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Uber CEO Dara Khosrowshahi Talks Future, Growth at the Bloomberg Tech Event
2025/6/5
Bloomberg Talks
D
Dara Khosrowshahi
Dara Khosrowshahi: 我认为Uber正在转变为一个更注重与客户建立终身关系的公司。我们希望Mac能够专注于与客户的整体关系，而不是关注独立的损益。Uber平台的力量在不断增强，体现在乘车和外卖业务上。我们的重点是与客户建立终身互动，将他们视为一个整体的Uber客户。Uber One会员计划提供送货费减免和乘车折扣，使用多种产品的会员满意度更高。目前大约三分之一的客户同时使用Uber的出行和外卖服务，而且这个比例还在稳步增长。我们的目标是让50%的客户同时使用出行和外卖服务，并且我们会继续努力提高这个比例。通过个性化和人工智能提供增值服务，例如在上班途中提供咖啡，可以提高客户对Uber Eats的使用。我们需要构建更多这样的体验，这就是为什么我将更多地与技术团队合作的原因。
Deep Dive
Uber is shifting its focus to building lifetime relationships with customers by integrating its ride and delivery services. This involves leveraging AI and personalization to enhance user experience and increase customer engagement across multiple platforms.
- Uber aims to become a company focused on lifetime customer relationships.
- The integration of ride and delivery services is key to this strategy.
- AI and personalization will play a crucial role in enhancing customer experience.
Shownotes Transcript