The Seller Bolted After a Week! War Stories with guest Reg Zeller - Acquisitions Anonymous e74
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Bill D’Alessandro (@BillDA)) is joined by Reg Zeller (@RegZeller)) to discuss his journey from the corporate world into entrepreneurship, where he shares early experiences as a SMB owner, how a seller bailed out on him after a week on the job for the Bahamas, early wins & losses, his take on SMB ownership, and more.

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-----Show Notes:

(0:49) Intro(2:58) Previous deals(3:18) What kind of funding do you used?(5:04) Story nr. 1: Second generation SMB Foundry(7:27) Seller wanted to close early, cash wasn't there yet(9:45) Seller bailed out to the Bahamas, 1 week into the job(10:44) Communicating to the customers the ownership change(13:07) No experience, 4 days of training... Early wins & losses?(14:37) How to freak your customers out(15:10) 38,000 reasons to do proper maintenance(16:39) King of the hill CEO status requires hard work(19:55) Cloudbookkeeping.com(21:03) Due diligence has to be done on assets as well(22:18) Story nr. 2: Getting burned by a deshonest deal(24:55) Pre LOI trust everything, Post LOI and due dilligence trust nothing(26:01) Don't buy against your gut!(28:10) Learn from screw ups(30:48) Handling customer concentration(33:28) The importance of customer relationship management(34:46) 10xing the profits takes an obscene amount of work and industry know-how(39:09) HR side stories(45:28) Reg's credentials, check the description to find him on Twitter!-----

Links:

• Twitter @regzeller )/ canekast.com)

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