In this episode, I share the leadership lessons we can learn from Harry Potter and how to bring to life in your daily work.

- Managerial Courage Matters

- Optimism is an attractive leadership leadership trait

- Teams want to work for leaders with great character

- You can't lead alone - it takes a team

- Take the time build relationships

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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101: Leadership Lessons From Harry Potter 21:22 Share

Customer Service Academy

Shownotes Transcript

101: Leadership Lessons From Harry Potter