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cover of episode S02 - Ep. 5: Meanwhile, in Tampa

S02 - Ep. 5: Meanwhile, in Tampa

2016/1/21
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Barack Obama
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Bob Bergdahl
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Jason Amerine
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Kim Harrison
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Mark Grossman
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Sarah Koenig
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Sarah Koenig: 本集讲述了美国士兵鲍·伯格达尔失踪后,美国政府为营救他所做的努力,以及过程中遇到的各种挑战和复杂性。这其中涉及到多个政府部门,如国防部、联邦调查局、中央情报局等,以及与巴基斯坦等其他国家的关系。营救行动不仅面临着军事和情报方面的困难,也受到政治和外交因素的影响。 Kim Harrison: 作为伯格达尔的密友和紧急联系人,Kim Harrison积极主动地参与了营救行动,她尝试通过国际刑警组织发布黄色通告,但遭到国防部的拒绝。她还与一位与塔利班有联系的人取得联系,并向FBI提供了重要线索。 Andrea和Michelle: 作为CENTCOM人员回收部门的分析员,Andrea和Michelle描述了她们的工作,以及在阿富汗和巴基斯坦寻找失踪人员所面临的挑战。她们指出,阿富汗缺乏专门的人员回收部门,资源不足,与其他机构的合作也存在困难。 Jason Amerine: 作为参与营救行动的资深军官,Jason Amerine对美国政府处理人质事件的系统提出了批评,他认为机构之间的协调不足,政策不一致,导致营救行动效率低下。他还谈到了公众对伯格达尔负面评价的影响。 Nathan: Nathan是一位情报分析员,他通过非官方渠道与伯格达尔的父母联系,指导他们向有影响力的人施压,以推动营救行动。 Bob Bergdahl: 伯格达尔的父亲Bob Bergdahl在YouTube上发布视频,直接向巴基斯坦政府呼吁帮助营救他的儿子。 Mark Grossman: 美国国务院官员Mark Grossman表示,他们与巴基斯坦官员讨论了伯格达尔的问题,但期望值很低,因为美国不希望为了一个士兵而严重损害与巴基斯坦的关系。 Barack Obama: 奥巴马总统承认美国政府在处理人质事件方面存在不足,并承诺改进。 Sarah Koenig: 本集深入探讨了寻找Beau Bergdahl的复杂过程,揭示了美国政府内部以及与其他国家合作中存在的各种障碍。从Kim Harrison的个人努力到CENTCOM人员回收部门的困境,再到Jason Amerine对系统性问题的批判,以及Nathan的非官方行动,都展现了营救行动的艰难和曲折。 Kim Harrison: Kim Harrison的经历突显了个人努力在官方机构运作之外的重要性。她的主动性和毅力为营救行动提供了关键线索,也揭示了官方机构在处理此类事件时的不足。 Andrea和Michelle: Andrea和Michelle的叙述揭示了美国政府在处理人质事件方面资源分配和机构协调的不足。她们的工作条件艰苦,资源有限,与其他机构的合作也存在障碍,这直接影响了营救行动的效率。 Jason Amerine: Jason Amerine的观点代表了对美国政府处理人质事件系统性问题的批评。他指出了机构之间的责任不明确、协调不足以及公众舆论对营救行动的影响。 Nathan: Nathan的非官方行动展现了在官方渠道受阻的情况下,个人努力可以发挥的作用。他通过与Bergdahl父母的合作,成功地将此事提升到更高的层面,促进了营救行动的进展。 Bob Bergdahl: Bob Bergdahl的公开呼吁体现了家属在营救行动中的积极作用。他的努力不仅向公众传递了信息,也向相关政府部门施加了压力。 Mark Grossman: Mark Grossman的陈述解释了美国政府在与巴基斯坦等其他国家合作时所面临的政治和外交限制。美国需要权衡营救行动与国家利益之间的关系。 Barack Obama: 奥巴马总统的声明承认了美国政府在处理人质事件方面的不足,并为未来的改进指明了方向。

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Previously on Serial: "And this is a metal cage or a wood cage or what?" "Made for what purpose?"

And I knew we'd walked into the tribal areas over the mountains, the worst place you can be taken in the Afghanistan-Pakistan region. The word just like impunity is just jumping into my head.

From This American Life and WBEZ Chicago, it's Serial, one story told week by week. I'm Sarah Koenig.

In very early July of 2009, just a few days after Beau went missing, a woman named Kim Harrison went to her local police department in Portland, Oregon. And I had to go up to the microphone because they don't have a person out in front. It's a pretty big police department. I think it's part of it. So you're like pressing a button on the side. Excuse me, can I talk to somebody? I need to report a missing person. And so...

Yeah, I mean, at the time I knew this, they're going to think I'm insane. Because what you're saying to them is I'm reporting a missing person out of messed Afghanistan. Well, I didn't really want to say that right off the bat because I knew I wouldn't get very far. The person missing was Beau, of course, a person missing from a place roughly 7,000 miles away.

Who is this person? And I said, well, he's a soldier. Why do you—you can't—he's a military personnel. Why would you do this? Like, well, it's complicated. So complicated. Here's what happened. Kim is a close friend of Bo's. They're like family to each other. He's friends with her kids. Bo listed Kim in Army forms as a person to notify if something happened to him. So on June 30th, 2009, Army officials came to Kim's house to tell her he was missing.

Kim is not a person to sit by. That is not her nature. That first day, she thinks, "How can I fix this? What can I do? Who can I call?" And then she thinks, "Interpol." Her friend who happens to be high up at Interpol, the International Police Force,

She calls him, and he says, maybe Interpol can help. They're non-military, non-political. They have cooperative agreements with police in more than 180 countries, including Pakistan. They'd been helping investigate the Mumbai terror attacks that had happened about seven months earlier, which meant they'd been looking into Taliban activity in India and Pakistan. Interpol can actually move around in Pakistan in ways the U.S. military cannot. So, Interpol, worth a shot.

To get an investigation underway for Beau, Interpol would need to issue something called a yellow notice, Interpol's version of a missing person report that gets distributed to police departments all over the world. To get that going, though, you need to establish the situation as official police business somewhere. Anywhere, apparently, which is why Kim ends up at the Portland PD.

She needs them to file a missing person report so that Interpol, in turn, can generate the yellow notice about Beau. And they do. They make the report. Kim sends Interpol photographs of Beau, some stuff with his fingerprints on it, DNA samples. The best thing she had for that was a Halloween mask he'd worn. They all went as Alice in Wonderland characters, and Beau was the Cheshire Cat. So she sent the Cheshire Cat mask to Interpol.

It's all ready to go. The last thing they need before Interpol can issue the yellow notice is permission from the Department of Defense. To say, can we do this, really? They have to get permission because it was a military personnel. Oh. And they denied permission instantly. Kim has notes she took from that time, and in them it says the DOD denied the yellow notice 12 hours after it was requested.

A certain colonel calls her and tells her the DOD was working in concert with the FBI and the CIA and that Interpol involvement could complicate, jeopardize, and delay the investigation and the search. And, P.S., that it was, quote, in her best interest to not get involved, unquote. I'm quoting Kim's own notes here, but the point is she was annoying, she says. They were just, like, incredulous that I was just causing so much problem for them. I mean, that's how they saw it.

I'm like this, wah, wah, wah, you know, like squeaking, nagging, you know, not behaving female. And so she keeps going. Women. Later that same day, a Sunday, Kim calls the colonel back. She somehow gets his home number. And he reiterates, he does not foresee the yellow notice going forward. Kim calls her congressman. She calls a senator. Maybe they can pressure the military to change the decision. No dice. That was that.

The question Kim is left with to this day is, what if the DOD had said to Interpol, yes, go ahead? Could it have worked? Could Beau have possibly gotten home sooner? When I heard this story, the question I was left with was, what the heck? Surely Kim hoofing it to the Portland PD is not the way this is supposed to work. So how is this supposed to work?

I talked to a bunch of people who worked on behalf of the military to get Beau home, some on the record, some on background, and they all talked about how much of a doozy this one was, how there was just no handbook. You had a U.S. prisoner of war that was being held in the friendly nation of Pakistan by the designated terrorist group of the Haqqani on behalf of the lawful combatants of the Taliban.

It's not like there was a cadre of people inside the United States government who had experience on how to untie this particular knot. Nobody had done this before. How do you manipulate an entire country to get an enlisted soldier home? You know, I mean, how do you do that? Well, how do you do that? You don't.

Of course, it wasn't a military operation that finally got Beau home. It was diplomacy. We negotiated with the Taliban and traded him for five men out of Gitmo. And that in itself is a fascinating story, and we'll get into all that. But for this episode, I'm going to lay out the twisty, turny, and often emotional path that came before the president signed off on that trade. Because before

before the most powerful person in the United States took hold of Beau's fate, he was in the hands of well-meaning people much, much lower down the chain, or not in that chain at all. Because that's where the search for Beau lived for years. The same day Beau walks away, the Dust One goes into effect. For about a month and a half, there's this intense, no-holds-barred military and intelligence effort inside Afghanistan. All this equipment and hundreds of people redirected to search for Beau.

The nerve center for all that activity was back in the States, in Tampa, Florida. That's where U.S. Central Command is headquartered, known as CENTCOM. CENTCOM has a group of people whose whole job is to find missing or captured people. They're in PR, not public relations, but personnel recovery.

I talked to two people who worked in the PR office at that time. They're intel analysts, and they might search for anyone who's been reported missing from a conflict zone, not just U.S. military personnel and not just Americans. It could be a contractor, someone working for an NGO, a hiker, foreign nationals, reporters.

I imagine their office as a super high-tech workspace, like the way NASA looks in the movies. It's not that sexy. It's definitely not sexy. That's Andrea, not her real name, and Michelle, also not her real name. They told me the office is cubicles, computers, telephones.

Andrew and Michelle did not want to talk specifically about Beau's case since it's ongoing in military court. But what they told me applies to his case and to lots of other cases they've worked on. Also, these women didn't want to use their real names because anything Beau-related is so sensitive, so hot. They worried they might suffer repercussions just personally if the public knew they tried to bring Beau home. Anyway, their job didn't stop when the Dust One was called off. They kept going until it was over five years later.

Again, Andrea and Michelle can't talk about the particulars of Beau's case, but they were pretty candid about what made their job especially tricky. They said there were a bunch of factors. First of all, at that time, Andrea and then Michelle were kind of it for Afghanistan in terms of personnel recovery. DOD had a good system for recovering downed pilots in Afghanistan, they said. But other than that, there was no solid system in place to track people who went missing. Here's Andrea.

