In this episode, I welcome Heenle Turner into the studio to talk about people, employee experience, and retention.

- Great customer experiences are personalized and don't feel cookie cutter

- Leaders often struggle to have uncomfortable conversations, but that is a key to improving performance and communication

- When you have a team of 5 start employees they will recruit more great talent for you

- Transparency and flexibility are the key attributes of employers of choice

Hhttps://www.5staremployees.com/

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

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108: Recruiting and Retaining 5 Star Employees With Heenle Turner 22:04 Share

Customer Service Academy

Shownotes Transcript

108: Recruiting and Retaining 5 Star Employees With Heenle Turner