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cover of episode Stacia Garr - HR Tech 2024 - Can AI Deliver on Its Promises for HR?

Stacia Garr - HR Tech 2024 - Can AI Deliver on Its Promises for HR?

2024/11/21
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HR Data Labs podcast

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David Teretsky
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Stacia Garr
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Stacia Garr:当前许多HR技术收购关注的是数据而非技术本身,因为AI模型的训练和优化需要大量数据,而公开数据集不足以满足需求。这导致企业对数据的需求日益增长,并推动了相关收购活动。此外,随着分析能力的提升,传统的HR基准测试的重要性正在下降,企业更关注利用数据分析来获得更具体的、针对性的洞见。在AI应用方面,供应商和实践者之间存在认知差异,供应商对AI应用程度的自我评估远高于客户的实际感知。许多AI解决方案在部署后未能达到预期的效果,导致客户对其应用程度的评价下降。目前AI在HR领域尚未实现其预期的价值,其存在与否与客户满意度和续约率之间没有统计学上的关联。许多HR客户可能已经使用了AI技术,但他们对生成式AI(Gen AI)的预期和实际效果之间存在差距。目前许多AI应用在功能上类似于高级聊天机器人,尚不能完全满足用户的需求。未来,针对特定任务的AI代理(Agentic AI)具有巨大潜力,可以处理重复性任务并提高工作效率。大型行动模型(Large action models)将是未来AI发展的重要方向,但同时也存在伦理和监管方面的挑战。 David Teretsky:随着分析能力的提升,传统的HR基准测试的重要性正在下降,企业更关注利用数据分析来获得更具体的、针对性的洞见。现在企业进行基准测试更多是为了满足高层管理者的要求,而非实际业务需求。2025年HR领域对AI的应用将会增加,但仍将局限于低风险领域。雇主和员工对AI的预期存在差异,导致AI的应用受到影响。雇主希望AI提高效率,而员工则担心AI会威胁到自身工作。

Deep Dive

Key Insights

Why are recent HR technology acquisitions more about data than technology?

Recent HR technology acquisitions are more about data because the current focus is on the data gold rush, especially with the rise of generative AI. Vendors are looking to access and leverage large datasets to train and refine their models, which public datasets often cannot provide adequately.

Why might benchmarking in HR become less relevant?

Benchmarking in HR is becoming less relevant because modern analytics provide more detailed and specific insights for individual clients. These insights are often more actionable and tailored to a company's unique needs, reducing the reliance on broad, industry-wide benchmarks.

Why is there a disconnect between vendor and customer expectations for AI in HR technology?

There is a disconnect between vendor and customer expectations for AI in HR technology because vendors often overpromise the capabilities of their AI solutions, while customers find that the technology does not deliver as expected after deployment. This leads to a drop in perceived value and satisfaction over time.

Why might 2025 be the year HR embraces AI, but only in limited areas?

2025 could be the year HR embraces AI, but only in limited and low-risk areas due to ongoing concerns and the need for cautious adoption. HR is likely to adopt AI in specific, well-defined tasks where the technology can provide clear benefits without significant risks.

Why might agentic AI be a promising area for HR technology in the near future?

Agentic AI is promising for HR technology because it can handle repetitive and mundane tasks efficiently, reducing the workload on employees and improving accuracy. These agents can be specific to a given task and can work together to handle more complex processes, potentially leading to significant productivity gains.

Why are large action models the next big leap in AI for HR technology?

Large action models are the next big leap in AI for HR technology because they can reason and make decisions more autonomously. Unlike agents that perform single, pre-trained tasks, large action models can adapt to a broader range of scenarios, potentially revolutionizing how HR processes are managed and optimized.

Shownotes Transcript

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Stacia Garr, Co-founder and Principal Analyst at RedThread Research, joins us this episode to explore the current state of AI in HR technology. Stacia dives into how vendors’ AI expectations often diverge from those of their customers and examines the disconnect in how employers and employees relate to AI in the workplace.

This conversation took place at the HR Tech 2024 conference in Las Vegas. 

[0:00] Introduction

  • Welcome, Stacia!
  • Today’s Topic: Can AI Deliver on Its Big Promises for HR?

[4:33] How has HR technology evolved in recent years?

  • Data, not technology, may be driving recent HR tech acquisitions
  • Why people analytics could make traditional benchmarking obsolete

[15:51] Beyond the hype cycle, where does AI land in the world of HR?

  • Comparing vendor vs. customer expectations for AI
  • HR technology vendors’ vision for AI

[25:46] Is 2025 the year HR embraces and adopts AI?

  • The disconnect between employer and employee perspectives on AI
  • Addressing dystopian future concerns

[34:56] Closing

  • Large Action Models may be the next big leap in AI
  • Thanks for listening!

Quick Quote

“Many of the [HR technology] acquisitions that are happening now are less about the technology and more about the data”**Resource:**RedThread Research)**Contact:**Stacia's LinkedIn)David's LinkedIn)Dwight's LinkedIn)Podcast Manager: Karissa Harris)****Email us!)****Production by Affogato Media)