Unpacking CVM Trends 2025:Telecom Edition report
Listen to Egidijus Pilypas from Exacaster and CVM experts Marek Wiktor Grabowski from Orange Polska, Silvia Gomez Dominguez, Customer Engagement Expert, and Thierry Awetimbi from Vodacom Congo as they discuss how key trends will drive CVM in 2025.
Key Takeaways
00:00:00 – Introduction to CVM trends report event
00:02:10 – CVM reporting structures and challenges
00:03:56 – Infrequent KPI tracking raises concerns
00:05:31 – Importance of C-level CVM reporting
00:08:13 – Innovation and visibility in CVM teams
00:12:32 – CVM teams’ focus on operational tasks
00:14:37 – Limited time for strategic CVM initiatives
00:27:08 – Single customer view still challenging
00:43:35 – Omnichannel experience lacking in CVM
00:57:29 – Generative AI for enhanced customer service
01:03:57 – Digital transformation impact on CVM work
01:16:42 – Convergence boosts retention and ARPU gains
Get Your Copy of CVM Trends 2025 Report
No more worries about planning for 2025 and wondering if we're doing enough to boost customer value. Read the report to find the insights you need!
Get your free copy of CVM Trends 2025: Telecom Edition report at www.exacaster.com/cvm-trends-2025/)
