In this episode, Raul Galera joins us to discuss marketing and referrals.

Your front line employees are the face of your organization
People want to share recommendations with friends and family to be helpful
Start with your customer in mind and a clear post-purchase path
If you recommend a product or service you are putting your name on the line
Referral and affiliate marketing can help you reduce your customer acquisition costs

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

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Music: http://www.bensound.com

83: Acquiring and Keeping Customers Through Impactful Marketing With Raul Galera 26:02 Share

Customer Service Academy

Shownotes Transcript

83: Acquiring and Keeping Customers Through Impactful Marketing With Raul Galera