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Art Harrison is the Co-Founder and Chief Growth Officer at Daylight. He's an experienced entrepreneur and leader with over 20 years of experience developing and delivering production grade solutions. With a background in computer science and software development, Art was previously Vice President at iNTERFACEWARE and previously founded MXD Communities in 2001.

Questions

Could you share a little bit about your journey, how did you get to where you are today?
Could you tell us a little bit about Daylight? And what Daylight does and how Daylight is helping their customers achieve their goals?
Could you share with us how is it that consumers or organizations are able to increase their overall customer satisfaction and brand loyalty by offering positive and engaging Omni channels CX at scale?
Could you share with our listeners what low-code is for those listeners who are not familiar with that? And why do you believe it's disrupting the CX landscape?
You're in the CX space, as well as the design space, could you share with us maybe one or two things that you've seen emerge in the last few months that you will see as an ongoing trend, at least for 2023 in this space?
Could you also share with us what is the one online resource, tool, website or app that you absolutely can't live without in your business?
Could you also share with our listeners maybe one or two books that have had a big impact on you, it could be a book that you read a very long time ago, or even one that you've read recently, but it still left a great impact on you.
Could you also share with us what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people.
Where can listeners find you online?
Now, could you also share with our listeners, do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you get derailed.

Highlights

Art’s Journey

Art shared that like most people, it's been an interesting journey, it's not one that he would have mapped out in advance. But he'd say he’s always been passionate about using technology and building things. And he thinks that's been really the guiding principle of his career. So, he started off very entrepreneurial in the social networking and online dating space when he was in university. And really what he found from that led him to marketing and ultimately led him back to being a founder again, here at Daylight.

And it was just a passion to build things that people want to use, and to find ways to delight customers and end users along the way. And even though his career has spanned technical and marketing and other kind of lanes, the common thread has always been, “What do people need? And how can we make their lives better and delight them along the way?” And so, it's been an interesting journey. But he’s always excited about where it's going to lead him next.

About Daylight – What Does Daylight Do and How Daylight Helping Their Customers Achieve Their Goals

172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison 26:50 Share

Navigating the Customer Experience

Shownotes Transcript

172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison