066: The Five Secrets (Part 2) — Disarming Technique
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David, Helen and Fabrice focus on the Disarming Technique, which is the first of the Five Secrets of Effective Communication). The definition of the Disarming Technique is finding truth in what the other person is saying, even if it seems blatantly wrong, or illogical, or exaggerated. And it's based on the Law of Opposites.