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cover of episode How Keurig Brewed a Return to Growth

How Keurig Brewed a Return to Growth

2025/5/27
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Cold Call

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B
Brian Kenney
D
David Fabini
P
Patrick Sanguinetti
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David Fabini: 作为案例作者,我认为Keurig公司经历了一个显著的起落过程。最初,它是一家非常成功的公司,但后来迷失了方向。现在,它又重新找到了方向,并面临着多种增长选择。我们希望通过这个案例,让学生们能够解决这个战略难题,并思考哪种增长战略能够使Keurig持续发展。我之所以选择撰写这个案例,是因为我与Keurig的新旧管理团队都有联系,能够深入了解公司内部发生的事情。此外,Keurig的故事本身就非常引人入胜,而且大多数学生都对Keurig有所了解,这使得这个案例对他们来说更具吸引力。 Patrick Sanguinetti: 我认为Keurig的成功在于它创造了一种全新的商业模式,即通过硬件(咖啡机)和耗材(K-cup)的结合来解决人们的需求。这种模式类似于吉列的剃须刀模式,消费者购买咖啡机后,会持续购买K-cup。K-cup是Keurig商业模式中的真正秘密,它具有高销量和持续消费的潜力,并为跨品牌合作和新口味开发提供了机会。虽然机器也很重要,但K-cup才是真正的关键。对机器的改变,例如2.0版本的推出,可能会扰乱市场,因为消费者可能会对这种改变感到不满。

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Keurig Green Mountain (KGM) created a new category of consumer products, becoming a household name in at-home coffee brewing in North America. But by the early 2010s, the public company had lost momentum and suffered a series of product missteps, negative media scrutiny, and ongoing challenges to its partner relationships.

In late 2015, the company was acquired by JAB Holding Company. The new CEO Bob Gamgort led efforts to turn the newly private company around by strengthening partnerships, upping productivity, and reducing costs. In 2017, the company was then able to focus on new growth.

Gamgort had to decide the best strategy from four major options: take the company public again through an IPO; set out for greater global expansion; combine with another coffee business to become a larger player in North American coffee; or diversify beyond coffee through a “pure play beverage” strategy. Harvard Business School’s Senior Lecturer David Fubini and Research Associate Patrick Sanguineti join host Brian Kenny to discuss these options from their case, “Keurig: A Return to Growth).”