In this episode, Simon Elliot and I discuss the future of experience, workplace, and real estate.

- The best solutions solve problems customer haven't even thought about yet

- Customer are more comfortable making purchases at arms length, so giving them reasons to come to brick and mortar spaces will be key

- When you think of workpalce experience as a product, you can turn spaces into places where people choose to be, rather than where they have to be

Learn More: https://www.4xiconsulting.com/

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to customer engagement. Tony has spoken to government agencies, universities, travel leaders, and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

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112: Turning Spaces Into Places Where People Want to Be - A Conversation With Tony Johnson and Simon Elliot 34:55 Share

Customer Service Academy

Shownotes Transcript

112: Turning Spaces Into Places Where People Want to Be - A Conversation With Tony Johnson and Simon Elliot