They should have had two people or more sitting there in Afghanistan waiting to just support personnel recovery events. But instead, everyone in the theater were dual-hatted or triple-hatted. You know, they had different jobs. And so when an event occurred, they'd, you know, they could help, but they certainly weren't experts. And that differed from, say, operations in Iraq, Andrea? Like, what was the—how do you compare, like, sort of what was in place—

in Afghanistan versus what was in place in Iraq for personal recovery? Vastly different. So Iraq had a personal recovery division set up, and they had upwards of 15 people sitting in the same room with the only job, full-time job, of recovering hostages. I mean, it was my only wish that we could have had something like that in Afghanistan. We asked for it many, many times. That's Michelle. I can't even begin to describe the...

pleading of establishing a cell like that over there that would have helped us immensely. Many more people had gone missing from Iraq than from Afghanistan, so it made sense Iraq was much better equipped for these events. But still, what that meant is at a certain point, Michelle and Andrea realized, we can't do this job from Tampa. They started rotating in and out of Afghanistan, usually for months at a time, so they could manage their cases from the ground. ♪

When someone goes missing, the PR team turns on every intelligence asset they can. Those assets might be people, that's called humint for human intelligence, or sigint, signals intelligence, communications you pick up from cell phones or electronic messages, or geoint, geospatial intelligence, such as images of the landscape.

And their job, ideally, is to layer all this intel to get the clearest picture they possibly can of where the person is. And then, if you can get that far, hand that information off to the people who can actually do something about it. Either militarily — can we send in special forces, for instance? Can we engineer an escape of some kind or a drone strike to set the hostage free? Or diplomatically — can we get our ambassador in whatever country to try to negotiate for our hostage?

or a civilian option. Remember when Bill Clinton went to North Korea in 2009, got those reporters out of prison there? In Beau's case, all of that work, all of those potential avenues, were stymied by the defining fact of his geographical situation. He was in Pakistan. In Afghanistan, DOD, which Andrea and Michelle are part of, DOD owns the battle space, meaning they have control. They have authority to direct operations and use whatever assets they need.

That's why the dust wand for Beau could be as far-reaching and aggressive as it was. But once you no longer own the battle space, you have to start relying much more on other U.S. government agencies that might be operating in Pakistan. Pretty much any three-letter agency that has a personnel recovery element. NGA, DIA, CIA, FBI, NSA. It's the CIA that has authority for U.S. operations in Pakistan, though. So you really need the CIA. Now it becomes a more...

We're doing a lot more asking for help. And it all goes back to the priorities. Well, are all the other things that are happening inside of that country less important than this thing that we need right now? Or are you trumped? Trumped, for instance, by current events. That often happens, that current events and politics on the ground in whatever country gets in the way of your PR mission.

During Beau's case, we had some very rough patches in our relations with Pakistan. Take 2011. As one former counterterrorism analyst told us, quote, "You couldn't possibly have a busier backdrop than in Pakistan at that time," unquote. That year started with the Raymond Davis debacle. Remember that one? It was bizarre.

Davis was a CIA contractor who opened fire on two guys riding a motorbike in the middle of a crowded intersection in Lahore. Several people were dead by the end of it. It caused a huge uproar in Pakistan. He was thrown in jail.

Then you had the U.S.-led NATO airstrikes on the Afghanistan-Pakistan border that killed 28 Pakistani soldiers. The Haqqanis, based in Pakistan, attacked our embassy in Kabul and NATO headquarters. Sixteen people died. And that same year, the U.S. raid in Abbottabad that killed Osama bin Laden. You know, you really can't go to the table and start talking about maybe humanitarian releases on the tail ends of, you know, a unilateral operation into a sovereign nation.

It's usually not the best time to ask for help. Bo's friends and family were also agitating on their own. And at certain points, their unofficial efforts became intertwined with official search business in curious ways, in ways that actually approached success. Kim, for example. Back to Kim.

Kim lived in Idaho when Bo was a teenager. He spent years hanging around with her family, and they were sort of home base for Bo for long stretches. He'd stay with them, work at the tea shop they ran. Kim is the odd adult who actually loves teenagers, and she loved Bo. She understood him. She worried about him. She'd do anything for him, just as she would for her own kids. Pretty early on in the search for Bo, Kim was shut out by the military. But she kept scheming, kept calling people. She studied maps.

Like, how can I get into Afghanistan? Or how can I get into Pakistan? I'm going to get my bag back. I have my passport. Oh, you really felt like, I'll go. Oh, I'm going to go. Like, I'm going to go over there. I'm going to talk to Pakistani police. I'm going to work with peace organizations. I'm going to go over there and try and go on the television. Stupid. Naive. You know, I don't know what I'm thinking at this point. There's got to be something that can be done. How far did you get with the, like, I'm going to go to Pakistan idea? To the point where someone canceled my passport. Yes. Yes.

For my own safety, I'm canceling your passport. Who? I can't tell you that. It wasn't a sinister move by the government or anything like that. Just someone concerned about her safety.

Bo's parents were also active throughout, trying to figure out what they could do. They decided not to speak to me on tape for this story. And aside here, I read nothing into that decision apart from their best intentions for their own family and for other hostages still in captivity. They've been completely gracious to me throughout this process, and I'm grateful to them for it. End of aside. Perhaps things like what I'm about to tell you about Kim were happening to Bo's parents too. I just don't know for sure.

Anyway, Kim says in November of 2009, she did something, which I can't talk about, which sort of paid off in one way, and that was it got my name and telephone number to someone very obscure in Afghanistan. And he turned out to be someone that worked with the Taliban. About six weeks later, Kim is at home in Portland, and her cell phone rings. It's a weird number. She doesn't answer. Rings again. There's a message. But didn't understand anything.

Wait, it's a message or you're talking? It's a message, it's a voicemail on my iPhone because I wasn't answering the phone. Okay. And at first, the first call, he didn't leave a message. The second call, he left a message. And the third call, I picked up.

I thought it was some weird sort of wrong number, you know, direct mail, you know, like, what? What is, not my phone, my cell phone, this is weird. So anyway, I did pick up, and he's speaking in Pashto. It was very, obviously not, I was not able to understand it, except for he said, blah, blah, blah, so that's when I went, oh, crap, you know, this is, what is going on?

