From time to time we all will face conversations that we anticipate to be difficult and that we want to avoid. A “difficult” conversation is one whose primary subject matter is potentially contentious and may elicit strong emotions that can be hard to predict or control.

Initiating a difficult conversation can feel daunting and there is a natural tendency to delay taking action in the hopes that the issue will be resolved without our intervention. But this is rarely the case. Procrastination won’t make problems disappear and in fact, if issues are ignored they are likely to escalate and become even more difficult to resolve, causing negative consequences both for all those involved and for the wider organization. It is far better to reframe the problem at an early stage as this can help to nip problems in the bud, prevent the situation from deteriorating and maintain good communication and working relationships with colleagues.

Episode 123 helps you reframe the communication, removing the thought “difficult” so you can move forward with clean thinking.

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123. Reframing Difficult Conversations to Create Better Communication 15:26 Share

Social Skills Mastery

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123. Reframing Difficult Conversations to Create Better Communication