Inside the automated system that denied one in three insurance claims under CEO Brian Thompson's leadership. Through exclusive documents and expert analysis, this episode reveals how UnitedHealthcare's AI denial algorithm doubled rejection rates from 10.9% to 22.7% after implementation, while company profits soared to $16 billion in 2023. As investigators build their case against Luigi Mangione, we uncover the devastating stories of patients caught in a system where algorithms make life-and-death decisions. From a mother battling stage 4 breast cancer who maxed out her coverage to a four-year-old denied a life-saving hospital stay, this episode exposes how automated healthcare denials may have created the perfect storm that led to America's most controversial murder case.