And my roommate was there. I'm like, this person, you know, I'm making faces at him as I'm listening to Passion. So I'm like, what do I do? What the heck? So I told him, I said, email, email. And he's going, email, email. Okay. So he hangs up. I hang up. I go online. I try to find ways of pronouncing, like phonetically,

Right. From my email. Like, how will I say K-I-M, blah, blah, blah. Where he'll get that I is an E. Where he'll understand that K is a K and I is an I and M is an M-P. Right. But he called back like 10 minutes later, and I'm trying to give him my email address with an accent. We go over it like three or four times. And it worked. I had no hope that this was going to work. Hang up, 30 seconds later, bling, I get an email saying,

Unfortunately, it's all in Pashto. It's not a single letter of our letter forms, except for "Burdal."

The rest is in Pashto. So she cuts and pastes the message into one of those online translator sites to decipher it. And what did it say? Oh, complete gibberish. The translation was, like, horrible. Was it like those sweatshirts that say, like, University, happy, happy, celebrate victory now? Well, it would be, um, hello, bridge, tomorrow, Bergdahl. That's not what it actually said, just a for instance.

Kim understood the gist. This guy had information about Beau, and he wanted something in return. So I just said, I cannot help you. I will find someone right now. I will make phone calls. I will find someone. Very simple English. Soon, Kim calls a friend. What should I do? The friend tells her, you need the FBI. She contacts the FBI, and eventually the FBI translates the message. He was proposing a deal. Mm-hmm.

And the deal was to share when he had access to where the locations were for where Beau would go and where he was at any given time. He had access to that. So he said, I can give you information where Beau's going to be so that you guys can go get him. In exchange, I want out of the country. I want how many? Eight family members. It sounds too good to be true, right?

But incredibly, this guy checked out. Kim can't say how the guy was connected to Bo's situation or what proof he provided, but apparently he checked out to the extent that the FBI began exchanging emails with him. They would do, write some copy of

vaguely tell me what it meant. I had to trust them. Copy and paste it in my email and send it from my email address on my computer and not a different location because if he's watching my IP and then he would know it was somebody else. So you were basically, the FBI at this point is communicating with this guy through you. Through me, yeah. He's making it very clear that I have to get the emails. If I'm not getting the emails, then he's going to stop.

So it forced me, you know, I was willing to do whatever. Are you kidding? This is just the least I can do. But he knew he was also communicating with the government. Yeah, he had to know. When she got that first call, Beau had been a prisoner with the Taliban for about six months. He was going through the worst winter of his whole five years. He was the coldest, the sickest, the hungriest. Of course, Kim didn't know any of that, but she was hopeful. Maybe this could spring him. The best scenario? Yeah. Yeah.

They'll give them a location. They'll fly in and swoop them up and take them home, you know. And we're done. The fancy, yeah, yeah, it's over, wee. And that would have been great. And then so what happened? Kim doesn't entirely know because her communication with the FBI was a one-way proposition.

Their mantra to her was, need to know, for good reason. All Kim does know is that for two years running, she signed releases so that the NSA could monitor her phone, her computer, her TV, could follow her if they wanted or hang out in front of her house. And then after that two years was up, nothing. So it just kind of fizzled away after a while. From my perspective, yeah. I found out what happened.

The FBI cultivated this source for a while and then passed him along to the Department of Defense. And it turned out this guy, who called Kim on her cell phone one day because of some secret thing she did on her own to get her number to the Taliban, this turned out to be one of the best leads they ever had in Beau's case. One person tasked with finding Beau told me, quote, unquote. But they could never quite make it happen.

The guy wanted to bring his relatives over. And if you bring nine people to the U.S. under some version of witness protection, a government agency is going to have to take care of them for their whole lives, maybe. And my source told me none of the agencies raised their hand. Even so, visa papers started to be drawn up, just in case. And then the guy withdrew. He didn't respond when asked for details about his family members for the paperwork.

Over the years, when they'd go back to the drawing board at DoD, trying to think up solutions for finding Bo, someone would always write this guy on the list. What about him? He was willing once. He's still there, still active. Let's try him again. But no one pursued it. One intel expert told me, if you have all the tools you need, you can find someone in less than 30 days. That's not to say you can rescue them in 30 days, but you can at least find them.

In Bo's case, DoD did not have all the tools they needed and was never able to say with 100% certainty where Bo was. The U.S. didn't have reliable human intelligence sources on the ground in Waziristan. The Haqqanis have that area locked down so tightly and are so good at propagating misinformation that they either couldn't get intel or couldn't trust what intel they did get.

So to figure out Bo's exact location, which neighborhood, which compound, they needed, for instance, drones. And the drones have to be what's called unblinking. You can't look away. But DOD doesn't have drones operating in Pakistan, so you have to ask other agencies to take a look for you, such as the CIA.

And occasionally they would. They might give them a few hours here or there, but it wasn't nearly enough. Because unless, say, Beau happens to get escorted to the latrine on that day at that time, you're not going to see him. You need to watch and listen solidly for, say, a week to catch who's going in and out, what they're saying. Maybe you follow one of those people. In other words, the drones give you a much better chance of pinpointing his location. And with a location, you can at least plan a rescue operation.

One former DoD employee told me, quote, "It was literally two years of asking for drones," unquote. The CIA declined to talk to us for this story. They referred us to the DoD. But here's what was going on. The CIA or the NSA or other agencies, they have their own bosses, their own priorities. These priorities aren't general and ethereal. They are specific. They are written down. They must be approved by the president.

