Read along to practice your English and to learn the English phrases THE CUSTOMER IS ALWAYS RIGHT and HONESTY IS THE BEST POLICY

In this English lesson, I wanted to help you learn the English phrase, the customer is always right. Now this might seem like a funny sentence to you. It's something that businesses say in Canada because they want to make sure that they are doing a good job when they run a business. But how can the customer always be right? Don't customers sometimes complain when they shouldn't complain? Well, let me put it this way. If you were someone who was running a McDonald's restaurant, if someone came up and said this hamburger doesn't taste good, it's actually better for you to give them a free hamburger than it is to argue with them. Because business is really about making the customer happy, it's not about the thing you are selling them in that moment. So when you say the customer is always right, what it means is that if you take care of your customers, they'll come back and buy more things from you, over and over again. But if you make them feel unappreciated, they'll never come back again.

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The second phrase I wanted to teach you is another business related phrase and it's this, honesty is the best policy. So I know in the world of business, there are people who lie, cheat and steal in order to sell things, to make money. There are people that will tell untruths in order to have a more successful business. But I firmly believe that honesty is the best policy. When Jen and I run our flower farm in the summer and when we sell flowers to people, if they say, how long will these flowers last? We usually say three or four days if we know those flowers will last three or four days. We'll say a week and a half if we know those flowers last a week and a half. We feel like honesty is the best policy when we're selling something to someone. Because again, that also keeps the customer happy and happy customers come back over and over again.

So to review, many businesses have the policy that the customer is always right, even sometimes when the customer is wrong. It's better to treat the customer as if they're right, especially if it doesn't cost you very much money because then everybody's happy. And if you say honesty is the best policy, it simply means that being truthful and being honest in business can actually be a really good thing for your business to do because in the long run, your business will just do better.

Hey, let's look at a comment from a previous video. This comment is from Daniel. Daniel says, let me know, let me know when you throw this money party, Bob, I'd love to be there. And my response was I'll make sure you're invited, haha. So this was from the video where I taught the phrase to lay your cards on the table or to put your cards on the table and I talked about, you know, someone having a party but the real reason to have the party was to give some money away.

And this was actually based on a true story. A friend of mine had an old uncle, who came to visit during the summer and he was from Europe. Okay, so he was from far away and he invited all of his cousins and nephews and nieces and brothers and sisters to come to what's called a family reunion. So this was an older uncle. He had never been married and he didn't have any children. And he came to Canada to visit family that he hadn't seen for a while. So my friend wasn't sure he wanted to go and he kind of hummed and hawed.

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Learn the English Business Phrases THE CUSTOMER IS ALWAYS RIGHT and HONESTY IS THE BEST POLICY