Introducing Experts of Experience
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Remember the saying, the customer is always right? As you probably know, it's never that simple. Customers can be vocal and viral for better or for worse. So how do we master the customer experience?

Welcome to Experts of Experience. Every week, we'll bring you into the world of customer experience and talk to the best in the business about how they are shaping experiences and using technology like AI to do so.

You'll meet the experts behind the scenes who believe in the art of the possible when they build the experiences, design the UX, and lead the client-facing teams, turning customers into advocates while business outcomes are realized.

Sometimes things don't go perfectly, but there's always something to learn from every customer journey. And ultimately, we want to uncover how you can build experiences that customers remember forever in the best of ways. I'm Lauren Wood, your host, and I'm so excited to take you on a journey to better understand the world of customer experience and to uncover what the future holds.

New episodes drop every Wednesday, so be sure to subscribe or follow wherever you get your podcasts so you never miss an episode. We are clearly in an AI revolution. And thankfully, Salesforce is helping customers navigate each new wave of AI. But the question is, how do you actually use AI effectively? And my answer to you is, it starts with your data.

With Salesforce's Data Cloud, you can connect, federate, and harmonize all of your data from any product and system in Salesforce. To learn more, visit salesforce.com slash products slash data.