For the CIA, their priorities were things like targeting top al-Qaeda and Haqqani members. And while hostage recovery might have been on the list, on their radar, it certainly wasn't at the top. And Bergdahl specifically wasn't on anybody's list. So it's understandable that the CIA can't just turn over their resources and manpower to a PR mission that isn't their own. In some instances, these other agencies were doing the best they could under the circumstances.

This tension is shot through all of these hostage cases, not just Beau's. Are we doing enough? The answer to that depends in part on where you're sitting. If you're Andrea and Michelle, this is all you think about all day, is getting your hostages home. What else can we do? They said they had to fight complacency, malaise, because their priority wasn't everyone's priority, even if on paper it was supposed to be.

Michelle said they'd have to get Wiley sometimes just to get the meetings they needed. I needed time with a specific general and his exec, and I had been talking back and forth, and he's like, I just don't know if I can get that done. And one of our counterparts was really good friends with that exec at the time, and she worked with...

DIA and kind of put the bug in his ear. Hey, we have our analyst out there and she needs time with this general and can you make that happen? And so she calls me and she's like, I think I can get that done for you, but he really likes Johnny Walker Black Label. If you can facilitate maybe putting that on his desk and maybe throwing some beef jerky, I think we can make that happen. So I did and I got the time I needed. So it's just things like that. You're like, unbelievable. Yeah.

Just to get in front of someone to talk about significant personnel recovery events, you know, you have to. And I'm sure Andrea has many stories. It's very similar to what I just told you. They do the most basic things just to remind people that, yes, there are American hostages in Syria, Afghanistan, Pakistan. They'd put up posters, make those rubber bracelets. Here's Michelle. Andrea and I had gone to a...

Oh, I can't remember if it was Veterans Day or POW MIA Day, but she'd made shirts for us. And we went to this event. And when we came back to the building that day, we're walking in and a colonel stopped us. And he's like, who is that on your shirt? I'm like, this is Bernval. And he's been missing for X number. Well, I had no idea about that. Really? And it's just an education bulletin. Yeah.

I can't believe that story. That is crazy. It's insane, and it's, you know, the one that breaks my heart is Coleman. She gave birth in captivity. Why are we not talking about that? That's Andrea. Caitlin Coleman and her husband, Joshua Boyle, disappeared in Afghanistan in 2012. Caitlin was pregnant at the time. It just makes my heart hurt, you know? And you ask the average American on the street who she is, no one will know.

I just want to talk for a second about this very human thing that overlays, again, not just Beau's case, but all these hostage cases. Take Colin Rutherford. He's a young guy, Canadian. He was freed from the Taliban last week after more than five years.

He'd been traveling in Afghanistan when he went missing. And the day he was released, the Canadian press covered it, not the details of how and why, just the fact of his return. And the online comments immediately were things like this. Who goes on vacation to Afghanistan? Bonehead. Or this. Headline should read, idiot rescued. Who cares about the details? And while I'm tempted to be all sanctimonious and say, that's awful. How can people be so awful?

The truth is, I've thought things like this. I mean, it's great, they're home, but, you know, also, it's their own damn fault. I admit it. And I'll wager we've all thought things like this, right? It's not unconflicted. Which makes us no different than a lot of the people charged with finding, say, Caitlin Coleman or Colin Rutherford or Bo Bergdahl. The only difference is, those people are not supposed to think like that. Circumstances of capture are not supposed to come into play.

Andrea and Michelle told me repeatedly they really do not care about circumstances of capture. First, you get the person back, and then come consequences, judgment, punishment. Not the other way around. Because there isn't a hostage situation out there that doesn't involve some aspect of wrong place, wrong time. Some element of human error. The surprise of their job was their colleagues didn't always feel the same way. I think the biggest shock for me was the salesmanship.

I didn't realize that I was going to have to convince them that supporting my mission was something that they should do. I just, I didn't think that that would be an issue. And it was. When you're standing before your peers and addressing the meeting, and first and foremost, you have to get over the misconceptions of circumstances of capture.

And this rings true to a lot of cases. You'll hear the comment, oh, well, he's just a journalist. He shouldn't have been there anyways. Why should we help him? Or, oh, they were just hiking. Why would they be hiking there? They could hike in Colorado. Oh, isn't that the kid that walked off base? Yeah, I can't even begin to tell you the amount of times that we heard, well, why should I care? He did that to himself, or she did this, or it's just...

It's almost unbelievable in certain cases with the level of leadership and the backgrounds of these individuals. You just can't believe that they just said that. In Beau's case, of course, the why should I care attitude was doubled, maybe even cubed, by the information that he'd walked off on his own, by the hardship he'd put other soldiers through, by the rumors of treachery.

Lieutenant Colonel Jason Amerine, now retired, also worked on Beau's case. You know, if you ask people about Bergdahl, if they were completely uninformed, it was, oh, that's the traitor.

If they were somewhat informed, it would be, oh, that guy, yeah, I heard he was a traitor. And if they're a little better informed, it would be, well, people say this, but I hear he was a traitor. I mean, the refrain was almost always that the guy was a traitor, even though there actually wasn't any evidence he was a traitor. And so that attitude was everywhere up and down the chain of command.

Jason said he was once in a meeting with a general, and they had to cut it short because the general got so worked up about the fact that Beau had walked off. The general was emotional about it, Jason said. It's not that people refuse to help or refuse to do their jobs. Everyone I talked to who was involved in Beau's case said so many people tried so hard on this one. It's just that you start to wonder, if this attitude is lurking all the way to the top, then what is it that you're trying to do?

then what ideas are not getting through? What's not even getting proposed because someone low down fears saying something unpopular? Several people told me that for quite a while, Beau's case languished because no one working on it was influential enough to make big decisions. Who are you? Who are you? How can we describe who you are? I am an intelligence analyst. I have been since 1999, I would say. Okay.

