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CVM Trends 2025 in Telecom
01:24:56
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2024/11/12
CVM Stories
AI Chapters
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Chapters
Introduction to CVM Trends Report Event
CVM Reporting Structures and Challenges
Why Infrequent KPI Tracking Is a Concern?
The Importance of C-Level CVM Reporting
Innovation and Visibility in CVM Teams
CVM Teams' Focus on Operational Tasks
Limited Time for Strategic CVM Initiatives
Single Customer View: Still a Challenge?
Omnichannel Experience in CVM: What's Missing?
Generative AI for Enhanced Customer Service
Impact of Digital Transformation on CVM Work
How Convergence Boosts Retention and ARPU Gains
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