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cover of episode 187: Trust Signals: Key to Customer Experience Decisions with Scott Baradell

187: Trust Signals: Key to Customer Experience Decisions with Scott Baradell

2023/5/9
logo of podcast Navigating the Customer Experience

Navigating the Customer Experience

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Send us a text) Scott Baradell) is a writer and entrepreneur who grew his PR agency Idea Grove, with business generated by its popular blog. Idea Grove is one of the top 25 tech PR agencies in the United States, a three-time Inc. 5000 company, and an inc. Best Workplaces in 2021 and 2022.  In 2020, Scott started a second blog, Trust Signals), to provide news, analysis, and practical advice on what it takes to build trust with customers and the public in today's post-truth world. The blog inspired and culminates in this book.   Before Idea Grove, Scott was the chief communications officer for two Billion Dollar companies. He's the co-founder and CMO of a venture-backed start-up and an award-winning journalist. He lives in Dallas, Texas with his wife Maria, and children, Juliet, Benjamin, Jack, Christopher and Maggie.