Welcome to CVM Stories Season 3! Kicking off our first episode, we talk with Elchin Gulmammadov, Group Marketing Director at Azerconnect Group.
Elchin spills the beans on doubling your CVM revenue benchmark through strategic management. From customer-centric AI applications and tailor-made solutions to smart team management – tune in to discover all this and more!
Key Takeaways
[00:00:06:16] KPIs are essential for steering daily operations.
[00:06:09:03] Curiosity, analytical skills, and creativity are key traits in CVM.
[00:11:41:21] Alignment through regular KPI tracking keeps everyone focused.
[00:12:00:10] Customer loyalty programs are crucial in prepaid dominant markets.
[00:19:42:12] Aim to exceed industry benchmarks for CVM revenue contribution.
[00:22:26:17] Failures are learning opportunities, not setbacks.
[00:49:46:14] Focus efforts on high-value customers for maximum impact.
[00:59:22:12] Automation can drastically improve efficiency and output.
About Elchin Gulmammadov
Elchin Gulmammadov is a telecom marketing visionary with 15+ years of experience. An AI enthusiast, he drives growth and customer satisfaction with cutting-edge strategies.
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