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cover of episode Intuit asked us to delete part of this Decoder episode

Intuit asked us to delete part of this Decoder episode

2024/10/21
logo of podcast Decoder with Nilay Patel

Decoder with Nilay Patel
AI Deep Dive AI Chapters Transcript
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Nilay Patel
以尖锐评论和分析大科技公司和政治人物而闻名的《The Verge》编辑总监。
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Sasan Goodarzi
Topics
Nilay Patel：对 Intuit 的一系列收购、税务游说活动以及公司整合策略提出了质疑，并重点关注了 TurboTax 的免费服务争议和 Intuit 对此的回应。他认为 Intuit 的免费服务存在误导性，并质疑公司游说以维持复杂税收体系的行为。他还对 Intuit 的技术整合策略和人工智能战略提出了疑问，并探讨了公司如何管理其通过收购获得的各个公司及其不同的技术基础设施。 Sasan Goodarzi：他为 Intuit 的收购策略和公司整合进行了辩护，并强调了互操作性的重要性。他否认 Intuit 反对免费报税，并表示公司的游说工作是为了简化税收体系。他还解释了 Intuit 如何利用数据和人工智能技术来为客户提供更好的服务，并强调了公司对准确性和客户体验的重视。他解释了 Intuit 如何通过构建数据管道来共享数据，而不是整合数据湖，以及 Intuit 如何管理其通过收购获得的公司不同的技术基础设施。他还谈到了 Intuit 的组织结构、决策流程、以及公司对人工智能技术的投资和应用。 Nilay Patel：质疑 Intuit 的免费报税产品中存在将用户引导至付费服务的“暗模式”，并询问公司是否关注其声誉受损的问题。他还询问了 Intuit 关闭 Mint 服务的理由，以及公司如何衡量员工绩效并做出裁员决定。最后，他还询问了 Intuit 的 AI 产品是否能够满足公司所有的需求，以及公司如何处理 AI 技术可能带来的责任问题。 Sasan Goodarzi：他承认 Intuit 的免费报税产品存在改进的空间，并表示公司已经采取措施来提高透明度和客户体验。他解释了关闭 Mint 服务的理由，以及公司如何通过绩效管理系统来评估员工绩效。他还表示，Intuit 的 AI 平台结合了机器学习、知识工程和大型语言模型，以确保准确性和可靠性。他强调，Intuit 的 AI 战略并非仅仅是添加一些插件式的功能，而是要创建一个由数据和 AI 驱动的平台，以提供全面的服务。

Deep Dive

Chapters
Intuit CEO Sasan Goodarzi addresses criticisms about the company's lobbying efforts against free tax filing and its impact on TurboTax revenue.
  • Intuit denies lobbying against free tax filing.
  • Goodarzi emphasizes the availability of free tax services through private industry.
  • The company argues that free tax filing already exists and is not a significant threat to its business.

Shownotes Transcript

Today’s episode, well — it’s a ride. I’m talking to Intuit CEO Sasan Goodarzi, who’s built Intuit into a juggernaut business software company in part through a series of major acquisitions: TurboTax, MailChimp, CreditKarma, and loads more. There’s a lot of good Decoder material there, and we get into it. 

But it’s TurboTax, and the company’s tax lobbying efforts to protect it, that really drives a major narrative about Intuit, for better and worse. So you can bet I asked Sasan about all this, and it got a bit contentious. In fact, the company's chief communications officer even demanded we delete a portion of this interview over an exchange with Sasan on TurboTax. Don’t worry — we don’t do that here at The Verge. So expect to hear that section right up top, with the rest of the interview following after, 

Links:

  • Inside TurboTax’s 20-year fight to stop Americans from filing taxes for free| ProPublica)

  • TurboTax deliberately hid free file page from Google Search | ProPublica)

  • TurboTax maker Intuit spent millions in record lobbying blitz | OpenSecrets)

  • FTC: Intuit’s “free” TurboTax ads misled consumers | The Verge)

  • TurboTax isn’t allowed to say it’s ‘free’ anymore | The Verge)

  • Intuit owes you money if it made you pay for TurboTax “free” | The Verge)

  • IRS extends its Free File tax program for five more years | The Verge)

  • IRS Direct File set to expand availability in a dozen new states | IRS)

  • Mint is shutting down, and it’s pushing users toward Credit Karma | The Verge)

  • Intuit Mailchimp CEO Rania Succar on Decoder | Decoder)

  • Ethics Statement | The Verge)

**Transcript: **https://www.theverge.com/e/24037861)

**Credits: **

Decoder is a production of The Verge and part of the Vox Media Podcast Network.

Our producers are Kate Cox and Nick Statt. Our editor is Callie Wright. Our supervising producer is Liam James.

The Decoder music is by Breakmaster Cylinder.

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