This is a person I'm going to call Nathan. That is not his real name. He doesn't want to use his real name because although he's no longer in the military, he's still working for the military sometimes. And what he did in Beau's case was so out of school, so not done, that he worries about the consequences for his current job. Nathan did not work directly on Beau's case, not officially. But he was very close to it, watching from the sidelines, watching all these people not be able to accomplish much of anything.

There were times along the way where there were various plans, options to get him freed, but nobody could make that decision, or at least if they could, they didn't want to.

Again, we're not talking about why Nathan got so personally frustrated, but know that he did, especially when it came to what officials were saying to Bo's parents, Bob and Jannie Bergdahl. This whole telling them every day or, you know, once a week or once a month, we're doing everything that we can. Right. That's not enough. You need to do more. You need to be doing what it is you can't.

The only way to make that happen, in Nathan's estimation, was to push the topic up, higher than the captains and majors who were working on Beau's case. It needed to go as high as it could go until it reached someone who could afford to expend political capital on Beau, meaning, ultimately, the president himself had to get involved. So Nathan started thinking about this. How do you catch the president's attention?

He did what an intel analyst does. He thought, what assets haven't we tapped? And it came to him, the Bergdahls. He thought if he could get Beau's parents to push some buttons, maybe Beau's case could get unstuck. About a year and a half into the case, Nathan sent a message to the Bergdahls on Facebook. He said to them the things that nobody else seemed to want to say. Like, what were the blunt things you could say that wouldn't get said in a briefing? The shit's bad, you know? Like, listen, it's not as...

It's difficult, and here's why it's difficult. Nobody wanted to—they wanted to tiptoe around him. Nathan said contacting them was the scariest thing he'd maybe ever done because he wasn't a high-up guy. It wasn't even his job to look for Beau. And while it wasn't illegal, he wasn't telling them anything classified, contacting them was so unprofessional in the world he comes from. It's—

You don't want to get personally involved. Typically with an analyst, you definitely want to keep your personal feelings out of it. You start injecting bias in there. It starts becoming a problem in most cases. This was definitely a case, though, that you needed to be personal. You needed to

There needed to be a face on this. The Bergdahls were the sad, scared, fierce, determined parents of a POW. Nathan says he made it plain to them, you have more power than you know. People will take meetings with you. People will return your calls. They're going to at least give you five minutes.

And Bob was no slouch. He knew how to use his five minutes. He'd studied the conundrum of his son's circumstances. He'd begun to learn Pashto, pored over Islamic law, read about Pashtun tradition to see if there was some loophole he could find, some argument he could make for Beau's release. He understood the history and the politics of the region. And he was already knocking on doors and asking questions. Nathan tried to leverage that. Why don't you go talk to somebody in the Joint Chiefs?

You know, I mean, but are they going to tell you no? I mean, so he would. And he took it upon himself. And that was your suggestion? Well, eventually. Yeah. Eventually, it had to be. The chairman of the Joint Chiefs is the principal military advisor to the Secretary of Defense and to the president.

Beau didn't have 25 media companies writing an open letter urging action by the Secretary of State, as sometimes happens for foreign correspondents. He didn't have ransom insurance, as employees of private companies sometimes do. His parents weren't swish DC players. They were people who lived in rural Idaho. Beau's case wasn't going anywhere. They needed someone heavy to think Beau was worth thinking about. And then they needed that person to give it a push.

So that was the plan. Apply pressure in myriad ways. Make it so that people with influence just happen to start hearing about Bo Bergdahl from various sources. Get them to perk up, take an interest, and in that way, inch closer and closer to the president. Nathan began talking to the Bergdahls regularly, maybe monthly, maybe weekly, depending on what was going on. He started guiding them. You know that person or that group or that commander who says he's doing everything he can? Well, he could be doing this.

And were they then going back to that commander and saying, what if you tried X? Have you done that? Yes. Yes. I see. There was a manipulation game going on, and that's what makes this very difficult to speak about. Were you telling them, here's what you need to ask? Yeah. Your face looks worried when you say that. Yeah, I am quite worried. You are? Why? Because what could happen? It's just messy. It's just messy.

A question might be, if the United States could pay blood money to get the CIA contractor Raymond Davis out of a Pakistani jail, could they maybe do something similar for Beau? Some sort of ransom-ish payment that isn't ransom? I'm making that up, but that seems like a good question, right? So did it feel like you were kind of running this, I don't know, scrappy second secret second...

Mission, almost. Yeah. It was like the shadow of the thing that's happening at the office. Yes. We're running support. Right. We're running support. But totally unofficially. Totally unofficially. Nathan said it worked. He can't be specific about how it worked, but he says it worked. Bob's Rolodex filled up with people at the Pentagon and also the White House and the State Department saying,

And Nathan believes that continued pressure created a sense of urgency about Bo's case and got in on the desks of the people they were aiming for. There was another part of the strategy, too, to make noise, sometimes publicly, in a way they hoped would keep Bo safe. When the UBL raid, the Osama bin Laden raid happened, that threw everything up in the air. You know, what's going to happen? Is there going to be retaliatory action?

hits on Sergeant Bergdahl, are they going to take him out in the street and say, look, well, you want to do that, then here's this. Nobody knew what was going to happen. That was about the time that Bob put out that video. I'm the father of captured U.S. soldier Beau Robert Bergdahl. These are my thoughts.

