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Calling 995? You may be rerouted to the NurseFirst helpline instead – here’s how it works

2025/6/5

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David Pflug

Jade Kua

Steven Chia

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Steven Chia: 我认为Nurse First热线是一个新的选择，它可以帮助处理非紧急情况，并引导患者获得适当的医疗帮助。去年SCDF接到了245,000个电话，这是一个很大的数字，说明了紧急呼叫的需求量很大。 David Pflug: 我想说的是，紧急呼叫的数量在过去十年中显著增加，但其中一部分是非紧急呼叫，不应该占用紧急医疗资源。例如，有些人因为处方药用完而拨打995，但这不是紧急情况。Nurse First计划旨在解决那些需要帮助但不需要995紧急服务的需求。我们希望通过Nurse First，可以对响应进行分级，确保每个人都能获得适当的医疗服务。 Jade Kua: 我认为Nurse First是一个医疗分诊热线，旨在帮助来电者了解病情的严重程度，并指导他们去哪里寻求帮助，例如急诊科、紧急护理中心、GP或在家自我护理。医疗分诊热线在其他国家已经存在，Nurse First现在也在新加坡提供这项服务。如果直接拨打Nurse First热线，训练有素的护士会评估情况，并通过一系列问题指导来电者应该去哪里。我们希望通过Nurse First，提高新加坡的医疗素养，让人们能够了解自己的身体状况，知道该服用什么药物，以及如何在家进行急救。

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Non-life-threatening 995 calls will be directed to NurseFirst, a triage helpline, under a six-month nationwide trial aimed at easing the burden on emergency services. How exactly does it work, and will the public adapt?

Steven Chia and Otelli Edwards find out from Col Dr David Pflug, chief medical officer of the Singapore Civil Defence Force and Dr Jade Kua, clinical lead for the NurseFirst helpline and senior consultant at the emergency medicine department in Woodlands Health.

See omnystudio.com/listener) for privacy information.

Calling 995? You may be rerouted to the NurseFirst helpline instead – here’s how it works 17:33 Share

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Deep Dive

Shownotes Transcript

Calling 995? You may be rerouted to the NurseFirst helpline instead – here’s how it works