The Hidden Science Behind Chatbots That Actually Work

Ever asked a chatbot a simple question and ended up more confused than before? You’re not alone. Most chatbots fail miserably at their one job: giving you the right answer without making you work for it. But why?

In this episode of A Beginner’s Guide to AI, we break down the secret to effective chatbots using Information Foraging Theory—a concept that explains how humans (and animals!) search for information. We explore why some chatbots feel like magic while others make you want to throw your laptop out the window.

You’ll learn:

Why most chatbots waste your time and how they should actually function.
How your brain searches for information like a squirrel hunting for food (yes, really).
A real-world case study that shows how chatbot design can make or break user experience.
The cake test—because AI is always easier to understand when food is involved.

Tune in to get my thoughts, and don’t forget to subscribe to our Newsletter!

Want to get in contact? Write me an email: podcast@argo.berlin

This podcast was generated with the help of ChatGPT and Mistral. We fact-check with human eyes, but there still might be hallucinations in the output. And, by the way, it's read by an AI voice.

Music credit: "Modern Situations" by Unicorn Heads.

Why Most Chatbots Are Useless (And How to Fix Them) 17:04 Share

A Beginner's Guide to AI

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Why Most Chatbots Are Useless (And How to Fix Them)