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đď¸How to Build a Customer-Centric and Profit-Driven Culture
01:14:09
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2025/6/5
CVM Stories
AI Chapters
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Chapters
Launching CVM from Zero in a State-Owned Telco
From Project Manager to Head of CVM: Orkhanâs Journey
How CX and CVM Roles Overlap and Complement Each Other?
Fighting Legacy Systems and Building Trust in Data
Turning Chaos into Daily Automation with Python and R
Transforming Culture: From Blame to Customer-Centric Thinking
Ministerial Recognition Boosts Internal Trust and Morale
Nationwide Fiber Rollout and Record-Breaking Speed Boosts
Breaking Silos with Real Field Visits and Shared Ownership
Creating a Zero-Rated Landing Page to Smooth Customer Friction
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