In this episode, I talk about my journey through the healthcare space. Here are some of my takeaways from my two weeks in the hospital from a PX perspective.

- Cross communication is an important, and lacking piece, of the healthcare market

- From a patient perspective, the amazing empathy from nurses, dining services, and patient transport made all the difference in my recovery

- Prioritize the privacy and dignity of patients at all turns

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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138: My Journey Through the Healthcare System and Patient Experience 24:39 Share

Customer Service Academy

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138: My Journey Through the Healthcare System and Patient Experience