Welcome back! Brian and Jordan are back behind the mic. We’re talking about ProcessKit’s best month, and Brian’s excitement about moving forward and making progress. We’re also talking about Jordan’s experience with Carthook’s people coach and accidental faux pas with his leadership team.

[tweetthis]"I am acting fast on a lot of the smaller requests. I only do it when I’ve heard it two or three times from different customers. Usually and hopefully I’m shipping something fast and notifying multiple customers that, ‘Hey, we just shipped that thing." - Brian [/tweetthis]

Here are today’s conversation points:

ProcessKit’s best month with conversions
Jordan’s focus on hiring and salaries
Brian’s focus for ProcessKit: onboarding
Brian’s old blog posts
Setting up SEO
Jordan’s humbling experience with the people coach
Accidentally taking away authority
Brian’s support requests on ProcessKit

[tweetthis]"What am I really doing though? I’m taking authority away from their manager. I’m not allowing that manager to be that person, resource, and that trust and that bond and… I’m messing with that and it’s not helpful." - Jordan [/tweetthis]

Resources/Links:

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Managing Customers & Managing Teams 44:27 Share

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Managing Customers & Managing Teams