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cover of episode Ep 497 Exit Story: How $1M in Profit Changed Doug Lowenthal’s Life Forever

Ep 497 Exit Story: How $1M in Profit Changed Doug Lowenthal’s Life Forever

2025/6/6
logo of podcast Built to Sell Radio

Built to Sell Radio
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Doug Lowenthal
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Doug Lowenthal: 作为MSP，我主要为中小型企业提供外包IT支持和技术服务。我们专注于拥有20到数百名技术用户的企业，并帮助他们应对云迁移带来的挑战。除了传统的故障排除，我们还致力于保护客户免受网络威胁，并利用技术提高他们的生产力、效率和盈利能力。我们的服务包括帮助台、集中服务、技术顾问和专业服务，以满足客户的各种需求。我们的收入主要来自每月经常性收入模式，其中大部分来自每用户定价，但也包括专业服务和产品销售。

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Doug Lowenthal explains True Technology's evolution from a break-fix IT company to a managed service provider (MSP) focused on monthly recurring revenue. He details the transition to cloud-based services and the shift from reactive support to proactive risk mitigation and technology enablement. The chapter also breaks down the revenue streams, highlighting the significant portion from recurring revenue.
  • Transition from break-fix IT to MSP model
  • Focus on monthly recurring revenue
  • Revenue streams: recurring revenue (70%), professional services (20%), product sales (10%)

Shownotes Transcript

When Doug Lowenthal discovered that $1 million in EBITDA was the minimum threshold acquirers looked for in his industry, he had a goal. Then he learned that managed service providers—businesses that offer outsourced IT support—were trading for 6–8× EBITDA. That’s when he realized he was building something truly valuable.  But getting there required more than just strong financials. Doug had to rethink how he led his team, structured his business, and prepared for life after the deal.