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cover of episode Salesforce Founder Gives the Truth on AI Agents w/ Marc Benioff | EP #141

Salesforce Founder Gives the Truth on AI Agents w/ Marc Benioff | EP #141

2025/1/16
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Marc Benioff
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Peter Diamandis
创始人和执行主席 của XPRIZE基金会和单点大学,著名企业家和未来学家。
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Marc Benioff: 我认为AI代理技术是一个巨大的进步。Salesforce通过使用Agent Force,在过去一年中将工程团队的生产力提高了30%以上,因此我们明年无需招聘任何软件工程师。AI会改变工作性质,但由于出生率下降和劳动力减少,我们需要用数字劳动力来弥补。Salesforce的AgentForce平台能够处理95%的客户咨询,这减少了对人工客服的需求,但也意味着我们需要重新调整公司内部的劳动力分配。我们正在努力将AI代理应用于销售和业务拓展领域,这也会对就业产生影响。总的来说,我认为AI代理技术将增强人类劳动力,帮助企业扩展业务,提高效率。 我们已经成功实施了超过1500个Agent Force付费项目,总计3000个客户正在实施中。这项技术发展速度之快前所未有,我们正在引领这一潮流,帮助企业以这种令人难以置信的全新方式与客户建立联系。虽然目前AI模型并非100%准确,但我们的Atlas推理引擎已经达到了90%以上的准确率,客户们也从中获得了极大的益处。例如,Wiley公司利用AI代理解决了季节性员工短缺的问题;迪士尼利用AI代理改善了客户体验和内部运营;加拿大皇家银行则利用AI代理为客户提供财富管理服务。 未来,AI代理将与人类协同工作,例如在达沃斯世界经济论坛中,AI代理帮助与会者导航和沟通。虽然有些人担心AI会取代人类工作,但我认为这只是技术进步带来的就业市场变化,新的工作机会也会随之出现。我们需要关注的是如何利用AI技术来提高生产力,解决劳动力短缺的问题,并确保技术发展以安全可靠的方式进行。 Peter Diamandis: Marc Benioff因使用AI代理而无需招聘新工程师,并提高了工程效率30%。这表明AI代理技术能够显著提高生产力,并对企业运营产生深远的影响。未来,类人机器人将由AI代理驱动,这将进一步改变劳动力市场,并带来新的机遇和挑战。我们需要思考的是,在AI代理和类人机器人承担大量工作的情况下,人类如何找到新的目标和意义。

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In this episode, Marc and Peter discuss how AI agents will take over the labor force and complement humans at work and beyond.  

Recorded on Jan 14th, 2024

Views are my own thoughts; not Financial, Medical, or Legal Advice.

Marc Benioff is Chair, Chief Executive Officer, and Co-Founder of Salesforce, a global leader in cloud computing and the largest enterprise applications company in the world. Under his leadership, Salesforce has grown into a Fortune 150 company, recognized for innovation and its values-driven approach. Named “Innovator of the Decade” by Forbes and honored with awards like the Colin Powell Distinguished Leadership Award and France’s “Chevalier de la Légion d’honneur,” Benioff has been a champion of equality, sustainability, and philanthropy. He pioneered the 1-1-1 model of corporate giving, inspiring over 20,000 companies to contribute 1% of equity, product, and employee time to communities. As co-chair of TIME and a noted philanthropist, Benioff continues to redefine business as a platform for societal progress.

Learn more about Agentforce: https://www.salesforce.com/agentforce/)  


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