在高压工作环境中,过去曾因苛刻的老板和客户而感到恐慌。大约两年前,我的老板对我进行了长达45分钟的训斥,这导致我开始出现恐慌症。现在,类似的情况再次发生,因为我遇到了一位苛刻的客户。我意识到这种恐慌与权威人物的苛刻行为有关,尽管我知道自己不会被解雇,但恐慌感仍然挥之不去。我曾向人力资源部反映情况,但没有采取进一步行动,这让我感到更加无助。 Dr. Laura: 你的恐慌症源于你的软弱。面对苛刻行为,你应该像猫一样保护自己,而不是攻击自己。猫在受到威胁时会竖起背毛、发出嘶嘶声并亮出爪子,以保护自己。你应该采取类似的方式,坚定地表达自己的立场,而不是默默承受。你需要和你的老板以及那个客户坐下来,明确指出他们哪些行为是你无法接受的。如果客户对你不满意,就应该考虑更换负责人。要自信、舒适、坚强,面带微笑地表达你的诉求,就像对待街上辱骂你的人一样。这样做不仅能让你掌控局面,还能有效地消除恐慌感。

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Chapters
A caller, Julie, describes experiencing panic attacks due to a mean boss and client. Dr. Laura identifies Julie's weakness in not assertively addressing the situation and suggests a proactive approach.
  • Julie's panic attacks are triggered by mean bosses and clients.
  • Dr. Laura points out Julie's weakness in not assertively addressing the issue.
  • The analogy of a 'kitty cat' is used to illustrate the need for assertive self-defense.

Shownotes Transcript

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Thanks for listening to my Call of the Day podcast. You can hear my live radio program Monday through Friday from 2 to 5 p.m. Eastern Time on Sirius XM Triumph 111. Julie, welcome to the program. Thanks, Dr. Laura. I'm so happy to talk with you.

Thank you. What's happening? Well, about two years ago, I have a high level job. And about two years ago, I have kind of a what I would call a mean boss. He's from Eastern Europe and he's got this harsh voice. And he came at me for and berated me for a solid 45 minutes. And.

And after that, I started having some panic attacks in the morning, especially if I knew I was going to have a call with him. Well, I thought I was going to be fired. I had all this stuff, crazy stuff in my head, and it went away. And now fast forward two years, and here we are again. But this time, it's because I have a mean client.

So now the panic attacks are starting every morning again. So it seems to be a connection of some person in power that's mean to me throws me into panic attacks. Logically, I know none of it's true. The voice in my head is just, you know, you're going to be fired. You know what's not true? You could have been fired. I know. Okay. May I just interject for a moment? Yes. It's your weakness that's resulting in panic attacks. Yeah. Yeah.

After an attack, as you described, for 45 minutes, I would have gone to HR or an attorney. Yeah, I did go to HR, but, you know, not an attorney. But I took more than I should have taken. And what did HR do? Okay, we can't talk at the same time because then neither one of us can hear the other. Are you aware of that? Yes. Okay, so slow down. What happened in HR? Okay.

I took it to them. I don't know if they spoke with him or not. Okay, stop. He did get a little bit nicer. Stop. God, I shouldn't have to say stop three times. I really shouldn't. Come on. Your weakness kept you from finding out the follow-through. Now, let me describe a kitty cat. Kitty cats are so sweet and cute. When they're scared and backed up against a wall, their back humps up.

They hiss and their claws come out. You went to HR and didn't follow through. You didn't take care of yourself like a kitty cat would. Yeah. Now you've got a situation where you've got somebody who is being rude or inappropriate with you in some way. And instead of becoming a kitty cat, you have panic attacks. You attack yourself. Mm hmm.

So, you need to sit down with your boss and that particular client and say, this is the behavior that I find unacceptable. Perhaps you could find somebody, my boss, you could find somebody else to handle this particular client with the client right there. You won't have panic attacks.

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I knew you could help me in one call or I could do three years of therapy. That's cute. All right. Oh, damn. You're probably right. Okay. So you're ready now to call a meeting between that client and your boss. Okay. And don't tell them in advance what the meeting's about. Just call the meeting. Okay. And then at the meeting say, we're meeting today because I must...

I think I should be replaced as this client's whatever, whatever you are, because I think this client is not happy with me because this client behaves in this way. So if this client's not happy with me, let's get them somebody else to work with them. Confident, comfortable, strong. Okay. I wrote that down. Good. I'm glad you did. Right. Love that. And nice with a smile on your face, just like the woman who called me the bad name on the street. I smiled. Mm-hmm.

That took the wind out of her sails. People who behave like that are expecting you to cave or go insane. And I didn't either. I won. Love that. I like that you said I'm attacking myself instead of them. Right. Okay. I know what I need to do now. That's what I'm going to do. Excellent. With a smile the whole time.

And that'll be the end of your panic attacks right there. My number 1-800-375-2872. You're just a click away from some terrific deals being offered by companies that get the Dr. Laura stamp of approval. Visit drlaura.com. Click on sponsors to take advantage of the special discounts available to Dr. Laura listeners like you.

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