I can remain silent no longer. In May of 2011, just a few days after the bin Laden raid, Bob released a video on YouTube. He addressed Mullah Sangin and the Haqqanis, but his main message was straight to the Pakistani government. I address the Pakistani armed forces. I personally appeal to General Kayani and General Pasha. Our family is counting on your professional integrity and honor to secure the safe return of our son.

Pasha was commander of Pakistan's intelligence service, or ISI. Kayani was the Pakistan Army's chief of staff. We ask that your nation diligently help our son be freed from his captivity. There's another striking thing about this video, and that is Bob is asking something of Pakistan so directly that American officials would not.

Our soldier is there. We know they know he's there, somewhere in what's called the Fatah, federally administered tribal areas. And all this time, the U.S. is setting aside billions of dollars in aid and military support to Pakistan. According to a recent congressional report, between 2002 and 2014, we gave them roughly $30 billion, all told. It's big money. Yet we don't seem to be able to say, "Hey, Pakistan, give him back. Why is that?"

Well, again, lots of experts later. Now I see why. Diplomacy isn't a snap-your-fingers kind of business. It's a long game. And in the long run, we'd like to stay on decent terms with Pakistan, for some important reasons. Pakistan has nuclear weapons, which we'd really like them to keep a lid on. We'd also like to keep our air and ground supply lines open in Pakistan. That's how we get stuff to our people in Afghanistan. Pakistan helped us track down important al-Qaeda leaders and some Taliban, and we'd like that to continue.

Many influential people in our government would also like our drones to keep flying and sometimes killing people inside Pakistan as well. And we've got long-term development goals there too. We'd like to keep helping Pakistanis with education and clean water, maybe because we're just nice like that, but more likely because we want to keep them on our side. Because if Pakistan goes the way of, say, Iran, becomes our enemy, plus those nuclear weapons, that's a scenario we'd very much like to avoid.

So while we might risk our relationship with Pakistan in order to take out Osama bin Laden, we are not going to jeopardize it, not to that degree, for one U.S. serviceman. We are not going to come out publicly and boss Pakistan around, even if we could do that, or call their leaders a bunch of liars.

Ambassador Mark Grossman, who is the State Department's special representative for Afghanistan and Pakistan, told us he did bring Bo up in meetings with high-level Pakistani government officials, but he didn't expect them to do much. He said expectations are low, but you do it because it's right, and you never know what's going to happen. And he said, if you say to the Bergdahls and to the public, we're doing everything we can, then you better be doing everything you can.

In 2012, 2013, a couple of Army generals decided to do something separately. One of the generals realized the PR team at CENTCOM was woefully understaffed and wasn't getting anywhere. He assigned an elite unit to the task, a Delta Force team, a big deal. The CIA was roped in more, which helped, but even so, the PR team never got the intel it hoped for. And then another general, a soon-to-be four-star, also got involved, a general Bob Bergdahl also met with, incidentally.

Around January of 2013, we're briefing General Campbell on our different projects. And at the end of the brief, General Campbell said, you know, hey, this is all great. I want you to know that my top priority is getting Sergeant Bergdahl home. So if there's anything you guys can do to help out, I'd appreciate it. And that ended the meeting. That's Jason Amerine again. He recently retired from the Army after 27 years.

Jason is one of the most celebrated soldiers of the Afghanistan War. He was there in 2001, commanding a special forces team that fought alongside Hamid Karzai in southern Afghanistan. The army even made an action figure out of him. Jason is as close as you could get to putting G.I. Joe on the Bergdahl case. His stellar career nearly unraveled last year in connection with his work on hostage recovery, which maybe you heard about. Last year, he testified before Congress about, among other things, the dysfunction in U.S. hostage policy.

Back in January of 2013, Jason was leading a team of strategists at the Pentagon that was supposed to find solutions to some of the Army's biggest problems. This group worked for General John Campbell, who was in charge of operations and plans for the Army. My producer Dana Chivas interviewed Jason. General Campbell just seemed almost haunted by the fact that we hadn't gotten Bergdahl home. It was just the way he said it to us.

This wasn't just idle banter. It was really, if there's anything you could do, you know, I'd appreciate it. It was more emotional than a tactical sort of directive. Yeah, absolutely. And with General Campbell, it was a heartfelt, you know, how do we get him home? And that struck me. And after the meeting, I grabbed a couple of my planners and, yeah, I said to them, you know, the

It seems like something is really fucked up here. I mean, that was just the feeling that I had.

Jason and his team decided to do an audit of Beau's case. Who was doing what all those years? Why hadn't it worked? What they found is that the effort seemed to be moving along two tracks. SOCOM was trying to put together plans. SOCOM is Special Operations Command, which runs elite units. Think Delta Force or Navy SEALs. And then Jason said they could see that the State Department was on it, trying to work with Qatar, trying to get the Taliban to the negotiating table.

In meetings he'd had with FBI and others, Jason learned Beau wasn't the only one being held hostage by the Haqqanis. There was Caitlin Coleman and Josh Boyle and their child, and there were others also nearby. Warren Weinstein was being held by al-Qaeda. He was subsequently killed in a drone strike.

Knowing about all these others shook Jason pretty hard. I mean, I was in uniform for 27 years. You know, for me, the notion of not leaving a soldier behind, you know that, you internalize that. And for me, it was just always a false assumption that America doesn't leave Americans behind. I'd never been put in such a ridiculous position before of, wait, there are these Americans that nobody gives a fuck about. Nobody is doing anything to get them home. Uh...

Jason's mission had been to try to figure out how to get Beau back. Now he added another mission. Why not try for more hostages? Maybe all the hostages.

