Shownotes Transcript
Libby Znaimer is joined by Dr. Anthony Housefather, Liberal Member of Parliament for Mount Royal, and Parliamentary Secretary Public Services & Procurement and Dr. Christopher Labos, a cardiologist and epidemiologist.
In the aftermath of NFL player Damar Hamlin's collapse and cardiac arrest during gameplay this week, a wave of anti-vaxxers took to social media to spread conspiracy theories that the COVID-19 vaccine was to blame for his health condition. Our guests weigh in on this concerning development and its implications and Dr. Labos explains what may have actually happened to the player whose sudden collapse during the game sent a shockwave across the sports world and wider public.
THE STATE OF CUSTOMER SERVICE AND RETURNS
Libby Znaimer is joined by Lisa Hutcheson, a retail expert and consultant with JC Williams.
Today: we have to discuss the state of customer service, which Libby and many others would argue, from first-hand experience, remains fraught with problems and often leaves the customer getting the bad end of the stick. When it comes to requesting exchanges and refunds, it is hardly ever so easy to win. How did we get to this point and what can we as customers do to navigate the world of bad customer care? Lisa explains.
DRY (AND DAMP) JANUARY
Libby Znaimer is joined by Dr. Kevin Shield, scientist with CAMH’s Institute for Mental Health Policy Research and Dr. Sara Dimerman, a psychologist based in Toronto.
It's the month of "Dry January" where many opt to take a break from drinking alcoholic beverages for a variety of reasons. But, there are other terms floating around as well like Damp January which promotes the idea of moderation when consuming such drinks. Whether you decide to quit altogether for a while or reduce the amount you drink, our guests weigh in on the benefits you might find from such decisions.
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