74. Why You’re Still Stuck in Reactive Mode (And How to Get Out)
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What if I told you the secret to being a proactive CSM has nothing to do with having more time?

In this episode, I’m walking you through the exact 6-step framework I use with my coaching clients to help them get out of reactive chaos and into strategic, high-impact action—no matter how overwhelming their workload is. You’ll hear how one CSM managing 500+ accounts went from “I don’t even know where to start” to “wait… this is actually doable” in just one coaching call. And yes, I’m sharing the exact steps we used.

If you’re tired of feeling behind and ready to finally feel in control of your book and your career, this is the episode to hit play on. Let’s get you unstuck.

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• **Optimize your resume **for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume)
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• Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching)

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