So Jason's team comes up with a couple of alternatives. He starts shopping around one idea in particular. He gets pretty far with it. But then he can't tell who exactly is in charge. I mean, you had CENTCOM that assumed SOCOM had it. You had SOCOM that assumed the State Department had it. And months later, I

After a lot of meetings, I'd finally figure out that the State Department assumed that the military had it. So it was this big loop with CENTCOM deferring to SOCOM, SOCOM deferring to the State Department, and the State Department really just deferring to DOD. But there wasn't anybody there asking the questions to even figure out that it was that big of a mess.

Jason took the problem to a congressman, which, rather surprisingly, led to Jason being investigated by the army. Eventually, that was all dropped. The congressman, Representative Duncan Hunter, a veteran of both the Iraq and Afghanistan wars, proposed legislation to try to fix hostage policy. Other people I've spoken to in government say Jason's assessment, at least in Beau's case, wasn't quite accurate, that the various agencies were more aware of each other's plans than Jason gave them credit for.

But still, everyone I talked to agreed with Jason that our system for dealing with hostages wasn't great. Cooperation between agencies was shaggy. Policies were sometimes inconsistent. People weren't on the same page. That was especially clear after reporter James Foley was killed, gruesomely and publicly, in Syria, a couple of months after Beau came home.

In December of 2014, President Obama ordered a review of how the U.S. deals with these cases, and six months later, he announced an update in hostage policy, saying that he'd met with the families. Quote, I acknowledged to them in private what I want to say publicly, that it is true that there have been times where our government, regardless of good intentions, has let them down. I promised them that we can do better, unquote.

When I first started looking into this question of what did we do to get Beau back, frankly, I didn't think it would be all that difficult to answer. Which, silly me, maybe. But still, at least I thought the answer would be linear. That a chain of events would reveal itself. One link leading to another, attached to another. Instead, I found a bunch of people whose stories were all pretty different, but whose central theme was the same. Frustration. Why aren't we doing more? Who's blocking this effort? Why?

They described struggling against a tangle of competing interests they couldn't control and sometimes couldn't even see. It sounded as if there was a scandal to uncover. And maybe there was dishonesty and even malevolence in some corners. But mostly I think it's because the truth is there's a limit. There have to be limits on how much we risk, how much we give up to get one person back. And for a long time, Beau loomed small. To put it coarsely, he wasn't worth it.

He was tucked in among so many other crises. A small fire smoldering among all these giant fires that also need to be put out. The time to deal with him is when he becomes something else, something useful, a way to put out a bigger fire.

Bob Bergdahl told me the family was always against a rescue attempt. He said he studied the Afghanistan-Pakistan border in minute detail on Google Earth for two weeks after Beau went missing. Based on where he figured Beau was, he thought a rescue in a place like Miram Shah, even for an elite special operations unit, wouldn't be viable.

It was just too dangerous. Quote, unquote.

Mark and Bo talked about not exactly this, but they talked about how much should have been sacrificed to find him in that initial Dust 1 period. And Bo said in an ideal world, which he gets isn't the one the military lives in, but if he could have directed the initial search, he would have made it voluntary. And he would have been okay with soldiers who hadn't volunteered because he gets that they didn't understand his true motives. I'm not going to go look for him. Right. You know, and I understood because he had every right to resent what happened

But what if they had known exactly why he walked? What specifically Beau was seeing? Would it make any difference? Next time on Serial.

Serial is produced by Julie Snyder, Dana Chivas and me in partnership with Mark Boll, Megan Ellison, Hugo Lindgren, Jessica Weisberg, Page One and Annapurna Pictures. Ira Glass is our editorial advisor. Editing help this week from Joel Lovell. Whitney Dangerfield is our digital editor. Research by Kevin Garnett. Fact-checking by Michelle Harris. Copy editing by Anahita Lani. Our music is composed by Nick Thorburn, Fritz Meyers and Mark Phillips.

The show is mixed by Kate Balinski. Kristen Taylor is our community editor. Other Serial staff, Seth Lind, Emily Condon, Elise Bergersen, and Kimberly Henderson. Special thanks this week to Viva Hardig, Ari Shapiro, Theo Padnos, Jessica Goldstein, Jeff Eggers, Caitlin Hayden, and Dan Markey. Our website is SerialPodcast.org. This week we've posted the video of Bob Bergdahl appealing to the Pakistani government. And we'll put more stuff up there next week too, so keep checking. Again, that's SerialPodcast.org.

Stay tuned for a preview of our next episode. But first... Hey, serial listeners. Go deeper into one detainee's story in Letters from Guantanamo on Audible. Mansour Addaifi was 18 when he was kidnapped by Afghan militia and sold to the CIA. As one of the first prisoners at Guantanamo, he endured...

unimaginable torture. Starting as an act of rebellion, he wrote to the Pope, President Bush, MLK, and others. For the first time, hear these letters that celebrate the strength of human spirit and that ultimately bring catharsis to Mansoor. Letters from Guantanamo is free with membership at audible.com slash Guantanamo. Serial is a production of This American Life and WBEZ Chicago. Coming up on the next episode of Serial. You see guys with helmets on?

Nobody has a helmet on. You see a bunch of guys waiting to get fucking killed. That's what you see. I remember thinking that I thought that I was going to die that day. It's a war. It's what we all signed up to do. And then we're out there handing out, you know, watercolor maps of Afghanistan, wondering how is this going to work? You know, I figured there'd be a little bit more shooting involved.

It was a bad situation. Because we all had weird thoughts while we're over there, isolated from anybody. The things that he starts saying about the army, shit. You know, so some young mind decided to come up with an extreme solution.