In this episode, I speak with Laurie Sudbrink about engaging, retaining, and maximizing employee performance.

Are you putting your employees first so they are enabled to serve customers?
Constructive feedback and performance management go best when you start with a positive intent
Communicate how each individual contributes to the mission and vision
Great onboarding is about connection and reaching out before day one

Visit Laurie at: https://www.lauriesudbrink.com/

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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102: Helping Employees Understand Their Purpose (and retain them) With Laurie Sudbrink 28:40 Share

Customer Service Academy

Shownotes Transcript

102: Helping Employees Understand Their Purpose (and retain them) With Laurie Sudbrink