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cover of episode Helium 10 Buzz 12/19/24: Amazon Makes Move That Might Cost Sellers Millions of Dollars!

Helium 10 Buzz 12/19/24: Amazon Makes Move That Might Cost Sellers Millions of Dollars!

2024/12/19
logo of podcast Serious Sellers Podcast: Learn How To Sell On Amazon FBA & Walmart

Serious Sellers Podcast: Learn How To Sell On Amazon FBA & Walmart

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Bradley Sutton:亚马逊新的FBA库存退款政策引发了卖家强烈不满,该政策可能导致卖家损失数百万美元。政策中对"制造成本"的定义模糊不清,排除了许多费用,导致卖家实际获得的退款远低于预期。亚马逊此前承诺2025年没有新费用,而新政策的发布让卖家感到被欺骗。虽然亚马逊有权制定自己的政策,但应该更透明和公平。Helium 10不会与亚马逊共享卖家的成本数据,建议卖家使用Helium 10而不是亚马逊自带的工具来计算盈利能力。亚马逊声称会提供替换产品,但这在某些情况下可能不现实。亚马逊保留撤销错误退款的权利,并可能出售已退款的商品,这引发了卖家的担忧。亚马逊可能会对卖家提交的虚假发票进行审查。亚马逊此前计算退款的方式并不一致,且存在一些不透明之处。亚马逊提供了一个FAQ文档,对新的退款政策进行了更详细的解释。即使卖家不提供制造成本,也能获得退款,但退款金额将基于亚马逊的估算。如果卖家对亚马逊的成本估算不满意,可以提供自己的成本数据。卖家有足够的时间在政策生效前审查和更新成本数据。亚马逊不会报销运输费和其他额外费用。每个产品只能提供一个制造成本,且每月只能更新一次。

Deep Dive

Key Insights

Why are Amazon sellers reacting so strongly to the new FBA inventory reimbursement policy?

Sellers are reacting strongly because the new policy could significantly reduce their reimbursements for lost or damaged inventory. Amazon will now reimburse based on manufacturing costs, excluding shipping, handling, and customs duties, which could cost sellers millions of dollars. Many sellers feel misled and are concerned about potential financial losses.

Why is Amazon changing the FBA inventory reimbursement policy?

Amazon claims the change is to provide greater transparency and predictability in how reimbursements are calculated. However, the policy shift has been poorly communicated, leading to widespread seller dissatisfaction. Some speculate that it is a way for Amazon to reduce costs, but Amazon states it aligns with industry standards.

What are the key changes in the new FBA inventory reimbursement policy?

The key changes include reimbursing based on manufacturing costs, which exclude shipping, handling, and customs duties. Effective March 10, 2025, sellers can either provide their own manufacturing costs or accept Amazon's estimate. Amazon may dispose of reimbursed items, including selling them on Amazon Warehouse, which has raised concerns about potential conflicts of interest.

How should sellers prepare for the new FBA inventory reimbursement policy?

Sellers should wait until Amazon provides its manufacturing cost estimates before inputting their own costs. They should also review and update their costs on the new 'manage your manufacturing cost page' starting in late January. It's advisable to use third-party tools like Helium 10 for profitability calculations to avoid sharing sensitive cost data with Amazon.

Why is TikTok Shop surpassing Shein and Sephora in U.S. sales?

TikTok Shop has seen rapid growth since its launch in September 2023, leveraging the platform's massive user base and innovative shopping features. The success is attributed to its strong engagement and the growing popularity of social commerce, where users can seamlessly shop while browsing content.

What are the upcoming changes to Amazon EU FBA fees in 2025?

Amazon EU is simplifying and adjusting FBA fees. They will lower average fulfillment fees for parcel and oversized tiers in the UK, Germany, France, Italy, and Spain. However, they will also increase fees for monthly storage, storage utilization, low inventory cost coverage, and preparation fees. The changes aim to align fees more closely with operational costs.

What new features are available on the Voice of the Customer Dashboard on Amazon Seller Central?

The Voice of the Customer Dashboard now includes return rate and star rating features. Sellers can see the return rates and star ratings for their products, helping them identify which products are performing well and which may need improvement.

Why is TikTok asking the Supreme Court to temporarily halt a law that would ban the app in the U.S.?

TikTok is seeking a temporary halt to the law to prevent a potential ban in the U.S. The company is likely aiming to continue operating while legal challenges are resolved. Despite the uncertainty, many believe TikTok will not be permanently banned and will continue to grow as a platform.

What new targeting capabilities has Amazon DSP launched for advertisers?

Amazon DSP has launched two new targeting capabilities: specific fold positions for display and online video campaigns (above or below the fold) and native content placements in feed, in article, or recommendation widgets. These features provide advertisers with more granular control over ad placements, enhancing targeting precision.

Shownotes Transcript

BREAKING NEWS: Amazon sellers are angrier than I've ever seen them before because of this move that Amazon made that could be costing sellers millions. How crazy is that?

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We’re back with another episode of the Weekly Buzz with Helium 10’s Chief Brand Evangelist, Bradley Sutton. Every week, we cover the latest breaking news in the Amazon, Walmart, and E-commerce space, talk about Helium 10’s newest features, and provide a training tip for the week for serious sellers of any level.

Update to the FBA inventory reimbursement policy https://sellercentral.amazon.com/seller-news/articles/QVRWUERLSUtYMERFUiNHTU4yV1c1M0xMQlNKWlRB

)Is Amazon's new FBA inventory reimbursement policy a game-changer or a nightmare for sellers? Recent changes have sparked a significant uproar, and many sellers feel misled and worried about potential financial losses in the millions. We dissect this contentious shift, highlighting the importance of transparency and fairness in Amazon's communication while recognizing its right to shape its own policies. The discussion also provides strategic insights into managing these upcoming changes.

TikTok Shop US Sales Surpass Shein, Sephora https://www.silicon.co.uk/e-marketing/ecommerce/tiktok-shop-us-593031

)Return Rate and Star Rating features on Voice of the Customer Dashboard https://sellercentral.amazon.com/seller-news/articles/QVRWUERLSUtYMERFUiNHWEw1VEZNWTI2WFc0WTdO

)Temu Leaves Amazon in E-Commerce Dust, Topping Apple’s Most-Downloaded Apps List https://www.inc.com/kit-eaton/temu-leaves-amazon-in-e-commerce-dust-topping-apples-most-downloaded-apps-list/91067132

)Account vacation settings and support for the holidays https://sellercentral.amazon.com/seller-news/articles/QVRWUERLSUtYMERFUiNHN0w1UkNRQlZQR0E5SjJW

)TikTok asks Supreme Court to temporarily halt a law that would ban the app in the U.S. https://www.latimes.com/business/story/2024-12-16/tiktok-supreme-court-temporarily-halt-ban

)Enhanced display placement targeting features on Amazon DSP https://advertising.amazon.com/en-us/resources/whats-new/enhanced-display-placement-targeting-amazon-dsp/

)Join us for a comprehensive exploration of these pivotal shifts, equipping you with the knowledge to thrive in the Amazon space.

In this episode of the Weekly Buzz by Helium 10, Bradley covers:

00:52 - Amazon Drops Hammer On Reimbursements

23:28 - TikTok Shop Passes Shein

24:01 - Amazon EU FBA Fee Update

27:46 - Voice of the Customer Update

28:30 - Temu Most Downloaded

29:21 - Amazon Vacation Mode

29:52 - TikTok - Supreme Court

30:31 - New DSP Features