Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy
In this episode we talk about crafting premium customer experiences within this volotile and competi
In this episode we welcome Jessica Embree from Tulip Marketing into the studio to talk about custome
In this episode we discuss the importance of taking your vacation and time off to drive business and
In this episode we invite Christy Cook into the studio to discuss sustainability and ESG (environmen
In this episode we will discuss 5 strategies to create a culture of customer centricity in your orga
In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intellig
In this episodes we share some observations from Key West Florida hospitality and how to select the
In this episodes we talk about pattern of management how you can inspire your team to deliver amazin
In this episodes we welcome Dave Norton of Stone Mantel into the studio. Visit https://www.4xi360
Teams will reflect how they are treated back onto their teams. Take the time to lead with a sense o
In this episode, I welcome Nikola Mrkšić from PolyAi into the studio to discuss artificial intellige
In this episode, I talk about the trends you need to prioritize going into 2024 when it comes to Cus
In this episode, we welcome Simon Elliot of 4xi Global Consulting to talk about the future of real e
In this episode, I talk about thriving through the holiday season - excelling in customer experience
In this episode, we welcome Kat Kennan into the studio to talk about strengths based, trauma informe
In this episode I share 5 strategies for effective team and customer communication - and the benefit
In this episode we discuss 5 leadership lessons from Halloween. I know this week is a bit tougue in
In this episode, we welcome Jonathan Hensley into the studio from Emerge, a digital product consulti
In this episode, we talk about upcoming Customer Service Week and CX Day. Link to my latest virtual
In this episode, we talk about quality and how to protect it in your business. Link to my latest
